Production Support Engineer

Location: Phoenix, Arizona

Organization: TSMC AZ

About TSMC

TSMC is the world's leading semiconductor foundry, pioneering advanced chip manufacturing technologies that power the future of electronics. Our cutting-edge 4-nanometer fab in Phoenix, Arizona represents our commitment to expanding US-based semiconductor production and technological innovation. Our employees must demonstrate a strong sense of reliability and enthusiasm and possess an attitude that embodies our core values – Integrity, Commitment, Innovation and Customer Trust.

Job Summary

As a Production Support Engineer, you will play a critical role in overseeing activities to support production. This position involves managing a team of technicians, handling a variety of different projects simultaneously and ensuring success of day-to-day operations at Key-In Center and MFG Training. The ideal candidate for this role must have strong technical capability and possess customer service mindset with excellent verbal and written communication. Must be data driven and possess strong project management capabilities to support production needs. The responsibilities also include collaborating with internal and external customers to coordinate and execute events such as customer visits, audits, PR events, corporate functions, or other gatherings.

Essential Functions

The Production Support Engineer will perform various duties, including, but not limited to, the following:

Team Lead & Process Management

• Direct and lead a team of technicians to carry out activities associated with Key-In Center and MFG Training team
• Duties include but are not limited to managing clean room operation and material management, auditing, training related activities, enforcing protocol, conducting fab tours, and event planning
• Assign tasks, provide guidance, and monitor the performance of team members
• Co-work with Human Resources on recruiting and retention for MFG Direct Labor
• Ensure MFG training requirements align with company and department goals
• Facilitate development of training (courses, OJT enhancement)

Production Support & Coordination

• Coordinate and manage supplier and contractor activities to support FAB needs
• Involve with yearly budget planning and inventory management
• Work with Quality group to ensure FAB consumables and furniture meet company quality standards
• Analyze production support processes and identify areas for improvement
• Perform analysis to optimize cost of consumables to stay within budget while meeting quality standards
• Administer and coordinate fab tours, internal/external FAB Audits
• Serve as the primary point of contact between the production support team and other departments

Cross-Functional Collaboration

• Lead and manage multiple cross-functional short and long-term projects with potentially overlapping deadlines
• Coordinate with production, engineering, and functional teams to address support needs
• Interact with production leaders to understand training and development needs
• Provide support, advice, and solutions to internal customer facing issues or having questions
• Able to plan, support, and execute events for the company or community engagement activities

Required Qualifications

• Applicants must be legally eligible to work in the United States
• Bachelor's degree in Industrial Engineer, Engineering Management, Operations Management, Management Science, Data Science or Analytics, Supply Chain Management or related field
• Strong understanding of operational processes and project management methodologies
• Excellent leadership, communication, and interpersonal skills
• Ability to analyze complex data and make informed decisions
• Proficiency in Excel, SQL, Power BI and Microsoft PowerPoint
• Strong organizational skills and attention to detail

Working Environment

Physical Requirements

• Ability to work in a clean room environment wearing proper clean room garments (full cleanroom suit, protective eyewear, gloves, hood, and mask)
• Must be able to work with computers extensively while remaining sedentary in an office environment throughout the shift
• Visual acuity for reading technical documents and analyzing data
• Manual dexterity for operating tools and equipment
• Must be able to perform the duties of the job with or without a reasonable accommodation

Benefits

As a valued member of the TSMC family, we place a significant focus on your health and well-being. When you are at your best—physically, mentally, and financially—our company is at its best. We offer a comprehensive and competitive benefits program that provides the resources you need to help you manage your health and achieve your goals across many areas of your life, including:

• Variety of medical, dental and vision plan offerings
• Income-protection programs for injury or illness
• 401(k)-retirement savings plan
• Competitive paid time-off programs and paid holidays

Work Location: 5088 W. Innovation Circle, Phoenix, AZ 85083

Training Location: Onsite in Phoenix, AZ

TSMC is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

We encourage all qualified individuals to apply and welcome applications from diverse backgrounds and experiences. Candidates must be able to perform the essential functions of the job with or without reasonable accommodation. If you need an accommodation as part of the application process, please contact P_LOA@tsmc.com.

TSMC Core Values

At TSMC, we invite talented individuals who share our vision and values to contribute to our continued success. Our core values are the foundation of our culture, guiding every decision and action. We seek applicants who deeply resonate with these principles and embody them in their work:

• Integrity: Tell the truth. We do not brag. We do not make commitments lightly. Once we make a commitment, we devote ourselves completely to meeting that commitment.
• Commitment: Employees are dedicated to the company, view the company’s success as their own and work diligently to make their best contributions. As commitment is mutual, the Company strives to serve the best interests of its employees.
• Innovation: Innovation is the wellspring of the Company's growth. It means more than new ideas; it means putting ideas into practice.
• Customer Trust: We strive to build deep and enduring relationships with our customers, who trust and rely on us to be part of their success over the long term.

(For more details on TSMC’s Core Values, please visit: https://www.tsmc.com/english/aboutTSMC/values)