Assistant processing manager - portfolio

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you'll do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

Position Overview

As the Assistant Processing Manager for Portfolio, you are a boots on the ground leader for both new and experienced processors. You are in the weeds with your team every day. You know portfolio guidelines extremely well, which for us means chattel and land home products. You answer the guideline questions, help with underwriting issues, and rush files when they need to move. You work directly with team members to keep loans efficient, high quality, and closing on time, all while following Cascade's Commitment to Service.

You report to the Processing Manager and keep them informed on how the team is doing and where it is struggling. The role asks you to balance hands on support with the management duties below, based on what the department needs that day. You must be able to adapt quickly to changing priorities and step in to assist in a variety of tasks whenever needed.

Key Responsibilities

Pipeline and Production

• Actively monitor and manage team pipelines so files keep moving
• Make sure published SLAs and benchmarks are met and that dashboards stay current
• Monitor aged and expiring loans and reduce turn times between milestones against set goals
• Be the go-to person on portfolio (chattel and land home) guidelines. Answer scenario questions, help with underwriting issues, and rush files when needed
• Cover pipelines while processors are out of the office
• Provide focused support to lift production at the individual processor level

Team Support and Quality

• Respond to daily processor scenario questions and escalate to the Processing Manager when needed
• Review new processor file submissions and clear to close submissions for accuracy and give feedback
• Complete weekly follow ups with team members on improvement plans
• Manage the vacation calendar, timecards, and anniversary dates for the team
• Recommend process changes and create tickets to improve efficiency. Speak up across departments when you see a better way
• Handle first level customer and retailer complaints
• Cover team pipelines as needed

Training Support

• Partner with the management and training teams to support an effective, scalable training program for portfolio processors
• Help onboard new team members with a clean handoff from HR, and get them set up with usernames, passwords, shortcuts, logs, and folders
• Lead training classes as needed using adult learning techniques that keep trainees engaged
• Provide weekly evaluations of each team member's progress to management

Special projects and other duties as needed

Requirements and Qualifications

• Manufactured Housing knowledge required
• Minimum 3 years of processing experience
• Strong, current knowledge of how portfolio guidelines work, including chattel and land home products.
• Track record of meeting or exceeding department goals
• Shown leadership qualities, regardless of title, and enjoys developing other team members.
• Recent working knowledge of Encompass
• Patient, with the ability to work under deadline pressure and manage competing priorities.
• Strong interpersonal communication, listening, and time management skills
• Construction to Permanent Financing experience a plus

About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference.

Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.