Client help desk representative

The Help Desk Analyst provides advanced client support and operational assistance for GovDeals, Bid4Assets, Sierra, and related marketplaces. This role serves as a primary point of contact for clients, Account Managers, and internal stakeholders, resolving complex account, operational, and system-related issues while delivering exceptional customer service.

The Help Desk Analyst combines strong client service skills with analytical problem-solving to investigate issues, identify root causes, coordinate resolutions across departments, and improve the overall client experience. This position requires a thorough understanding of marketplace operations, policies, procedures, and support processes and works independently to resolve a broad range of client and operational challenges.

Liquidity Services (NASDAQ: LQDT) operates the world’s largest B2B e-commerce marketplace platform for surplus assets, with over $15 billion in completed transactions to more than 6 million qualified buyers worldwide and 15,000 corporate and government sellers. It supports its clients’ sustainability efforts by helping them extend the life of assets, prevent unnecessary waste and carbon emissions, and reduce the number of products headed to landfills.