Collections specialist - home care - private duty

Are you a detail-driven collections professional who takes pride in getting it right and doing right by clients?

Care Advantage, Inc. is hiring a remote Collections Specialist to join our Private Duty revenue cycle team - a role where your persistence and integrity directly support the families and caregivers we serve every day.

About Care Advantage

Care Advantage is a home care company specializing in one-on-one, quality personal care and companionship in the home, hospital, nursing home, or rehabilitation center. We build individualized care plans for clients transitioning from hospital to home or seeking companionship for a few hours a day. For nearly 40 years, our Care Team has given families and facilities peace of mind - providing affordable, compassionate care whenever and wherever it's needed.

Why You'll Love Working Here

Our I CARE values guide everything we do:

• Integrity – Doing the right thing, even when no one is watching.
• Compassion – Treating people with patience and dignity.
• Accountability – Owning our actions and outcomes.
• Respect – Honoring everyone's story, including clients, families, and each other.
• Excellence – Striving to be better every day.

What You'll Do

• Perform collection duties for all assigned Private Duty accounts.
• Expedite billing corrections to the appropriate team members.
• Follow up on unpaid claims to confirm they are on file and being adjudicated.
• Notify branch offices of any needed changes to patient accounts or plans.
• Monitor aged private duty accounts receivable and take appropriate collection action, escalating issues to the Senior Director as needed.
• Review collection reports with the Senior Director as requested.
• Respond to client inquiries in a timely, professional manner.
• Make collections calls in line with company guidelines.
• Follow up and collect on balances deemed patient or client responsibility.
• Take on other duties as assigned.

What We're Looking For

• High school diploma or GED required.
• 3+ years of collections experience preferred.
• Private Duty collections experience is a plus.
• Excellent customer service skills.
• A positive, proactive team player.
• Strong analytical and problem-solving skills.
• Highly organized and detail-oriented.
• Strong Microsoft Excel skills.
• Experience with AlayaCare software is a plus.

Work Environment

This is a fully remote position. Occasional extended hours or weekend work may be required. You should be comfortable with the physical demands of a typical remote desk role - sitting, standing, and light movement - and able to lift a minimum of 10 pounds. Workplace accommodations may be available based on medical recommendations, where they do not create a hardship for the company.

Ready to Join Our Care Family?

If you're ready to bring your collections expertise to a mission-driven, remote-friendly team that truly lives its values, we'd love to hear from you. Apply today and help us continue delivering care that cares more.

Location: 23220, 23221, 23222, 23223, 23224, 23225, 23226, 23227, 23228, 23229, 23230, 23231, 23233, 23234, 23235, 23236, 23173, 23114, 23112, 23113, 23832, 23836