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  4. IT Support Manager

Onsite It Support Manager jobs in Phoenix, Arizona, USA

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      Sarah Jenkins

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      Alex Chen

  • Mon
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      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

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      Sophie L.

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      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
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      Qualifying Interview

      James Miller

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      Discovery Interview

      Chris V.

  • Thu
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      First Interview

      Michael T.

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Aug 23, 2025

IT Support Manager in Phoenix — On-Site Role Driving Tech Innovation

Phoenix's growing tech industry continues to fuel demand for experienced professionals who can strengthen daily IT operations. With 500+ open positions available, local companies are actively hiring for on-site roles that call for strong leadership and technical expertise. This steady rise in IT support manager jobs in Phoenix reflects the city's expanding business landscape.

Success in this position requires strong troubleshooting skills, leadership ability, and solid knowledge of networks, hardware, and software systems. Employers looking to hire an IT support manager often seek candidates who can oversee help desk operations, mentor junior staff, and coordinate with vendors to resolve technical issues. Familiarity with ITIL practices and cybersecurity fundamentals adds further value for long-term career growth.

On-site work remains standard for this role in Phoenix, allowing faster response times and closer collaboration with technical teams. The city's expanding business landscape, spanning healthcare, finance, and technology, continues to create steady demand for professionals who can manage daily technical operations. As more companies establish offices in the region, IT support manager vacancies remain strong, offering long-term career stability.

If you're ready to advance your career, explore the latest IT support manager positions available through Global Work AI. Whether you're an experienced leader or emerging talent, now is the time to connect with employers seeking dedicated professionals in Phoenix. Discover new opportunities and take charge of your future with Global Work AI.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for an IT support manager in Phoenix?

    In Phoenix, an IT support manager typically earns about $95,000 to $125,000 a year, with pay shifting based on team size, industry, and depth of infrastructure responsibility. In the USA, on-site roles in healthcare, finance, logistics, and enterprise services often sit toward the higher end because they demand stronger uptime, security, and coordination. Total compensation may also include bonuses and benefits. For a clearer picture, compare current listings in Arizona and look at titles such as IT operations manager or desktop support lead.
  • What skills and qualifications are required for an IT support manager job in Phoenix?

    Employers in Phoenix usually look for a mix of technical depth and people leadership. A bachelor’s degree in information technology, computer science, or a related field is common, though experience can sometimes offset it. Strong candidates bring incident management, endpoint support, Microsoft 365 or Google Workspace administration, basic network troubleshooting, and staff coaching. Familiarity with service-level targets, asset management, and vendor coordination matters too. In Arizona, on-site roles often value clear communication and calm problem-solving, so it helps to review listings for the exact platform and team structure.
  • What does an IT support manager do on a typical day in an on-site role?

    A typical day blends hands-on support with team oversight. In a Phoenix office, an IT support manager may assign tickets, review escalations, check device health, coordinate laptop or AV setup, and work with facilities or security teams when access issues arise. They also monitor service levels, coach technicians, update documentation, and speak with department leads about recurring problems. Because the role is on-site in Arizona, quick response and floor presence matter more than in remote setups. Looking at nearby postings can help you see how much time is spent on leadership versus technical work.
  • What ITSM tools and ticketing systems should an IT support manager know?

    Most employers expect familiarity with major ITSM platforms such as ServiceNow, Jira Service Management, Freshservice, Zendesk, or Ivanti. For an IT support manager in Phoenix, the key is understanding how these systems handle incident, request, change, and knowledge workflows, not just logging tickets. Reporting dashboards, SLA tracking, and asset records are also important, especially in larger on-site environments across the USA. Experience with Microsoft Intune, Lansweeper, or similar inventory tools can be useful too. It’s smart to compare the platform named in each posting before applying.
  • What should I expect during the hiring process for an IT support manager position in Phoenix?

    The hiring process in Phoenix usually starts with a recruiter screen, followed by one or more interviews with the IT director, support leaders, or cross-functional managers. For an on-site position in Arizona, employers often test leadership style, troubleshooting judgment, and your ability to keep service stable in a live office environment. You may also face scenario-based questions, a technical discussion, and references. Some companies ask about shift coverage or local commute expectations. Reviewing recent job ads can give you a good sense of how formal the process is at each organization.
  • What career growth opportunities are available after working as an IT support manager?

    This role can lead into senior service desk leadership, IT operations manager, infrastructure manager, or service delivery manager positions. In larger Phoenix organizations, it can also open paths toward workplace technology, systems administration oversight, or endpoint engineering leadership. In the USA, hiring teams often value this background for roles that combine process improvement, vendor management, and cross-team planning. If you want to move up, building experience with budgets, automation, and metrics helps a lot. Comparing adjacent roles in Arizona can show which direction fits your strengths best.
  • What are the main interview questions for an IT support manager job?

    Interview panels usually focus on leadership, service quality, and practical decision-making. Common prompts include how you handle an upset executive, reduce ticket backlogs, coach underperforming technicians, and improve response times. In Phoenix, employers may also ask how you manage on-site priorities, coordinate with security or facilities, and support a multi-site environment across Arizona. Expect questions about SLA reporting, escalation paths, and experience with ITSM tools. It helps to prepare short examples using the STAR method and to review how your background matches the team’s daily workflow.

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500+ jobs found

  • HOM, INC.

    HOM, INC.

    2 days ago

    Landlord support specialist

    THERE’S NO PLACE LIKE HOM As a national leader in housing assistance programs, HOM, Inc. is dedicated to building communities where the promise of home is a reality for everyone because we believe...

    onsite, Phoenix, AZ, United States
    Full TimeJunior (<2 years)
  • Trulieve

    Trulieve

    3 days ago

    Assistant general manager

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    onsite, Phoenix, AZ, United States
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  • TeamLogic IT - NW Valley

    TeamLogic IT - NW Valley

    4 days ago

    Teamlogic it msp service desk manager

    Benefits: Health insurance Opportunity for advancement Paid time off Training & development Wellness resources 401(k) 401(k) matching Competitive salary Dental insurance Tuition assistance Role...

    onsite, Phoenix, AZ, United States
    Full TimeLead / Manager
  • St. Mary's Food Bank

    St. Mary's Food Bank

    5 days ago

    Technical support specialist ii

    The Technical Support Specialist II for St. Mary’s Food Bank (SMFB) provides client support for desktop-based software applications, hardware configurations and system analysis; provides assistance...

    onsite, Phoenix, AZ, United States
    $70k/yrFull TimeMiddle (2-4 years)
  • Centuri Group, Inc.

    Centuri Group, Inc.

    5 days ago

    Mgr-support svcs ii

    Who We Are Centuri Group is comprised of a family of companies that make up a utility infrastructure enterprise, operating throughout the US and Canada, committed to safely delivering gas, electric...

    onsite, Phoenix, AZ, United States
    Full TimeLead / Manager
  • Carvana

    Carvana

    6 days ago

    Manager, market operations

    About Carvana At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a...

    onsite, Phoenix, AZ, United States
    Full TimeLead / Manager
  • Telos

    Telos

    6 days ago

    Onsite it manager/program manager-c

    The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our...

    onsite, Phoenix, AZ, United States
    $113k – $169k/yrFull TimeLead / Manager
  • Cynet Systems

    Cynet Systems

    7 days ago

    It support analyst ii

    Job Overview The IT Support Analyst Level 2 provides advanced technical support to end users, resolving escalated incidents and service requests that exceed Level 1 capabilities. This role serves as...

    onsite, Phoenix, AZ, United States
    $99k – $109k/yrFull TimeMiddle (2-4 years)
  • Modern Industries

    Modern Industries

    7 days ago

    Desktop support

    Key Responsibilities: Troubleshoot and resolve computer, software, printer, and network connectivity issues. Install, configure, maintain, and deploy IT hardware and software. Provide end-user...

    onsite, Phoenix, AZ, United States
    Full TimeMiddle (2-4 years)
  • USTech Solutions

    USTech Solutions

    7 days ago

    It support analyst level 2 # 26-26618

    Duration: 06+ months contract Summary The IT Support Analyst Level 2 provides hands-on technical support to end users, resolving escalated hardware, software, and connectivity issues across Windows...

    onsite, Chandler, AZ, United States
    $101k – $103k/yrFull TimeMiddle (2-4 years)
  • The Phoenix Zoo

    The Phoenix Zoo

    8 days ago

    It support specialist

    Job Description Job Title: IT Support Specialist Department: Information Technology Supervisor: IT Services Manager Supervises: None FLSA Status: Full Time, Regular, Non-Exempt Pay: $30.25 / Hour...

    onsite, Phoenix, AZ, United States
    $61k/yrFull TimeJunior (<2 years)
  • OneDigital

    OneDigital

    8 days ago

    Client support manager

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    onsite, Phoenix, AZ, United States
    Full TimeLead / Manager
  • Dawar Consulting, Inc.

    Dawar Consulting, Inc.

    8 days ago

    It support analyst – level 2

    Our client, a world leader in the semiconductor industry, is looking for an "IT Support Analyst – Level 2", based in Phoenix, AZ Company Benefits: Medical Paid Sick leave 401K Job Summary We are...

    onsite, Phoenix, AZ, United States
    Full TimeMiddle (2-4 years)
  • Grand Canyon University

    Grand Canyon University

    8 days ago

    Facilities service center specialist

    Facilities Service Center Specialist Grand Canyon University! One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a...

    onsite, Phoenix, AZ, United States
    $40k/yrFull TimeEntry with Degree
  • defi AUTO LLC

    defi AUTO LLC

    8 days ago

    Client support desk analyst

    About defi SOLUTIONS: It’s an exciting time to join defi! defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the...

    onsite, Atlanta, GA, United States
    Full TimeMiddle (2-4 years)
  • Arion Care

    Arion Care

    8 days ago

    It operations specialist

    About the Role The IT Operations Specialist is responsible for supporting the organization’s IT systems, applications, and digital workflows to ensure smooth and efficient operations. This position...

    onsite, Phoenix, AZ, United States
    Full TimeJunior (<2 years)
  • Peckham, Inc.

    Peckham, Inc.

    10 days ago

    Technical support supervisor

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    onsite, Phoenix, AZ, United States
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  • ABACUS

    ABACUS

    11 days ago

    Sr. analyst, enterprise service desk

    Job Summary Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we're taking IT support to the next level. You'll spearhead the implementation of customer-facing cloud environments,...

    onsite, Phoenix, AZ, United States
    Full TimeSenior (5+ years)
  • Pacific Office Automation

    Pacific Office Automation

    11 days ago

    Branch technical manager

    Pacific Office Automation is one of the largest independently owned Copier and technology dealers in the nation. Since 1976, we have grown to twenty-eight branches located in nine western states....

    onsite, Phoenix, AZ, United States
    Full TimeLead / Manager
  • Super Radiator Coils

    Super Radiator Coils

    12 days ago

    It support technician - az

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    onsite, Mesa, AZ, United States
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  • defi AUTO LLC

    defi AUTO LLC

    13 days ago

    Itsm specialist

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    onsite, Atlanta, GA, United States
    Full TimeJunior (<2 years)
  • Shamrock Trading Corporation

    Shamrock Trading Corporation

    13 days ago

    Technical support analyst

    About Shamrock Trading Corporation Shamrock Trading Corporation is a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring...

    onsite, Overland Park, KS, United States
    Full TimeJunior (<2 years)
  • ER2

    ER2

    13 days ago

    It asset management ticket support specialist

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    onsite, Phoenix, AZ, United States
    $44k – $48k/yrFull TimeJunior (<2 years)
  • Oracle

    Oracle

    14 days ago

    Senior data center support services technician

    As an Oracle Data Center Engineer, you will be the technical liaison between the technology teams and the Data Center Environment and will be key in maintaining the Operational run aspects. You will...

    onsite, Phoenix, AZ, United States
    $56k – $115k/yrFull TimeSenior (5+ years)
  • AAA Mountain West Group

    AAA Mountain West Group

    14 days ago

    Support services associate

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    onsite, Paradise Valley, AZ, United States
    Full TimeJunior (<2 years)
  • Arizona State University

    Arizona State University

    14 days ago

    Systems support analyst

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    onsite, Phoenix, AZ, United States
    $54k/yrFull TimeMiddle (2-4 years)
  • UNION HOME MORTGAGE CORP

    UNION HOME MORTGAGE CORP

    15 days ago

    It service desk specialist

    Job Details: Job Location: Phoenix, AZ 85050 Position Type: Full Time Job Category: Information Technology The IT Service Desk Specialist is the primary contact for all external offices regarding...

    onsite, Phoenix, AZ, United States
    Full TimeJunior (<2 years)
  • Knitwell Group

    Knitwell Group

    15 days ago

    Assistant manager-ann

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    onsite, Phoenix, AZ, United States
    Full TimeNo Skills
  • Deputy Assistant Secretary for Information and Technology

    Deputy Assistant Secretary for Information and Technology

    19 days ago

    It specialist

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    onsite, Albany, NY, United States
    $91k/yrFull TimeJunior (<2 years)
  • K2 Electric

    K2 Electric

    19 days ago

    Senior it engineer

    Build Your Career at K2 Electric! At K2 Electric, we know great work starts with great people. Whether you're building your career in the field or supporting our teams behind the scenes, we want K2...

    onsite, Phoenix, AZ, United States
    Full TimeSenior (5+ years)
  • Epiphany Business Services, LLC

    Epiphany Business Services, LLC

    19 days ago

    It specialist

    Are you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? Epiphany Dermatology , headquartered in Austin, TX, is on a mission to improve access to...

    onsite, Austin, TX, United States
    Full TimeSenior (5+ years)
  • ARIZONA WATER COMPANY

    ARIZONA WATER COMPANY

    20 days ago

    Manager - customer service

    Job Details: Level: Management Job Location: Phoenix - PHOENIX, AZ Position Type: Full Time Education Level: High School - GED Salary Range: Undisclosed Job Category: Customer Service MANAGER -...

    onsite, Phoenix, AZ, United States
    Full TimeLead / Manager
  • S&F Land Services

    S&F Land Services

    20 days ago

    Junior it support technician

    Job Title: Junior IT Support Technician Location: Phoenix, AZ Position Type: Full-Time Company Overview: We are a Land Surveying and Remote Sensing firm with an amazing team in our Phoenix, AZ...

    onsite, Phoenix, AZ, United States
    Full TimeJunior (<2 years)
  • UNION HOME MORTGAGE

    UNION HOME MORTGAGE

    20 days ago

    It service desk specialist

    Job Details: Job Location: Phoenix AZ - Phoenix, AZ Position Type: Full Time Salary Range: Undisclosed Job Category: Information Technology The IT Service Desk Specialist is the primary contact for...

    onsite, Phoenix, AZ, United States
    Full TimeJunior (<2 years)
  • Expedient

    Expedient

    20 days ago

    Entry-level it support associate (f)

    Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The IT Support Associate, in our Phoenix, AZ data center, will join the Operations...

    onsite, Phoenix, AZ, United States
    $37k – $41k/yrFull TimeEntry with Degree
  • Bank of America

    Bank of America

    21 days ago

    Business support manager ii

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...

    onsite, Charlotte, NC, United States
    Full TimeMiddle (2-4 years)
  • Cambridge Investment Research, Inc.

    Cambridge Investment Research, Inc.

    21 days ago

    It operations intern - service desk, infrastructure, prod support

    Job Summary The IT Operations Internship provides hands-on experience supporting the technology services and platforms Cambridge associates rely on every day. Three interns will be placed within...

    onsite, Fairfield, CA, United States
    $34k – $52k/yrFull TimeEntry with Degree
  • Custom Control Sensors

    Custom Control Sensors

    a month ago

    Sales & customer support account lead

    Job Title: Sales & Customer Account Lead Company: Custom Control Sensors, LLC Location: Phoenix, AZ Employee Type: Full Time Exempt Industry: Manufacturing Job Type: Marketing & Sales Education:...

    onsite, Phoenix, AZ, United States
    Full TimeMiddle (2-4 years)
  • TSMC

    TSMC

    a month ago

    Production support engineer

    Production Support Engineer Location: Phoenix, Arizona Organization: TSMC AZ About TSMC TSMC is the world's leading semiconductor foundry, pioneering advanced chip manufacturing technologies that...

    onsite, Phoenix, AZ, United States
    Full TimeJunior (<2 years)
  • Sentinel

    Sentinel

    a month ago

    2nd shift help desk support

    Responsibilities Sentinel Technologies is seeking a customer-focused 2nd Shift Help Desk Support Technician to provide remote technical support and issue resolution for a diverse client base. This...

    onsite, Chicago, IL, United States
    $55k – $65k/yrFull TimeJunior (<2 years)

10,000,000+ more jobs available!