Telecom administrator

2626 W Beryl Ave Phoenix Arizona, 85021,

Position Description:

Provides telecom support activities surrounding the management and enhancement of telecom equipment and systems. Plans, installs and directs the installation of communication systems and services for the Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities and any future locations. In addition, supports existing telecom technologies and proposes solutions to augment the value and adoption of telecom systems in the organization.

Essential Duties and Responsibilities

1. Creates the evaluation, recommendation and selection of telecom related hardware and software solutions.
2. Collaborates with customers to understand and deliver customer’s needs & expectations.
3. Supervises vendors in the installation of telecom cabling for new and/or existing locations, providing excellent customer service.
4. Installs and configures telecom equipment per established standards.
5. Oversees maintenance and updates of telecom systems.
6. Provides technical oversight for the administration, maintenance, configuration, and lifecycle management of Cisco Unified Border Elements (CUBE).
7. Monitors telecoms for potential problems and provides solutions.
8. Assists in ensuring compliance with availability and performance standards.
9. Responsible for telecom equipment installation, troubleshooting and hardware testing as well as ongoing maintenance of production and staging/QA environments.
10. Develops and maintains detailed maintenance and contingency plans as well as updating documentation for telecom systems.
11. Must make sure that laws and regulations are followed in the licensing, operating and technical performance.
12. Available for on call and after-hours support as needed.
13. Maintains regular and consistent in-person attendance.
14. Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
15. Performs other related duties, as assigned.

Key Values/Enabling Attributes:

• Trust – Making relationships as important as results; Doing the right thing even when no one is looking; Doing what we say we will do; Having the courage to resolve differences; Respecting the uniqueness of every individual.
• Collaboration – Engaging in unfiltered conflict around ideas; Apologizing when appropriate; Taking care of each other and the business; Achieving greatness as One Goodwill; Partnering with our communities to serve our customers.
• Engagement – Valuing attitude and aptitude; Being an ambassador of Goodwill; Going above and beyond; Having fun and celebrating successes; Making life better for those around us.
• Ownership – Leading by example; Driving operational excellence; Holding one another accountable; Making Goodwill better every day; Taking responsibility to initiate solutions.
• Innovation – Encouraging continuous learning; Willing to take risks; Transforming from common to exceptional; Promoting breakthrough thinking; Embracing change.

Minimum Qualifications (Education, Experience, Skills):

• Degree in Computer/Information Science, technical college or equivalent work experience desired.
• Cisco CCNA Voice or other relevant network/telecom certifications preferred.
• 5+ years progressive experience as a Telecom Administrator.
• Demonstrates understanding of telecom security.
• Design experience with Cisco IOS, Cisco routers, CUBE, SIP Trunks and LAN/WAN communications.
• Engineering experience with Cisco VoIP systems including but not limited to Cisco Communications Manager (CUCM), Cisco Unity Connection (CUC) and Cisco Unified Contact Center Express (CUCX).
• Working knowledge of networking technologies, protocols and security such as basic IP addressing, SIP, QOS, DNS, DHCP, VPN client configuration and VOIP phones.
• Working knowledge of telepresence endpoints, softphones, dial peers, partitions, call search spaces, route patterns and translation patterns.
• Experience designing implementing and maintaining telecom technologies in a mixed vendor environment, including but not limited to video conferencing technologies and systems.
• Experience with SolarWinds, NetFlow, and other telephony systems monitoring/analyzer tools like packet captures.
• Conference room A/V design and support experience.
• Strong ability to focus on telecom troubleshooting and resolution.
• Strong written, verbal, and interpersonal communication skills.
• Ability to speak and read English proficiently.
• Ability to collaborate and work effectively in partnership with others.
• Strong customer service skills.
• Ability to multi-task and work in a fast-paced environment.
• High attention to detail and accuracy.
• Valid drivers’ license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to obtain or currently retains a Fingerprint Clearance Card.

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 3 Medical Plans.
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.