Clinical operations coordinator - (remote)

DESCRIPTION & REQUIREMENTS

The Clinical Operations Coordinator serves as a key support resource for assessment and service programs supporting families throughout our IL PASRR contract. This 100% remote role is responsible for coordinating assessment scheduling, managing incoming communications, processing and maintaining case-related documentation, and providing administrative and customer support across multiple program service lines. This position plays a critical role in ensuring timely and accurate handling of documentation while serving as a liaison between families, providers, assessors, and internal program teams. This position requires strong organizational skills, the ability to manage competing priorities, and proficiency in handling phone support, email correspondence, scheduling activities, document processing, and data entry in a fast-paced environment. Successful candidates will be comfortable working across multiple systems simultaneously, supporting diverse program workflows, and applying strong problem-solving, communication, and multitasking skills to help ensure efficient service delivery and a positive experience for members and stakeholders.

Why Maximus?

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.
• Licensures and Certifications - Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:

• Research and resolve discrepancies with provider documents.
• Review information keyed into the system to verify the accuracy of data.
• Monitor data/image quality of scanned documents.
• Follow established policies and procedures for index and imaging without deviation.
• Maintain confidentiality and security of relevant information.

Minimum Requirements

• High school diploma, GED, or equivalent required.
• 0-2 years of relevant experience required.
• Minimum of 3 years of administrative and/or customer service experience.
• Proficiency with Microsoft Office applications, including Outlook and calendar management.
• Strong verbal and written communication skills.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Strong computer and administrative skills with the ability to navigate multiple systems.

Preferred Requirements:

• Associate's degree.
• Entry-level proficiency in Microsoft Excel.
• Experience using Smartsheet.
• Administrative experience in a healthcare, medical office, Medicaid, or clinical environment.
• Familiarity with healthcare-related documentation or programs such as PASRR, SMRF, or SLF.

Home Office Requirements:

• Maximus provides company-issued computer equipment.
• Reliable high-speed internet service.
• Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity.
• Minimum 5 Mbps upload speeds.
• Private and secure workspace.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.