Billing specialist ii

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Job Summary:

The Billing Specialist position is responsible for the day-to-day activities of a fast-paced and growing retail energy business providing complete, timely and accurate invoices to customers. The Specialist has a direct impact on customer experience and actively works to resolve billing related issues, audits invoice details and interacts with various internal groups to ensure customer billing satisfaction and accurate revenue recognition.

Essential Duties/Responsibilities:

• Review and resolve daily exceptions identified through a variety of means including but not limited to reports, internal communications, and customer inquiries.
• Remediate customer issues in an accurate and timely manner.
• Successfully execute and/or adhere to Key Controls in accordance with risk compliance documentation.
• Proactively identify enhancements and efficiencies to improve timeliness, accuracy, and completeness in customer billing.
• Participate in projects and other duties as assigned.

Working Conditions:

Open office environment or fully remote work options available. Some overtime required as special projects arise. 0% travel expected.

Minimum Requirements:

Bachelor's Degree in Finance, Accounting, or Business or 1-2 years of commensurate experience in the field or a related area.

Preferred Qualifications:

1-2 years of energy industry experience, preferred.

Additional Knowledge, Skills, and Abilities:

• Analytical, mathematical and organizational skills.
• Knowledge of Microsoft PowerPoint, Word and Excel.
• Excellent oral and written communication skills, ability to communicate findings, make recommendations, facilitate corrections.
• Ability to effectively multi-task and work in a fast-paced environment.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.