Communications manager, clinical departments & institutes

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Communications Manager is a key member of Mass General Brigham’s Marketing & Communications team, reporting to the Director, Clinical Department and Institute Communications. This role serves as a communications resource for the Clinical Department and Institute Communications team. This role is responsible for executing integrated communication plans. The Communications Manager will work closely with the various Clinical Department and Institute leadership teams to ensure effective communication that aligns with enterprise priorities and enhances faculty and staff engagement.

A significant aspect of this role involves not only supporting the execution of communications plans but also the art of professional writing. The Communications Manager will be responsible for drafting clear, persuasive, and engaging announcements, editorial pieces, internal newsletters, and leadership messages. This requires a deep understanding of organizational objectives and the ability to translate complex information into accessible language tailored for diverse audiences, including clinicians, researchers, faculty, and staff.

Core elements of the position include:

• Maintaining editorial consistency, upholding tone and voice standards, and ensuring that all written communications reflect the institution's values and strategic priorities.
• The role also demands strong collaboration with subject matter experts, creative teams, and leadership to shape narratives that inspire action and foster a sense of shared purpose across the organization.
• Success in this role will rely on close, coordinated collaboration across the broader Mass General Brigham Marketing and Communications ecosystem—including digital, content, brand, creative, media relations, editorial planning, and change management teams.

Qualifications

• Bachelor’s degree in Public Relations, Communications, Journalism, or related field required.
• 5+ years of progressive communications experience.
• 2+ years in a leadership role strongly preferred.
• Demonstrated experience within a healthcare environment, preferably an academic medical center or large health system.
• Proven expertise in internal engagement, change management, and storytelling.
• Strong project management skills with the ability to prioritize and deliver under tight deadlines in a matrixed organization.
• Exceptional writing, editing, verbal communication, and interpersonal skills.

Skills For Success

• Collaboration: Build productive partnerships with clinical, academic, research, and central communications stakeholders.
• Digital Savvy: Leverage intranet tools, analytics platforms, and content management systems to drive engagement.
• Measurement & Analytics: Interpret data, and apply insights to refine communications tactics.
• Change Management: Guide departments through organizational changes with clear, empathetic messaging.
• Storytelling & Content Development: Craft compelling narratives that resonate with diverse internal audiences.
• Adaptability: Navigate shifting priorities and evolving institutional structures with agility and resilience.
• Attention to Detail: Maintain high standards for accuracy, brand consistency, and messaging quality.
• Communication Planning and Execution: Implement comprehensive communication plans. Ensure alignment with enterprise goals and institutional change efforts.
• Content Creation and Management: Develop and manage content for various communication channels, including email, newsletters, town halls, and intranet content. Ensure content quality, message consistency, and alignment with institutional priorities.
• Internal Communications Excellence: Champion internal communications as a strategic enabler of engagement, operational clarity, and cultural alignment. Establish best practices, including message calendars, multi-channel distribution, tone and voice standards, and leadership visibility protocols.
• Department and Institute Storytelling: Identify and elevate stories that showcase clinical excellence, groundbreaking research, educational innovation, and faculty achievements. Collaborate with creative and content teams to produce engaging narratives.
• Executive and System Leadership Engagement: Translate system priorities into effective departmental communications. Communicate institutional messages with clarity and credibility.
• Cross-Functional Coordination: Collaborate closely with central Marketing & Communications teams to ensure cohesive messaging, reduce duplication, and maximize impact. Participate in cross-enterprise campaigns and initiatives.
• Measurement and Continuous Improvement: Use data and stakeholder feedback to refine strategy and drive iterative improvements.

Other duties as assigned.

Working Conditions

• Required: Remote with some local travel to Mass General Brigham sites
• Requires a quiet, secure, compliant workstation using MGB provided equipment

Additional Job Details (if applicable)

• Remote Type: Remote
• Work Location: 399 Revolution Drive
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)

Pay Range - / Grade 7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.