Community Resource & Engagement Coordinator

Department: Community Health & Resource Navigation

Employment Type: Full-time, Regular, Non-Exempt

Who we are:

United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions.

Who we want:

The Community Resource & Engagement Coordinator is detail-oriented and passionate about making vital social service information accessible to various audiences in multiple formats. You’ll have excellent writing, editing, networking, and communication skills and enjoy building relationships with community-based organizations, government, disaster response organizations and other non-profit agencies across our regions. As a self-starter with strong time management skills, you'll manage high-quality community resources across United Way's multi-region service area — including the 211 and ConnectCTX referral platforms — while building partnerships and recruiting community-based organizations to engage with United Way programs. You'll also serve as the operational lead for disaster response coordination across all covered regions, working in support of the Community Resource & Engagement Sr. Manager, who retains strategic oversight of contract compliance and statewide relationships. While based remotely in the region, you'll remain a full member of the Community Resource & Engagement team in Austin, connected through regular check-ins, shared trainings, and team collaboration.

This is a remote position based within the Rio Grande Valley or Laredo area, with occasional in-region travel for outreach.

Who you are:

• Mission focused and results driven. You’re committed to breaking down barriers to economic prosperity in our community.
• Available and rooted in the community you serve. You live in, or are ready to relocate to, the Rio Grande Valley or Laredo area.
• An excellent communicator. You have the ability to listen actively and effectively communicate orally and in writing complex information in a compelling manner to a variety of audiences.
• Detail-oriented and tactical. You can organize and maintain accurate data across multiple systems and timelines.
• Interpersonal savvy: You relate comfortably with people across levels, functions, cultures, and geography.
• Collaborates: You work cooperatively with all departments across the organization to achieve shared objectives.
• A strong writer and editor. You are able to clearly describe complex information in adherence to a style guide.
• Able to manage complexity: Asks the right questions to accurately analyze situations.

What you’ll do:

• Ensure that United Way resource databases for the Rio Grande Valley and Laredo area are comprehensive, up-to-date, accurate, and easy to use.
• Build awareness of 2-1-1, ConnectCTX, and other programs across United Way’s multi-region area.
• Engage and support community partners and social service providers.
• Provide outreach and education to community-based organizations.
• Serve as the operational lead for disaster resource response across the Rio Grande Valley, Laredo area, and South Central Texas region.
• Assist other staff and perform other duties as assigned by the Community Resource & Engagement Sr. Manager.

What you’ll bring:

• Bachelor's degree preferred, or equivalent combination of education and relevant experience.
• At least 3 years of full-time work experience in community engagement, non-profit, disaster response, or library settings.
• Considerable knowledge of community resources, social service landscape, or disaster response efforts.
• Experience managing community resource databases or referral platforms strongly preferred.
• Bilingual (English/Spanish) strongly preferred.

What you’ll receive:

• Dynamic and rewarding work environment.
• Competitive Compensation.
• Hybrid Work Option.
• Employer 403(b) Matching.
• Employer-Sponsored Health Insurance (for employees).
• Generous Paid Time Off (PTO).

This role will support the Community Resource & Engagement team, based in Austin, Texas, and will report directly to the Community Resource & Engagement Sr. Manager.

Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.