SUMMARY

Primary client servicing advocate for assigned accounts with additional responsibilities to develop new clients and support Unit Manager in executing performance development plans of departmental staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages overall client relationship to maintain high account retention rate;
• Solicits new accounts to conduct direct selling and cold calling;
• Responsible for renewal process on existing business;
• Evaluates assigned client coverage portfolio to implement cross selling opportunities and solicitation of additional lines of coverage;
• Services accounts and provides claims assistance as needed;
• Analyzes exposure base to identify program deficiencies and develop proper marketing strategies;
• Completes applications, obtains quotes, negotiates premiums, develops coverage comparisons, and prepares proposals and presentations;
• Binds coverage, prepares binders and delegates certificates;
• Reviews coverage and determines appropriate level of coverage;
• Meets with clients as needed or directed by producer;
• Reviews accounting history, responds to accounting inquiries, corrects discrepancies and contacts client on receivable collections;
• Serves as technical expert, assisting department members to resolve complex issues;
• Provides mentoring and coaching to departmental staff in concert with Unit Manager;
• Creates motivational action plans for personnel development in conjunction with defined performance goals created by Unit Manager;
• Supplements Unit Managers oversight in compliance with Corporate procedural guidelines;
• Collection of fees, reconciliation and resolution of any outstanding balances within 90 days of invoicing date;
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
• Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

• Bachelor’s degree or equivalent combination of education and experience
• Ten (10) or more years related work experience
• Valid insurance license
• Must continue to meet Continuing Education requirements for license renewal

SKILLS

• Excellent verbal and written communication skills
• Good problem solving and time management skills
• Ability to work within a team and to foster teamwork
• Good planning, organizational and prioritization skills
• Proficient in Microsoft Office Suite

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