🚨 We're Hiring: After-Hours IT Support Engineer (Tier 1) | Join Our Team! 🌙💻

Are you passionate about delivering exceptional IT support and thrive in a fast-paced environment? We're looking for an After-Hours IT Support Engineer (Tier 1) to provide critical technical support for a rapidly growing U.S. healthcare organization operating 24/7. If you're customer-focused, enjoy solving technical challenges, and are comfortable working independently during evenings, nights, weekends, and holidays, we'd love to hear from you!

What You'll Do

• ✔ Provide Tier 1 technical support via phone, email, ticketing systems, and Microsoft Teams.
• ✔ Troubleshoot Windows, Microsoft 365, networking, printers, user accounts, and access-related issues.
• ✔ Handle password resets, account provisioning/deprovisioning, onboarding, offboarding, and permission management.
• ✔ Maintain detailed ticket documentation and ensure SLA compliance.
• ✔ Escalate complex infrastructure and application issues when necessary.
• ✔ Deliver outstanding support to healthcare professionals working around the clock.

What We're Looking For

• ✅ 2–4 years of IT Help Desk or Technical Support experience.
• ✅ Experience supporting U.S.-based users.
• ✅ Strong knowledge of: Windows 10/11, Microsoft 365, Azure Active Directory (Entra ID), Exchange Online, Microsoft Teams, Single Sign-On (SSO), Basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi), ITSM platforms such as ServiceNow, Freshservice, Jira Service Management, Zendesk, ConnectWise, or Autotask.

Bonus Qualifications

• ⭐ Experience working in a Managed Service Provider (MSP) environment.
• ⭐ Healthcare IT or EMR experience.
• ⭐ Azure Fundamentals or ITIL Foundation Certification.
• ⭐ Familiarity with Meraki networking or Power BI.

What Makes You a Great Fit

• Excellent English communication skills.
• Outstanding customer service mindset.
• Strong troubleshooting and analytical skills.
• Ability to work independently and manage multiple priorities.
• Detail-oriented with excellent documentation habits.
• Team player with a strong sense of urgency and adaptability.

Schedule

🕓 After-hours coverage (Phoenix, AZ Time): Monday–Friday: 4:00 PM – 7:00 AM, 24-hour weekend coverage, U.S. holidays, Rotating shifts to ensure continuous support.

Why Join Us?

You'll become part of a collaborative team supporting a mission-critical healthcare organization where your work directly impacts healthcare professionals and patients. If you're looking for an opportunity to grow your IT career in a dynamic, customer-focused environment, this is the role for you.

📩 Ready to take the next step? Apply today or send us a direct message to learn more!