Account manager

We're looking for an Account Manager to provide essential behind-the-scenes support for a growing insurance agency. This role is ideal for someone who enjoys organization, process improvement, and administrative work. You'll handle the operational tasks that keep the agency running efficiently, allowing licensed agents to focus on serving clients. While you won't be discussing insurance policies with customers, you'll play a critical role in maintaining accurate records, processing documentation, and ensuring smooth day-to-day operations.

We are always looking for enthusiastic, problem-solving personalities. Fluent English and exceptional teamwork skills are required for all of our positions. Please submit your resume or any documentation in English. We can't wait to meet you!

Qualifications

• Exceptional English communication skills, both written and verbal (C1 level Minimum).
• Enthusiastic, positive attitude, eager to work with others and solve problems.
• Previous administrative or insurance industry experience preferred.
• Active U.S. insurance license is a plus but not required.
• Strong data entry skills with exceptional attention to detail and accuracy.
• Highly organized with the ability to follow established processes and procedures.
• Self-motivated, disciplined, and able to work independently in a remote environment.
• Strong time management skills with the ability to prioritize multiple tasks.
• Excellent problem-solving abilities and a proactive, go-getter mindset.
• Professional, trustworthy, and committed to maintaining confidentiality.
• Comfortable learning new software and agency management systems.

Responsibilities

• Process insurance-related documentation accurately and efficiently.
• Set up and maintain customer accounts within agency management systems.
• Perform data entry and maintain accurate customer and policy records.
• Prepare and process notices of cancellation and policy updates.
• Send templates, forms, and required documentation to customers and internal teams.
• Ensure all administrative processes are completed according to agency standards.
• Identify opportunities to improve workflows and operational efficiency.
• Support licensed insurance agents with administrative and operational tasks.
• Maintain confidentiality while handling sensitive customer information.
• Perform other administrative duties as assigned.

What We Offer

• Fully remote Position! Work from any place in the world!
• Take your local Holidays: We understand how important it is to take time with your family and loved ones on important days.
• Paid vacation.
• Professional Growth: Opportunities for training and development in a fast-growing company.
• Compensation: Competitive salary and performance-based incentives.

About FullPond

At FullPond, we care about people. We're all about transforming the way businesses discover and collaborate with remote talent. We're passionate about connecting amazing people with great companies. We are always looking for people who are eager to roll up their sleeves, work hard, and create solutions to problems. This energy and attitude is what makes us unique. We believe in transforming lives through meaningful work and opportunities that reward your effort and dedication. Join us to grow professionally, collaborate with global teams and make an impact-all while working for top-tier companies eager to value your skills and potential.