Job Description

Job Title: Collections Specialist

Department: Finance

Reports To: AR & Collections Manager

Classification: Non-Exempt

Management Level: Individual Contributor

Key Essential Functions

Portfolio Management and Collections

• Manage an assigned portfolio of customer accounts and perform timely collection activity on open and past-due receivables.
• Review accounts receivable aging and prioritize follow-up based on balance, delinquency, payment history, risk, and agreed next action.
• Contact customers by telephone and email to resolve overdue balances, confirm invoice status, and secure payment.
• Obtain and document payment commitments or approved payment arrangements and follow up on missed or upcoming commitment dates.
• Record collection activity, customer communications, payment commitments, and account status accurately in approved systems.
• Maintain professional customer relationships while applying collection policies consistently and protecting confidential information.

Account Reconciliation and Dispute Resolution

• Research disputed or delinquent balances using invoices, contracts, billing records, payment history, credits, and customer correspondence.
• Partner with Sales, Customer Service, Billing, and other internal teams to resolve account discrepancies and customer concerns.
• Document dispute causes, decisions, supporting records, and final resolutions to maintain an accurate audit trail.

Reporting and Finance Support

• Communicate account status, payment commitments, disputes, collection risks, and required actions clearly to the AR & Collections Manager and relevant stakeholders.
• Track assigned work, meet follow-up dates and reporting deadlines, and raise capacity or priority conflicts promptly.
• Support AR email responses, cash-receipt administration, electronic filing, archiving, mailing, or courier activities as business needs require.
• Perform other finance duties as assigned.

Qualifications

Required Qualifications

• Experience: High school diploma or equivalent is required; an associate degree or relevant coursework in accounting, finance, or business is preferred.
• One or more years of experience in accounts receivable, collections, billing, cash application, customer service, or finance operations is preferred but not required.
• Experience managing customer accounts or a business-to-business collections portfolio is preferred.
• Experience using ERP, CRM, accounting, or collections systems like Salesforce or Great Plains is preferred.

Knowledge, Skills & Abilities:

• Excellent Customer Service.
• Professional telephone and written communication skills, including the ability to discuss overdue balances, clarify account issues, and de-escalate difficult conversations.
• Working knowledge of accounts receivable aging, collections, account reconciliation, cash application, and collection documentation is also preferred.
• Basic Excel skills including data input, management, validation, and report preparation.
• Good research, analytical, reconciliation, and problem-solving skills.
• Strong organization, time management, follow-through, and attention to detail across multiple customer accounts and deadlines.
• Ability to maintain accurate records, exercise sound judgment, and handle customer and financial information confidentially.
• Consistent sense of urgency and ownership when resolving payment, account, or process issues.

TP Core Skills Taxonomy

• AI Proficiency
• Collaboration
• Communication
• Critical Thinking
• Data Literacy
• Emotional Intelligence
• Entrepreneurship
• Open-Mindedness
• Process Excellence
• Solution Orientation

Work Environment

Remote

Travel Requirements:

No travel expected

Physical Requirements

Office Clerical Category - Appendix 1

For U.S. Positions:

Candidates must be authorized to work in the US without the need for visa sponsorship. At this time, Teleperformance Specialized Services Companies does not offer visa sponsorship for this position.

Equal Opportunity Employer.

All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws.

It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process.

VEVRAA Federal Contractor

requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.