Assistant director of tsd infrastructure services (it policy & planning – senior manager)

Description About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!

The Opportunity

WSDOT is seeking an experienced and strategic Technology Services Division (TSD) Infrastructure Services Assistant Director to serve as a key member of the TSD executive leadership team. The TSD Infrastructure Services Assistant Director is responsible for one of TSD’s core service areas. Each Assistant Director leads a distinct technology domain, but all operate collaboratively as part of the TSD executive leadership team to ensure consistent enterprise service delivery, shared standards, and unified technology strategies across all agency lines of business.

In this role, you will provide enterprise leadership for the strategy, modernization, security, and reliable operation of WSDOT's core technology infrastructure, including cloud and on-premises environments, enterprise networking, telecommunications, identity and access management, server and storage platforms, fiber optic and mainframe systems, and other mission-critical technologies that support every region, program, and transportation service across the state.

This position leads a diverse organization of managers, engineers, supervisors, and technical specialists while partnering with agency leaders, external organizations, and vendors to deliver resilient, scalable, and secure technology solutions that advance transportation safety, mobility, operational continuity, and innovation.

As a collaborative executive leader, you will help shape division-wide technology strategy, governance, investment priorities, and long-range planning to ensure enterprise infrastructure aligns with WSDOT's mission, statewide technology direction, and future transportation needs.

What to Expect

TSD Infrastructure Services is a division-wide shared-service organization responsible for WSDOT’s foundational technology platforms. Infrastructure Services functions as the enterprise support organization for server, storage, active directory, Azure cloud administration, infrastructure-as-a-service, data networking, telecommunications, fiber optic, and mainframe related equipment and technology for all WSDOT employees. Infrastructure Services provides technical support, management and strategic leadership for these technologies and support assistance to dependent.

Among the varied range of responsibilities held within this role, the Assistant Director of TSD Infrastructure Services will:

• Set the strategic vision and operational direction for WSDOT’s IT infrastructure.
• Establish and enforce enterprise infrastructure architecture standards and roadmaps.
• Lead the division’s disaster recovery (DR) and continuity planning, including the design, development, testing, and improvement of enterprise DR plans, failover strategies, resilience architecture, and response protocols.
• Develop and execute long range modernization strategies (infrastructure as service cloud adoption, cloud cost management, operational technology/ (OT/IT) integration, network modernization).
• Provide executive oversight of daily operational performance across all statewide corporate enterprise infrastructure.
• Implement and enforce zero trust infrastructure principles, segmentation, encryption, and secure configurations.
• Develop, manage, and justify multimillion dollar operational and capital budgets for enterprise infrastructure.
• Oversee procurement, contract negotiation, and vendor performance to ensure accountability and service quality.
• Lead, mentor, and develop managers, supervisors, engineers, and technical specialists across TSD Infrastructure Services.
• Communicate infrastructure strategy, risks, and operational impacts to executives and agency leadership.
• Evaluate and pilot emerging technologies.

Qualifications

To be considered for this opportunity, the following competencies are required:

• Executive-Level Team Leadership: Proven ability to lead and develop diverse technical teams in a complex, 24/7 statewide operational environment.
• Senior Strategic Planning Expertise: Demonstrated skill in long-range infrastructure strategy, modernization planning, and enterprise-level visioning.
• Experience setting and executing strategic vision for enterprise IT infrastructure.
• Advanced Risk Assessment Capability: Expert ability to evaluate, mitigate, and communicate complex technical, operational, and cybersecurity risks.
• High-Stakes Decision-Making: Ability to make rapid, sound decisions under pressure during outages, cyber incidents, disasters, or operational emergencies.
• Senior Collaboration & Relationship Management: Skilled at building effective partnerships across programs, regions, and multimodal transportation environments.
• Executive Communication Skills: Ability to clearly communicate complex technical concepts to executives, engineers, policymakers, and non-technical stakeholders.
• Advanced Financial & Budget Leadership: Demonstrated skill in budget development, financial stewardship, cost modeling, and managing multi-million-dollar investments.
• Process & Innovation Leadership: Proven ability to lead enterprise process improvement, modernization initiatives, and continuous improvement programs.
• Advanced Vendor & Contract Management: Demonstrated ability to oversee major vendors, contracts, and service providers to ensure performance, value, and accountability.
• Growth Mindset & Service-Oriented: Actively demonstrates a commitment to learning and growth. Takes action to meet the needs of others.

The following qualifications is also required:

• A valid driver’s license and the ability to operate state-owned vehicles.

It is preferred that qualified candidates also demonstrate/have:

• Foundational Information Technology & Infrastructure: Demonstrated knowledge of enterprise information technology, infrastructure services, engineering, OT, intelligent transportation systems (ITS), cybersecurity, business operations, or related disciplines, with the ability to apply technical and operational concepts to support enterprise infrastructure strategy and service delivery.
• Critical Infrastructure and Operational Technology Leadership: Demonstrated ability to lead or support enterprise infrastructure within a transportation, public safety, utility, or other mission-critical operational environment, including an understanding of real-time systems, emergency operations, OT/ITS technologies, and safety-critical services.
• Cloud and Infrastructure Modernization: Demonstrated experience planning, leading, or supporting cloud transformation, hybrid infrastructure, enterprise platform modernization, data center modernization, or large-scale technology migration initiatives while maintaining operational continuity.
• Cybersecurity and Enterprise Risk Management: Demonstrated knowledge of cybersecurity principles, enterprise security frameworks, zero-trust architecture, identity and access management, and security, with the ability to incorporate security, resilience, and risk management into enterprise infrastructure planning and operations.

*To review the full Position Description, please follow the directions in the Contact Us section of this posting.

Important Notes

This recruitment may also be used to fill additional positions per business needs. This position offers flexible/hybrid remote work options; statewide travel is required to meet with stakeholders, partners and leadership. In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code. WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.

Why WSDOT

Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions.

Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!

Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.

Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible. In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
• Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference 26DOT-HQ-04755 in the subject line.