Customer Technical Support Representative Kwikset

We are looking for a customer-focused Technical Support Representative to support the Kwikset product line, including specialty and electronic locks such as keypad and smartphone-enabled locking systems.

In this role, you'll assist customers who may be experiencing installation issues, product malfunctions, or situations where they are unable to access their homes. Because of this, we're looking for someone who can remain calm, communicate clearly, troubleshoot effectively, and provide an excellent customer experience.

Key Responsibilities

• Handle a high volume of inbound customer service and technical support calls.
• Assist customers with troubleshooting, installation, product features, and general product questions.
• Walk customers through solutions step-by-step over the phone.
• Determine whether products can be repaired or may need replacement.
• Respond professionally to customers experiencing difficult or time-sensitive situations.
• Document customer interactions and relevant product information accurately in the computer system.
• Respond to customer repair and service requests according to established procedures.
• Direct customers to the appropriate resources when additional assistance is needed.

What We're Looking For

• Customer service, call center, technical support, or product support experience preferred.
• Strong troubleshooting and problem-solving skills.
• Technical mindset and willingness to learn.
• Self-motivated and comfortable learning products independently.
• Basic mechanical aptitude.
• Strong verbal and written communication skills.
• Comfortable assisting frustrated customers while remaining patient and professional.
• Basic computer/data-entry skills.
• Ability to type 35+ WPM.
• High school diploma or equivalent.
• Previous hardware or home improvement experience is a plus.
• Spanish or French bilingual skills are a plus.

Job Type & Location

This is a Contract to Hire position based out of El Paso, TX.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.