Claims & recovery manager

Primary Areas of Ownership

Claims lifecycle end to end: first notice, liability and coverage decisions, and resolution. Recovery across insurance, customer, and subrogation channels. Repair estimate and supplement review, including catching inflated or improper repairs. Total loss versus repair decisioning tied to asset value and residual. Carrier and adjuster relationships, and the escalation path when needed Customer Certificate of Insurance (COI) review.

Key Responsibilities

• Own claims from first notice through resolution, making liability and coverage decisions with documentation and discipline.
• Prepare and pursue subrogation like litigation: evidence, documentation, and timelines, using rapport to expedite and escalate when needed.
• Review repair estimates, photos and supplements for accuracy and quality.
• Review final repair work checking for quality and verify repair process completion.
• Make repair versus total loss decisions based on asset value, residual, and reconditioning economics, negotiating repair costs directly.
• Maximize recovery yield across insurance, customer, and subrogation, reducing leakage.
• Maintain carrier and vendor relationships that speed cycle time, and hold them accountable on quality, cost, and responsiveness.
• Track and report recovery metrics, cycle time, and outstanding claims for executive visibility.

Preventative Systems

Beyond resolving claims, this role builds the systems that help mitigate them and protect recoverable value: Pre and post-rental inspection standards with documented proof of condition, to properly assign and support liability when damage occurs. Repair network scorecards and audits to identify vendor specific quality or integrity concerns. Monitor repairs to identify vehicle specific damage trends, collaborate with Fleet Operations and Customer Success teams to help reduce repeat claims. Monitor and escalate open and aging claims to determine actions needed to push for resolution. Monitor customer specific files to identify opportunities to communicate and inform them on claims reducing strategies for safer fleet management.

Key Performance Indicators

• Recovery yields across all insurance claims.
• Subrogation cycle time and collection rate.
• Leakage reduction on total loss and repair evaluations.
• Repair estimate reductions.
• Reduction of aging claim closure days.

Requirements and Qualifications

Experience

Multiple years in claims, subrogation, and recovery, ideally in fleet, rental, leasing, or auto insurance. Track record owning claims end to end and driving recovery.

Skills

Claims and coverage knowledge, subrogation discipline, repair estimate review, total loss evaluation, carrier negotiation, and documentation rigor.

Preferred background

Strong claims and recovery experience in a vehicle-centric business.

Travel

Must be willing and able to travel 15% to 20% across the U.S. when required.

Compensation and Benefits

This role is structured as a revenue-generating position. Earnings scale with recovery performance and are not capped. Base Salary: $70,000 to $75,000 based on experience. Performance Incentive: Paid quarterly, tied to role KPIs. Because recovery is long-tail, incentives pay quarterly as claims resolve rather than monthly. Incentive is earned on: A percentage of insurance and subrogation dollars actually recovered, paid on collected amounts, not claimed amounts. Total Possible Yearly Compensation: $105,000 to $120,000. Specific percentages and KPI thresholds will be finalized in a working session using actual claims data. All incentive is paid quarterly on confirmed, collected dollars, reconciled against accounting. Also included: Annual performance bonus, Equity participation based on company programs and role level, Employer-paid health coverage, paid time off, and company holidays, Travel reimbursement.