Client leader-alight leave solutions

Do you have experience delivering enterprise products and services in a high-growth environment? Amazing Opportunity and Great Place to Work!

Our Story

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com.

About the Role

The Client Leader is responsible for managing and retaining a high-value client portfolio. The deliver strategic solutions to align with client goals, and drive customer success, value, revenue growth, and retention. They oversee Absence Management clients, foster strategic partnerships, and leverage expertise in Alight’s solutions with a focus on delivering impactful outcomes.

Responsibilities

• Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders.
• Leading through influence; persuades, motivates, and inspires action toward desired outcomes.
• Asking provocative questions to uncover and understand the client’s business goals, priorities, and desired outcomes.
• Anticipating the client’s needs and effectively positioning solutions to drive value maximization, retention, and revenue growth.
• Advocating and connecting capabilities, support, and/or services for clients.
• Advocates internally and facilitates the involvement of Sales, Delivery, and other functions to achieve common goals.
• Consulting with clients regularly on best practices to increase product adoption and utilization.
• Identifying opportunities for expansion of solutions to support and drive the client’s desired business outcomes.
• Owning the Account Health strategy for assigned client accounts.
• Proactively monitors and identifies client retention risk.
• Designs and executes success plans to resolve issues and mitigate risk.
• Leading the strategy, preparation and execution of Quarterly Client Business Reviews (QBRs).
• Leading the renewal strategy for assigned book of business.

Requirements

• Have bachelor’s or equivalent experience with at least 5 years in client, broker, or account relationship management for complex, high-value portfolios.
• Demonstrate expertise in strategic client relationship management, including building and maintaining executive-level partnerships with clients, brokers, and key stakeholders.
• Display ability to develop and execute client delivery strategies that drive customer success, operational excellence, revenue growth, retention, and client satisfaction.
• Possess leadership and team management skills, with experience coaching, mentoring, and developing high-performing teams.
• Be able to foster a culture of accountability and continuous improvement.
• Demonstrate advanced communication, presentation, and influencing skills, including the ability to engage effectively with C-suite executives.
• Be able to communicate complex concepts to diverse audiences.
• Have business, financial, and analytical acumen.
• Demonstrate the ability to interpret data, manage financial performance, identify risks, and translate insights into actionable strategies.
• Have experience in Absence Management services and related business operations.
• This should include the ability to consult clients on industry trends, best practices, compliance, and legislative changes.
• Demonstrate ability to successfully lead in ambiguous and rapidly changing environments, balancing multiple priorities while driving high-quality outcomes and operational effectiveness.
• Have experience overseeing cross-functional projects and client governance activities, ensuring projects are delivered on time, within budget, and aligned with client objectives.
• Display advanced solution-oriented mindset and change leadership capabilities.
• Demonstrate ability to identify opportunities, resolve complex issues, drive innovation, and maximize the value clients receive from products and services.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

About Alight Solutions

Alight is a leading benefits administration provider of health, wealth, leave and point solutions for many of the world’s largest organizations and over 30 million people. Through the administration of employee benefits, Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. Our Alight Worklife® platform empowers employers to gain a deeper understanding of their workforce and engage them throughout life’s most important moments with personalized benefits management and data-driven insights, leading to increased employee wellbeing, engagement and productivity. Learn more at alight.com.

Our values are the essence of who we are:

• Agility. Move with purpose. Learn fast. Adapt quickly.
• Leadership. Lead by example. Own the outcome. Serve others.
• Integrity. Do the right thing - even when it is difficult or unseen.
• Growth Mindset. Stay curious. Keep learning. Never stop improving.
• High-Quality. Do it thoughtfully. Do it completely. Do it well.
• Trust. Trust is earned through consistency, authenticity, and credibility.

Our Colleague Experience

At Alight Solutions, we are reimagining how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place. Help us reimagine how people and organizations thrive! Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive. @AlightSolutions