Synopsis

The Assistant Client Manager (ACM) works in partnership with the Client Manager (CM) to coordinate with Architects, Engineers, Designers and Technicians, and is responsible for product quality as well as communication between clients and internal product and production teams. The ACM in partnership with the project coordinator oversees multiple projects to ensure completion of the project scope.

Key Responsibilities

Client Relations

• Assist CM in external communications, including email triage

Quality Control

• Project quality control reviews
• Ownership of the quality of the client master drawing sets

Client Management

• Work with CM to support Client contacts, requests, project needs
• Maintain and communicate client standards to product and production teams

Internal Communications

• Project Brief documentation
• Project folder set up
• Convert client requests into redline sets for clear direction as needed
• Assist in project questions from team members
• Upkeep of client required documentation
• Daily communication with Project Coordinators on project status

Project Management

• Assist CM with small tasks, either by directing work to be done by available resources or executing the work as needed.
• Expedite project requests
• Assist in delivering project milestones
• Assist in checking with vendors on status of required project documentation.

Leadership

• Assists CM in managing projects and complete project briefs.
• Fosters and maintains a collaborative professional working relationship with the project teams.
• Mentor project teams on client standards and means and methods
• Assists in developing and validating project scope and fee, budget, and scope of services
• Assists in the preparation and execution of consultant contracts
• Consistently provides complete and timely communication of project information to and from clients and project team
• Ensures that design intent is consistent and properly executed
• Sets the overall strategy for producing the documents and identifies the sheets planned for each stage of the work
• Responsible for communication with vendors, and contractors to ensure incorporation, and coordination of all information into the project and provides support as necessary
• Ensures that construction detail documentation conforms to FAE Quality Assurance and Quality Control policies and process

Client Interface

• Works on developing a positive relationship of communication and trust with Clients and Clients’ representatives

Teamwork:

• Receives project direction from the Client Manager
• Shares, tracks, and coordinates electronic documentation and files with the project team, clients and consultants

Required Skills

• Knowledge of design, design trends, construction methodology, material applications, and manufacturer-supplier appropriateness
• Knowledge of architectural building systems
• Knowledge of the Quality Assurance and Quality Control policies and process
• Knowledge of building codes and the ability to research and apply/incorporate that knowledge into technical documents
• Advanced design, visual, and graphic presentation skills
• Advanced CAD drafting skills. Proficiency in Revit preferred
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Ability to work effectively with other project leaders and teams
• Ability to effectively meet deadlines
• Ability to communicate effectively in writing and verbally, including public speaking

Required Experience

• Education: Bachelor’s degree in architecture, interior design, or engineering preferred
• 8+ years minimum of progressive experience in the construction industry with proven organizational skills

Position Type

Full-Time/Regular