Patient Access Representative (Remote)

Position Overview

We are seeking a detail-oriented and customer-focused Patient Access Representative to support patient scheduling operations in a high-volume healthcare environment. This role is responsible for managing inbound calls, scheduling appointments, verifying insurance eligibility, and providing patients with accurate and timely information regarding services and appointments. The ideal candidate thrives in a fast-paced setting and is committed to delivering exceptional customer service.

Key Responsibilities

• Answer and manage a high volume of inbound calls from patients, internal staff, and healthcare departments.
• Provide information regarding clinic services, appointment availability, and scheduling procedures.
• Schedule appointments for clinical and support service departments.
• Route inquiries and messages to the appropriate department or staff member.
• Support departmental call queues and appointment desks as needed.
• Conduct appointment reminder and confirmation calls to patients.
• Accurately enter and update patient information in electronic systems.
• Verify patient insurance coverage, including Medi-Cal HMO plans.
• Generate and distribute daily appointment schedules to appropriate departments and staff.
• Maintain professionalism and confidentiality while assisting patients and internal stakeholders.

Required Qualifications

• Previous call center experience required.
• Prior work-from-home experience preferred.
• Professional proficiency in both English and Spanish required.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage a high volume of calls while maintaining accuracy.
• Basic computer and data entry proficiency.

Work Environment

Remote position supporting multiple healthcare locations and departments in a fast-paced call center environment. Candidates must have the ability to work independently while maintaining high levels of accuracy, professionalism, and customer service.

Job Type & Location

This is a Contract position based out of Los Angeles, CA 90015.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.