Job Title: Billing & Reconciliation Analyst

Part-time

Schedule: Monday- Friday, 30 hours per week, EST

Location: Remote

We are looking for a detail-oriented Billing & Reconciliation Analyst to help manage commission reporting, billing reconciliation, and discrepancy resolution for the U.S.-based telecommunications company. This role is ideal for someone who enjoys working with numbers, investigating discrepancies, organizing financial information, and following issues through until they are fully resolved.

Role Overview

Commission & Revenue Reconciliation

• Review monthly commission reports received from telecommunications carriers and vendor partners.
• Compare carrier reports against internal Salesforce records, customer orders, invoices, and expected commission amounts.
• Identify accounts, services, circuits, or orders where commissions are missing, incorrect, or have unexpectedly stopped.
• Review discrepancies identified by the company's internal reconciliation system.
• Investigate differences and determine the appropriate next steps.
• Maintain accurate records of commission activity and reconciliation results.

Commission Inquiries & Follow-Up

• Prepare and submit commission inquiries to carriers such as AT&T, Spectrum, Comcast, and other partners.
• Follow up consistently on open inquiries until they are fully resolved.
• Communicate professionally with U.S.-based carrier representatives through email and phone.
• Maintain a clear tracker showing:
• Open discrepancies
• Amounts potentially owed
• Carrier responses
• Follow-up dates
• Current status
• Final resolution
• Escalate unresolved or high-value issues when necessary.

Commission Statements

• Prepare monthly commission statements for sales representatives and subagents.
• Calculate commission payouts according to established commission agreements and splits.
• Verify that commission statements are accurate before they are distributed.
• Maintain organized historical records of commission payments and adjustments.

Billing Disputes

• Review customer billing issues when carrier invoices contain incorrect charges or amounts.
• Research billing discrepancies using carrier reports, internal records, and supporting documentation.
• Submit billing inquiries or disputes when appropriate.
• Follow up until billing issues are corrected or resolved.

Reporting & Process Improvement

• Help maintain visibility into what the company should be receiving versus what has actually been paid.
• Organize commission and billing reports so information can be easily reviewed and tracked.
• Identify recurring billing or commission problems.
• Highlight trends, repeated discrepancies, or process gaps.
• Recommend improvements that can make reconciliation and follow-up more efficient.
• Follow established SOPs while helping improve processes over time.

What We're Looking For

• Experience in accounting, reconciliation, billing, accounts receivable, financial operations, commission accounting, or a similar role.
• Strong understanding of basic accounting and reconciliation concepts.
• Comfortable comparing information across multiple reports and systems.
• Strong Excel or Google Sheets skills.
• Ability to organize, review, and analyze large amounts of data accurately.
• Strong attention to detail and ability to identify inconsistencies.
• Highly organized with strong follow-up habits.
• Comfortable managing multiple open issues at the same time.
• Strong written and verbal English communication skills.
• Clear and professional spoken English.
• Comfortable communicating directly with U.S.-based representatives through email and phone.
• Able to clearly explain billing or commission discrepancies.
• Persistent and comfortable following up repeatedly when an issue remains unresolved.
• Able to work independently while following established procedures.

Nice to Have

Experience with any of the following would be an advantage, but is not required:

• Telecom or carrier commission reconciliation
• AT&T, Spectrum, Comcast, or other carrier commission reports
• Revenue assurance
• Commission accounting
• Salesforce
• Carrier or vendor portals
• Billing dispute management
• QuickBooks
• CRM-based reconciliation

Tools You May Work With

• Salesforce
• Microsoft Excel
• Custom reconciliation and reporting tools
• Carrier/vendor portals
• QuickBooks
• Email and scheduling tools

What Success Looks Like

You will be successful in this role if you can:

• Keep commission records accurate and organized.
• Identify missing or incorrect payments quickly.
• Investigate discrepancies thoroughly.
• Consistently follow up until issues are resolved.
• Reduce the backlog of outstanding commission inquiries.
• Maintain clear documentation so management can easily understand what is owed, what has been received, and what still needs attention.
• Prepare accurate commission statements on schedule.
• Help improve the company's overall commission and billing reconciliation process.

Benefits

Opportunities for growth and advancement

HMO- Maxicare