Business systems engineer ii

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Job Description:

Overview

We are seeking an Engineer II, Business Systems to support and enhance enterprise applications used by our Revenue and Customer Support functions. This role is primarily focused on Salesforce Sales Cloud, Service Cloud, and supporting Revenue/Client Services systems. This is a hands-on role focused on configuring solutions, improving usability, and supporting reliable system operations while building technical depth across platforms.

About the Team

The Business Applications team owns and evolves the systems that power core business processes, partnering closely with stakeholders to deliver scalable, reliable, and efficient solutions.

What You’ll Do

• Configure and support solutions in Salesforce based on defined requirements
• Build and maintain automations, workflows, and system configurations to support business processes
• Assist with integrations across Salesforce and related tools using APIs and native capabilities
• Troubleshoot system issues, investigate root causes, and support resolution efforts
• Design solutions with a focus on usability and end-user experience
• Partner with Business Analysts to execute against a prioritized backlog
• Follow standard delivery processes for configuration, testing, validation, documentation, and release readiness in alignment with SAFe practices
• Create and maintain documentation as part of solution delivery
• Support Salesforce user management, including user setup, access provisioning, permission assignments, and routine access maintenance
• Support additional business systems and tools within the Revenue and Client Services teams

What We’re Looking For

• 3+ years of experience supporting business systems, with focus Salesforce and related platforms
• Hands-on experience with Salesforce configuration (Flows, validation rules, layouts, reporting, etc.)
• Working knowledge of Salesforce security, including profiles, permission sets, roles, sharing rules, and access controls
• Experience following structured delivery practices, including proper configuration, validation testing, change control, and SAFe-aligned execution
• Basic understanding of integrations and APIs
• Strong problem-solving skills and attention to detail
• Ability to learn quickly and adapt to new tools and technologies
• Strong communication skills and ability to work with both technical and non-technical stakeholders
• Interest in growing technical expertise across multiple systems

Nice to Have

• Salesforce Administrator certification
• Experience supporting Revenue or Customer Support processes
• Exposure to additional business systems beyond Salesforce
• Experience configuring AI-driven customer support or sales engagement tools integrated with CRM platforms

Why This Role

You’ll build a strong foundation in Salesforce and business systems while gaining exposure to a broader application ecosystem, with opportunities to expand your technical skillset over time. The annual base salary for this position ranges from $63,700 - $85,000. Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training. This position may also be eligible for an annual performance-based bonus, commission, or other variable pay plan. The Company also offers a full range of benefits, including medical, dental, and 401k. Your recruiter can share more details about the specific compensation package during the hiring process.

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

• Take ownership. Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.
• Be open. Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.
• Stay curious. Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.
• Work as one. Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

Equal opportunities

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

This posting is open for U.S.-based candidates who currently reside in the following states: CA, CO, FL, GA, IL, MD, MN, NC, NY, OH, OK, PA, TN, TX, VA, WA, WV. For Court Runner opportunities, candidates may also reside in: AZ, DE, KY, MI, NH, NV.

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com.

• Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.
• Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.
• Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.