Client support travel specialist

Position Summary

We are looking for organized, dependable individuals who enjoy assisting customers and making complex details easier to manage. As a Client Support Travel Specialist, you will help travelers organize upcoming vacations by researching requested services, assisting with reservations, and providing responsive support throughout the planning process.

This is a remote opportunity suitable for both experienced professionals and individuals exploring a new career path. Previous travel-industry experience is not required. Training, supplier resources, and continued education are provided.

Your Responsibilities

• Respond to client inquiries and gather details about upcoming vacation plans
• Identify travel dates, destination preferences, accommodation needs, activities, and budget considerations
• Research hotels, resorts, cruises, transportation, tours, excursions, and vacation packages
• Compare available services and identify choices that correspond with individual client requests
• Provide clear information to help travelers evaluate available options
• Assist with coordinating accommodations, transportation, activities, and other requested services
• Use approved supplier resources and reservation platforms to manage arrangements
• Prepare confirmations, schedules, itinerary information, and applicable travel documentation
• Monitor important reservation dates and follow up on outstanding planning requirements
• Keep clients updated as arrangements are confirmed or modified
• Respond to routine questions and assist with changes, cancellations, and special requests
• Verify traveler information, dates, and reservation details for accuracy
• Participate in continued supplier and destination education

What We Provide

• 100% remote opportunity within eligible regions
• Flexible part-time and full-time scheduling options
• Structured onboarding and training
• No previous professional travel experience required
• Continued team support and guidance
• Access to supplier and destination education
• Opportunities to build customer support, research, and coordination skills
• Professional development and growth opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Professional written and verbal communication skills
• Strong customer-service and active-listening abilities
• Excellent organization and attention to detail
• Ability to manage multiple client requests and deadlines
• Comfortable researching and comparing information online
• Willingness to learn reservation platforms and other digital tools
• Adaptable and solution-focused when circumstances change
• Dependable with strong follow-up and time-management habits
• Self-motivated and capable of working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved region