Claims adjuster

Synergy Pet Group is one of the fastest-growing players in the pet industry, earning a place on the Inc. 5000 every year since 2018 and sustaining more than 35% annual growth for the past decade. Our portfolio of pet care offerings includes pet-related employee benefits, the industry’s only PPO-style pet insurance, veterinary membership programs, and the veterinary industry’s fastest-growing practice management software. These solutions are used by thousands of veterinary practices and millions of pet owners nationwide. As we scale, we’re building a team that thrives in a high-growth environment and is excited to help shape the future of veterinary care.

Do you love animals? Do you cherish the bond people share with their pets and want to help veterinarians protect that relationship? Are you looking for a team of passionate people who respect and trust you?

You’ve been looking for us!

What You’ll Do

• Maintain proper file documentation, file notes, and investigation documentation on each assigned claim.
• Interact with veterinary clinics to ensure timely claim resolution
• Meet or exceed all standards for timeliness, accuracy, and claims volume
• Hold or be willing to obtain an Independent Adjuster License
• Ensure compliance and support regulatory communications and reporting as needed
• Work successfully with cross-functional teams to ensure alignment and support the needs of those teams

Requirements:

• 4+ years working in Veterinary Medicine as a Veterinary Nurse
• Claims experience/licensing strongly preferred
• Proficiency in Microsoft Office Suite and experience learning and using new technology
• Ability to communicate and collaborate effectively
• Strong organizational skills
• Excellent written and verbal communication

Qualities We Value:

• A great attitude fueled by self-motivation! We encourage you to seek out opportunities for innovation.
• Self-confidence and humility. We want you to speak up with your ideas while maintaining an open mind to feedback.
• 2+ years of experience in a similar role

Why Join Synergy Pet Group?

Every role at Synergy touches the lives of pets, the people who love them, and the veterinarians who care for them. With a decade of sustained growth and national reach, we’re building solutions that expand access to pet care, strengthen the veterinary community, and redefine how employers support pet families. If you want to do work that matters — and see your impact scaled across millions of pets — you’ll find a home here.