Position Summary

The Senior Manager, Incubation & Onboarding leads cross-functional partnerships to ensure successful onboarding and growth for key customers. This role involves analyzing data to identify opportunities, managing complex onboarding processes, and delivering solutions that address technical and operational challenges. The position requires collaboration with multiple stakeholders to drive continuous improvement, develop training resources, and execute strategic business plans. Additionally, the role includes mentoring team members, fostering a high-performing environment, and upholding company values to support operational excellence and positive customer experiences across the organization. This is a player + coach role with direct reports.

About the team

Our team drives the successful onboarding of new sellers into Walmart’s logistics services by guiding them through our portfolio and managing the entire process. We focus on executing business plans, enhancing processes, and ensuring operational excellence. Through strong governance, coaching, and onboarding strategies, the team supports sellers in meeting their objectives while upholding high standards. Collaboration and continuous improvement are central to our approach, enabling us to deliver value and foster growth within Walmart’s logistics network. This role requires effective communication, adaptability, and a commitment to ethical standards and process improvement.

What you'll do

• Manage cross-functional partnerships to support the Incubation Account Management team’s success.
• Oversee onboarding processes for key customers from presales through completion, ensuring smooth transitions.
• Analyze data from multiple sources to identify trends and recommend actionable solutions to vendors.
• Develop and deliver training and enablement resources to accelerate product adoption.
• Collaborate with stakeholders to resolve technical and operational challenges, driving continuous improvement.
• Lead business plan execution by identifying needs, removing obstacles, and measuring performance.
• Mentor and develop associates, fostering a high-performing, collaborative team environment.
• Player + Coach - You will work with sellers when the business requires it to meet SLA's.

What you'll bring

• Proven experience managing cross-functional partnerships and complex onboarding processes for large customers.
• Strong analytical skills to interpret data, identify trends, and provide actionable recommendations.
• Expertise in problem-solving technical and operational challenges with innovative solutions.
• Ability to develop and deliver training content and enablement resources to accelerate product adoption.
• Demonstrated leadership in mentoring, coaching, and developing high-performing teams.
• Excellent communication skills to engage stakeholders and drive collaboration.
• Commitment to ethical standards, continuous improvement, and operational excellence.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see here. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.