Company Description

Mirantis helps organizations ship code faster on public and private clouds. The company provides a public cloud experience on any infrastructure from the data center to the edge. With Lens and the Mirantis Cloud Native Platform, Mirantis empowers a new breed of Kubernetes developers by removing infrastructure and operations complexity and providing one cohesive cloud experience for complete app and devops portability, a single pane of glass, and automated full-stack lifecycle management with continuous updates.

Mirantis serves many of the world’s leading enterprises, including Adobe, DocuSign, Liberty Mutual, PayPal, Reliance Jio, Societe Generale, Splunk, and Volkswagen. Learn more at www.mirantis.com.

Job Description

We're looking for a Client Engagement Manager to join our remote team (Mirantis Customer Success Team). You'll be working closely with our clients and ensuring they get the most impact out of their solutions with us. These solutions include Mirantis Container Cloud, Mirantis Kubernetes Engine, Mirantis Secure Registry, and Mirantis Container Runtime.

You’ll be the client’s key contact, handling important conversations, keeping billing, admin, and contracts on track, and stepping in with a calm head if the unexpected happens. A big part of your role is communicating and keeping people aligned both internally and externally. Running client meetings and syncs, showing clients how their setup is performing with real numbers, and flagging potential concerns based on what the data is telling you. Internally you’ll act as the central link between our tech, product, and finance teams to make sure client onboardings, handoffs, and everyday requests are dealt with effectively.

Mirantis’ Customer Success team’s goal is to delight millions of developers and system administrators who rely on the Mirantis Container platform to build, share, and run their distributed applications all over the world. Our customer base spans from individuals to SMBs to large global enterprises. As Mirantis continues to grow and serve more and more enterprise clients globally, our team is setting our sights on finding creative ways to scale efficiency while simultaneously increasing customer satisfaction.

Working Location:

This is a fully remote position, however we do require you to be based in an Americas Time Zone (UTC - 4 to UTC - 7)

What you'll do:

• Own the client relationship
• Drive client health and awareness
• Collaborate and Coordinate
• Further embed our offering
• Travel as required

Qualifications

What you'll bring:

• Experience as a Project Manager or Account Manager managing enterprise clients within a cloud hosting environment.
• A general understanding of cloud hosting concepts and infrastructure, and experience working closely with technical teams.
• An empathetic and collaborative nature, which allows you to bring stakeholders together under common goals.
• An ability to create your own structure - building meetings agendas, briefing cross-functional teams before meetings, tracking deliverable deadlines across Jira/ticketing tools, and methodically tracking and addressing items.
• You communicate in an effective and clear manner, can engage technical and non-technical stakeholders equally as well, and enjoy working directly with other humans and solving challenges together.
• Comfort and professional fluency in the English language.

Mirantis is dedicated to providing a work environment of trust, transparency, and inclusion for everyone. We are heavily committed as an Equal Opportunity Employer, striving to maintain a work environment where we can all feel comfortable, valued, and free to achieve our best.

As a remote first company we offer flexibility when it comes to working hours and location, helping you to manage personal circumstances and work/life harmony. Here's more details on what to expect.

What we’ll bring:

• The autonomy to manage your time and space through flexible working hours and fully remote working
• Frequent exposure to novel challenges and technologies, directly impacting the narrative and direction of open-source and AI innovation
• A collaborative and open team and environment to work within, support, and learn from
• Support for your development and growth, through growth plans, training, conferences, working groups, hackathons, and more.
• A competitive compensation package, alongside a benefits plan that supports peace of mind and security (401(k), Healthcare, Dental, Vision, disability benefits etc.)

What’s next?:

Apply! Send us your CV and cover letter showcasing who you are, your skills and experience, and anything else you think we should know. Our team will reach out to you to let you know it’s been received, and we’ll review your application.

Additional Information

• Work for an established leader in the Cloud Native industry with over 800 enterprise customers, HQ’d in Silicon Valley.
• Work with exceptionally passionate, talented, and engaging colleagues, helping Fortune and Global 2000 customers implement modern open-source cloud technologies.
• Be a part of cutting-edge, open-source innovation.
• Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
• Flexible working schedule and remote / or hybrid work environment.
• Receive a competitive compensation package.
• Mirantis ranked in the top 50 of G2's Best IT Cloud Products of 2021!
• We are a Leader for Container Management in G2 (#2 after AWS)!