Position Summary:

The Clinical Reimbursement Assistant – Genetic Testing supports Natera’s Clinical Billing and Genetic Counseling teams by assisting with reimbursement workflows, obtaining medical records, medical record review, case review and coordination, and cross-functional projects.

This is an entry-level role designed for highly motivated individuals interested in healthcare operations, genetic testing, and reimbursement strategy. The Clinical Assistant works closely with Genetic Counselors and cross-functional billing teams to ensure cases are properly documented, organized, and prepared for insurance review.

Primary Responsibilities:

• Request and review medical records to identify relevant clinical information (e.g., personal and family history) to support genetic testing cases
• Flag missing or incomplete documentation for follow-up
• Assist with assembling documentation packets for prior authorization, claims, or appeals submission
• Maintain accurate case documentation within internal systems
• Send and track medical record requests
• Monitor case pipelines to ensure required documentation is received
• Support provider and patient outreach initiatives related to documentation or required forms
• Contribute to internal projects focused on operational improvement and workflow efficiency

Qualifications:

Required

• High School Diploma or equivalent
• Bachelor’s degree in biology, genetics, life sciences, public health, or related field OR equivalent relevant experience
• Strong attention to detail and organizational skills
• Ability to read and interpret medical documentation
• Comfort working in a data-driven, process-oriented environment

Preferred

• Academic background in genetics or healthcare-related discipline
• Experience working with medical records, healthcare documentation, or insurance workflows
• Familiarity with Salesforce and Google Workspace

Growth & Development

This role offers exposure to genetic testing operations, healthcare reimbursement strategy, cross-functional billing workflows, data tracking and operational process improvement. Natera promotes career growth, hands-on learning, and fully remote work opportunities.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits.