Job Summary

Responsible for supporting Neumo's compliance program, including submerchant onboarding and due diligence, transaction monitoring, compliance operations, vendor oversight, and compliance reporting.

Duties and Responsibilities

• Conduct KYB reviews of government entity submerchants.
• Review onboarding documentation for completeness and accuracy.
• Perform sanctions and watchlist screening reviews.
• Assist with risk assessments and underwriting support.
• Review and investigate transaction monitoring alerts.
• Escalate potentially suspicious activity to compliance management.
• Document investigative findings and case outcomes.
• Maintain monitoring records and supporting evidence.
• Support complaint management and resolution tracking.
• Maintain compliance records and reporting.
• Assist with regulatory and sponsor bank requests.
• Coordinate compliance-related audits and examinations.
• Support policy and procedure maintenance.
• Track vendor due diligence and ongoing review requirements.
• Maintain vendor compliance documentation.
• Coordinate periodic vendor assessments.
• Prepare compliance reporting and management dashboards.
• Track key compliance performance indicators.
• Assist with board and management reporting.
• Perform other duties as assigned.

Education and Experience

Bachelor's degree preferred, or the equivalent amount of related experience. Prior experience in BSA/AML, KYB/KYC, underwriting, or payments compliance preferred.

Knowledge, Skills and Abilities

• Working knowledge of sanctions screening, transaction monitoring, and merchant underwriting practices.
• A moderate knowledge of Microsoft Office Suite.
• Excellent verbal and written communications skills.
• A moderate degree of analysis, creativity, and critical thinking skills.
• Ability to manage confidential and sensitive information with discretion.
• Demonstrate the principles of good customer service to all customers and colleagues.
• Demonstrate compliance with all company policies and/or regulations.

Work Environment

The noise level in the work environment is usually moderate as the employee works in an open-floor office environment, in an individual workstation, using a telephone and computer. Employees are required to work evenings and weekends, as necessary.

Physical Demands

Must be able to remain seated for extended periods, work at the computer several hours a day, five days a week. Regular use of a computer and other office machinery, such as printers and copy machines. Occasional movement around the office. Frequent communication via telephone.

Neumo Summary

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.