Client success manager - us based #lid1

This is a remote position.

Client Success Manager

We place people, not tasks, and we need someone who protects the relationships that prove it.

About the role

At Elevate Teams, the Client Success Manager isn't a support seat, it's a revenue seat. You own client relationships end-to-end: driving satisfaction, resolving escalations before they become problems, and leading expansion through sharp, ROI-backed proposals.

About 85% of your time is proactive — relationship-building, strategic problem-solving, and spotting growth before the client asks for it. We want people who bring solutions, not problems, to every conversation.

Everything we do runs on our core values: Be Great, Good Vibes, Curious, Poised, Defender, Extreme Ownership. We move fast, think strategically, and always have our clients', and our teammates', backs.

What you'll own

• Revenue & growth
• Drive VA placement growth through systematic account expansion
• Lead ROI-focused expansion conversations across your book
• Keep an active, healthy expansion pipeline at all times
• Build, pitch, and close tailored upsell proposals
• Run strategic QBRs for multi-VA and key accounts
• Catch growth, satisfaction, and capacity signals early, in every check-in
• Retention & client success
• Be the primary relationship owner for multi-VA and expansion-ready accounts
• Own satisfaction and long-term retention across your portfolio
• Spot churn risk before it escalates — and act on it
• Personally resolve revenue-critical escalations with urgency and poise
• Know each client's business drivers and success metrics cold
• Partner with recruiting, training, and ops to deliver client outcomes
• Team & operating rhythm
• Mentor junior team members, bring them into expansion conversations and coach them on growth strategy
• Share playbooks and case studies across the Client Success team
• Keep the CRM airtight: interactions, opportunities, outcomes
• Rebalance your book regularly to maximize growth and coverage
• Report weekly on client health, retention risk, and expansion progress
• Run a consistent cadence of proactive outreach and strategic planning

What you bring

• Proven experience managing and developing people, direct people management required
• A strong track record in Client Success, Account Management, or Growth roles
• Communication and relationship-building skills that clients notice
• An ownership mindset, nothing falls through the cracks on your watch
• Strategic thinking paired with real execution ability
• Comfort in fast-paced, high-growth environments
• Insurance or staffing experience is a plus (we'll train you either way)
• Based in the U.S., with reliable internet and a professional remote setup

Compensation & benefits

• Base salary: $80,000/year
• Variable incentive: 10–25% of base, performance-based
• Health insurance with company contribution
• Paid time off and holidays
• Fully remote
• A culture that actually rewards hustle, ownership, and good vibes

Ready to prove you're the next Client Success Shark? Help us change how businesses build stronger teams. Apply today, let's build something great together.