Systems Administrator

Division / Department:

IT Technology SecOps

Reports to:

Manager of Systems Administration

Travel:

Minimal travel may be required according to business need

Job Description:

This Systems Administrator provides basic and advanced software support on corporately owned systems. This position provides setup, configuration, monitoring, and remediation of reported problems including diagnostics to investigate and resolve problems or to provide technical assistance and support.

Responsibilities:

• Create, change, and delete user accounts per request.
• Provision/rebuild end point devices for end users in addition to peripherals and productivity software.
• Maintain software licenses for end user productivity applications.
• Provide technical support to doitbest staff.
• Provide other support per request from various constituencies. Investigate and troubleshoot issues.
• Assist with training of end users on proper use of equipment and productivity software.
• Assist with providing “how-to” documentation.
• Contribute to and maintain system standards.
• Administrative responsibilities in support of the telecommunications platform.
• Maintain accountability of all support work performed through a ticketing system.
• Assist with projects as needed (i.e. Market equipment preparation, In House training, etc).
• Maintain end user access to internal and external systems.

Education and Experience

Required: Tech courses / certifications / training 1-3 yrs experience

Preferred: Associates degree and/or equivalent experience with technical troubleshooting

Skills and Abilities

• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Communication – written and oral communication skills.

Benefits available to you:

• Full insurance benefits package including Medical, Dental, & Vision with a premium free plan available
• Paid time off to foster work/life balance
• Profit sharing
• Bonus Pay opportunities
• Retirement funding opportunities
• Education reimbursement
• Health club reimbursement
• Career advancement opportunities

Please note that for this role, relocation assistance is not available. Candidates should be willing and able to work in Fort Wayne, IN without the need for relocation support. We encourage local candidates or those already planning to move to the area to apply.

About Do it Best:

At Do it Best, we take pride in being the only U.S.–based and member-owned hardware & lumber/building material buying cooperative in the home improvement industry. We have made it our philosophy to serve over 3,800 member-owned locations across the United States and in over 50 countries by offering a full menu of exceptional merchandise and services to increase our member’s market share and profitability. By reaching over $4 billion in annual sales, Do it Best is the second largest co-op in the industry. Our success stems from our mission to make the best better, and our goal to help our members grow and achieve their dreams.