Account executive (account management)

The Key Accounts Manager will drive new opportunities and increase Share of Wallet (SoW) by overseeing, reinforcing, expanding on, and sustaining relationships with SYSPRO’s key customers.

• Bachelor's Degree
• In-depth experience within the manufacturing and/or distribution industry (8 years plus)
• ERP industry experience (Advantageous)
• Target Market Industry Experience (Advantageous)
• Proven account management or other relevant experience
• Strong and broad cross-functional business process knowledge

Building and maintaining long term relationships with key stakeholders and providing real value-adding support, recommendations and solutions based on continual, accurate and in-depth exploration, analyses and integration of such customers' business requirements.

• Identify new sales opportunities within existing accounts
• Strengthening and growing our SYSPRO account footprint by offering solutions and services as part of an end-to-end offering
• Ensuring Profit & Loss (P&L) budgeted financial goals are reached or exceeded in key customer retention categories and drive customer longevity
• Conceptualize and manage customer Share of Wallet (SoW) by means of campaigns and initiatives
• Assist, as SYSPRO product-solution advisor, in sales and pre-sales, in order to offer relevant solutions in response to customer needs and objectives.
• Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
• Function as liaison between SYSPRO internal teams and partners with the emphasis on collecting key customers’ business requirements and delivering on promises.
• Ensuring partner engagement with customers and SYSPRO. This includes possessing a thorough knowledge of the SYSPRO Partner Program.
• Monitor Profit & Loss (P&L) per key account
• Track and monitor key customer business requirements
• Monitor key customer satisfaction levels
• Monthly and Quarterly forecasting, tracking and reporting of key account metrics

13 paid company holidays in 2026, 20 vacation days, 6 wellness days, 401k from day one of hire, Health/Dental/Vision Insurance the first of the month after hire, Life insurance, Bonus/commission, Maternity and Paternity Leave.