Position: RCM Billing Analyst

Reports To: RCM Manager

Classification: Non-Exempt/Full-Time

Location: Remote

Optical experience is highly preferred!

Position Summary:

The ideal candidate will work cross-functionally with internal teams, practices, and external partners to address issues, enhance operational workflows, and ensure the accurate and timely processing of insurance and patient financial transactions. This position integrates revenue cycle expertise with patient statement operations, office support, and reporting.

PRIMARY RESPONSIBILITIES:

• Own end-to-end patient statement workflows, including review, distribution, follow-up, and resolution of billing inquiries across 260+ practices
• Track patient statement activity, aging, and outstanding balances, ensuring accurate reporting and visibility to leadership
• Coordinate with practices, internal RCM teams, and vendors to resolve billing discrepancies and workflow issues
• Provide troubleshooting support for billing, insurance verification, and patient statement inquiries
• Manage and resolve RCM tickets in Freshservice, including documentation, follow-up, and escalation
• Navigate multiple PMS systems to extract and analyze patient AR data
• Collaborate with vendors to manage and improve statement processing and resolve escalated issues
• Maintain accurate records and ensure compliance with confidentiality standards and organizational policies
• Communicate issues, updates, and resolution timelines clearly and effectively
• Meet productivity standards and deadlines established by RCM leadership
• Support special projects and additional duties as assigned

QUALIFICATIONS:

• Strong verbal and written communication skills.
• Organized, detail oriented, comfortable with problem solving independently, technology savvy
• Experience with patient statements, billing support, or healthcare administration.
• Excellent organizational and multitasking abilities.
• Customer service–focused with a patient-centered approach.
• Ability to work easily and cooperatively with other departments
• Ability to work independently and collaboratively in a fast-paced environment
• Ability to troubleshoot data files including but not limited to csv, xls, pdfs, txt.

EDUCATIONAL REQUIREMENTS:

Graduate of four-year high school or equivalent (GED).

EXPERIENCE:

2 - 5 years: two to five years of healthcare RCM/admin experience related to the duties described.

Skills and Knowledge of EMR software functionality and operations.

Proficiency in Microsoft Office Applications.