Job Title: Collections Specialist

Location: Remote

Department: Collections

Reports to: Manager, Collections

Company: BriteCap Financial

About Us:

BriteCap Financial is a leading financial technology company dedicated to providing innovative lending solutions to small businesses since 2003. We specialize in helping small businesses nationwide thrive by offering tailored financing products and exceptional customer service. Our team is committed to fostering a supportive and collaborative work environment where individuals can grow and succeed.

Position Overview:

The Collections Department is responsible for working with clients who have become delinquent. The role involves contacting customers, identifying the reasons as to why they have fallen delinquent and coordinating a repayment plan that will either return them to a non-delinquent status or prevent them from defaulting. In the event of a default, Collections is also responsible for communicating with 3rd party collections agencies and attorneys as we manage our portfolio of advanced delinquent accounts.

Key Responsibilities:

• Call, Email, and Text delinquent customer accounts
• Respond to customer questions regarding account status, invoicing, and payment information.
• Proactively contact customers and resolve issues on payment defaults.
• Document all calls and follow-ups
• Obtain promise to pay from customers for up-to-date payment
• Skip trace when required
• Early payment default research and resolution
• Reconciliations of cash application with customer
• Process customers request for Buy-Outs.
• Properly work a minimum of fifty (+) accounts per day (-100+ Phone calls) per current company policy standards.
• Negotiate and Process payment plans using department policy and available tools
• Review accounts with management for possible hardships, account adjustments

Qualifications:

• Bachelor’s degree is preferred but will consider associate or equivalent work experience.
• 5+ years collection experience, preferably in commercial or consumer lending. Preferably with MCA and Loan product experience.
• Well organized – This individual must be capable of handling multiple tasks while setting priorities and addressing issues in their proper order.
• Resourceful – Must possess a passion for problem solving. Proven history of utilizing all available resources to gather information about a client, which will be used to assist in the recovery process.
• Possess an “Investigative Mindset” – The ability to digest various types of information and to draw a logical conclusion about a customer’s current situation.
• Strong verbal and written communication skills. This role relies heavily on the ability to clearly communicate with clients via telephone, email, and text. The candidate must be able to use proper grammar (both verbal and written), when communicating with clients.
• Flexible – This individual must be able to easily adapt to new procedures and processes as changes occasionally occur.
• Team Oriented – The selected candidate must be able to work well within a group of Collectors and to work with other departments (Underwriting, Sales, Account Management, etc.), who seek information regarding the status of an account.
• Advanced computer and data entry skills (Word, Excel, Outlook, Internet) – System maneuverability and speed of action is a key driver of consistent results. Ability to use hot key combinations (Alt -Tab Screen Toggling, Copy/Paste Shortcuts, etc.). Knowledge of HubSpot is a plus.

Skills/Attributes:

• Compassionate Engagement – Ability to approach our clients with the mindset that we are committed to help them solve a problem according to current department policies as they relate to the client’s contractual obligations under their finance agreement.
• Ability to maintain a calm disposition when working through challenging situations.
• Results Oriented – Possess a genuine desire to work towards achieving a goal, as opposed to going through the motions and checking off a box.
• Self-driven: The ability to work under minimal supervision while adhering to company policies and current department policies to produce collection outcomes that are satisfactory to the company KPI’s (Key Performance Indicators).
• Good listening and negotiation skills
• Willingness to learn and adapt to changes