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  3. Fort Wayne
  4. IT Support Manager

Onsite It Support Manager jobs in Fort Wayne, Indiana, USA

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  • Sun
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      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
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      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

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      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

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IT Support Manager Jobs in Fort Wayne — On-Site Opportunities Await

Fort Wayne's growing business sector is driving demand for skilled professionals, making IT support manager jobs in Fort Wayne increasingly sought after. Companies across the city are currently hiring for 204 on-site technical leadership positions, reflecting the strong local need for experienced technology managers. This role offers professionals a chance to make a tangible impact within a thriving Midwest tech community.

Successful candidates typically bring strong troubleshooting abilities, deep knowledge of network systems, and hands-on experience managing helpdesk teams. Employers looking to hire an IT support manager often prioritize candidates skilled in ITIL frameworks, vendor coordination, and staff training, alongside excellent communication and leadership qualities. Familiarity with cloud platforms, cybersecurity best practices, and hardware lifecycle management further strengthens a candidate's profile in this competitive field.

On-site work remains the standard for this role in Fort Wayne, since hands-on hardware maintenance and direct staff supervision require a physical presence at company facilities. Local employers, from manufacturing firms to healthcare providers, continue to post IT support manager vacancies as digital infrastructure needs expand across the region. This steady demand makes Fort Wayne an appealing market for professionals seeking stable, on-site technology leadership careers.

If you're ready to take the next step in your technology career, explore the latest IT support manager openings available through Global Work AI. Whether you're an experienced leader or looking to grow into management, this is the perfect time to connect with employers eager to fill these in-demand positions.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for an it support manager in Fort Wayne?

    In Fort Wayne, compensation for an it support manager typically sits in the mid-$80,000s to low-$110,000s, with pay influenced by company size, industry, and scope of responsibility. Employers in Indiana often adjust offers for hands-on leadership, after-hours coverage, and service quality expectations. Total earnings can rise with bonuses, overtime eligibility, or a broader remit across multiple sites. Reviewing current listings in the Fort Wayne market can help you compare base pay against similar IT leadership roles and gauge whether a role is competitive.
  • What skills and qualifications are required for an it support manager job?

    Strong technical troubleshooting sits alongside people management in most Fort Wayne openings. Employers usually want experience with Windows and Microsoft 365 environments, basic networking, endpoint support, and service desk oversight. A bachelor’s degree in information technology or a related field is often preferred, though equivalent experience can matter more. Certifications such as CompTIA A+, Network+, ITIL, or Microsoft credentials can strengthen an application. Since this is an on-site role in the USA, communication, prioritization, and vendor coordination are also important. Checking comparable postings can clarify which credentials local hiring teams value most.
  • What does an it support manager do on a daily basis in an on-site role?

    Most days involve keeping the support function steady while solving issues that affect business users. In an on-site Fort Wayne setting, that often means assigning tickets, coaching technicians, walking the floor for urgent problems, coordinating hardware replacements, and reviewing system alerts. The role may also include user onboarding, asset tracking, and working with other departments to prevent repeat incidents. Because the team is in the same building, fast response and clear communication matter. Watching how similar companies describe the role can reveal whether the position leans more toward hands-on support or team leadership.
  • What experience do employers in Fort Wayne look for when hiring an it support manager?

    Hiring managers in Fort Wayne usually look for several years of IT support experience, plus evidence that you have led people, improved processes, or handled escalations. Mid-sized Indiana employers often prefer candidates who have supervised service desk staff, managed priorities across multiple users, and supported office hardware, networks, and collaboration tools. Exposure to business continuity, onboarding, and documentation is a plus. Familiarity with local manufacturing, healthcare, or distribution environments can also help, since those sectors often rely on dependable desktop and network support. Comparing nearby openings can show how much leadership experience is expected versus pure technical depth.
  • How is the hiring process for an it support manager position usually structured?

    The process commonly starts with a recruiter screen, followed by a conversation with the hiring manager and one or two technical or leadership interviews. For an on-site Fort Wayne role, employers may ask how you handle outages, assign tickets, and support staff across shifts or departments. Some companies include a practical scenario, a tour of the workspace, or a meeting with operations leaders. Reference checks are common before an offer is made. Because expectations vary by organization, it helps to review current listings and compare whether the process leans more toward technical evaluation or team-fit assessment.
  • What career growth opportunities can an it support manager expect in a mid-sized company?

    Mid-sized organizations often give an it support manager room to grow beyond daily service desk oversight. In Fort Wayne, that can lead to roles such as IT operations manager, infrastructure manager, desktop engineering lead, or broader technology leadership positions. Some professionals move into service management, vendor oversight, or project coordination before stepping into director-level work. Growth usually depends on how well you improve uptime, develop staff, and streamline support workflows. Tracking which responsibilities are expanding in current postings can help you see whether a company offers a clear path into larger leadership responsibilities.
  • What systems, ticketing tools, and infrastructure should an it support manager be familiar with?

    Employers in Fort Wayne commonly expect familiarity with service platforms such as ServiceNow, Jira Service Management, Zendesk, or Freshservice, along with reporting and workflow tracking. On the infrastructure side, knowledge of Windows Server, Active Directory, Microsoft 365, endpoint management, VPNs, printers, and basic network equipment is often important. Many teams also value exposure to cloud collaboration tools, backup systems, and asset-management software. In an on-site USA role, understanding how these tools connect across users, devices, and offices helps you manage support efficiently. Looking at current job ads can show which systems appear most often for this job title.

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204 jobs found

  • Resultant

    Resultant

    Today

    Technical support specialist (onsite in fort wayne, in)

    Company Description We are a passionate team of 300+ engineers, mathematicians, data analysts, project managers, and business consultants. But more importantly, we are active listeners, deep...

    onsite, Fort Wayne, IN, United States
    Full TimeJunior (<2 years)
  • Pinnacle Partners

    Pinnacle Partners

    a day ago

    Systems engineer

    Job Description About the Role We are seeking an experienced Systems Engineer to serve as a technical leader and go-to resource for our client's IT infrastructure team. This role will play a critical...

    onsite, Fort Wayne, IN, United States
    $80k – $100k/yrFull TimeLead / Manager
  • Pinnacle Partners

    Pinnacle Partners

    a day ago

    Infrastructure supervisor

    Job Description About the Role We are seeking a skilled Infrastructure Supervisor to serve as a hands-on leader and key technical resource to our client's IT team. This role will play a critical part...

    onsite, Fort Wayne, IN, United States
    Full TimeLead / Manager
  • Michaels Stores

    Michaels Stores

    2 days ago

    Store environment team member

    Store - FORT WAYNE-MAYSVILLE RD, IN Maintain a high standard of overall look and feel of the store which includes maintaining store cleanliness and recovery standards to deliver our Brand Promises....

    onsite, Fort Wayne, IN, United States
    Part TimeJunior (<2 years)
  • Crowe

    Crowe

    2 days ago

    Office associate

    Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an...

    onsite, Fort Wayne, IN, United States
    $37k – $69k/yrPart TimeJunior (<2 years)
  • American Electric Power

    American Electric Power

    2 days ago

    Customer operations supervisor

    Job Posting End Date 11-07-2026 Please note the job posting will close on the day before the posting end date. Job Summary Supervise a team of Customer Operations Associates in their day-to-day...

    onsite, Fort Wayne, IN, United States
    $99k – $129k/yrFull TimeLead / Manager
  • Circle K

    Circle K

    2 days ago

    Lead team member

    Lead Team Member Store 2747553: 5823 Coldwater Road, Fort Wayne, Indiana 46825 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Full time ESSENTIAL DUTIES: The position...

    onsite, Fort Wayne, IN, United States
    $33k – $34k/yrFull TimeLead / Manager
  • Five Below

    Five Below

    3 days ago

    Customer experience manager

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go &amp; Have Fun in an amazing experience, filled with unlimited...

    onsite, Fort Wayne, IN, United States
    $30k/yrFull TimeJunior (<2 years)
  • Family Dollar

    Family Dollar

    5 days ago

    Customer service associate i

    We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

    onsite, Fort Wayne, IN, United States
    Part TimeJunior (<2 years)
  • IU Health

    IU Health

    6 days ago

    Engineer-information services ii

    Engineer - Information Services II Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking...

    onsite, Fort Wayne, IN, United States
    Full TimeMiddle (2-4 years)
  • Domino's

    Domino's

    6 days ago

    Customer service rep(02639) - 1020 e tillman rd

    Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush...

    onsite, Fort Wayne, IN, United States
    Full TimeJunior (<2 years)
  • ProFed Federal Credit Union

    ProFed Federal Credit Union

    8 days ago

    Contact center manager

    POSITION SUMMARY Primarily responsible for assisting in the effective supervision, team training, and guidance of Contact Center operations, including all Call Center and VTM staff, member services,...

    onsite, Fort Wayne, IN, United States
    Full TimeJunior (<2 years)
  • Penney OpCo LLC

    Penney OpCo LLC

    9 days ago

    Assistant store manager - glenbrook square mall

    Overview As an Assistant Store Manager, you will support the Store Manager to build a team that delivers results through providing an amazing customer experience. You also share the responsibility to...

    onsite, Fort Wayne, IN, United States
    $30k – $40k/yrFull TimeJunior (<2 years)
  • Superior Essex

    Superior Essex

    9 days ago

    Customer service representative

    Essex Solutions, a division of Superior Essex, strives to push the boundaries of what is possible by creating magnet wire solutions that enable our customers’ innovations and exceed expectations. We...

    onsite, Fort Wayne, IN, United States
    Full TimeJunior (<2 years)
  • Google

    Google

    9 days ago

    Data center technician, gso

    MINIMUM QUALIFICATIONS: Experience with performing component-level repairs and troubleshooting on technical equipment. Experience diagnosing and troubleshooting one of the following: operating...

    onsite, Fort Wayne, IN, United States
    $86k/yrFull TimeJunior (<2 years)
  • APTURA Group

    APTURA Group

    9 days ago

    Project manager-commercial sales

    Job Summary This position is responsible for assisting outside sales and aiding customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders,...

    onsite, Fort Wayne, IN, United States
    Full TimeJunior (<2 years)
  • Grainger Businesses

    Grainger Businesses

    9 days ago

    On-site service representative (full time)

    Work Location Type: Onsite Req Number 336101 About Grainger: W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the...

    onsite, Fort Wayne, IN, United States
    $40k – $52k/yrFull TimeMiddle (2-4 years)
  • The Fresh Market Inc

    The Fresh Market Inc

    11 days ago

    Grocery team member

    The Fresh Market & You: Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission. Our added...

    onsite, Fort Wayne, IN, United States
    Part TimeJunior (<2 years)
  • Barry's

    Barry's

    13 days ago

    Assistant general manager

    The Assistant General Manager (AGM) is the studio leader accountable for the crucial intersection of client experience, and community building. In supporting the General Manager (GM) the AGM is...

    onsite, Fort Wayne, IN, United States
    Full TimeJunior (<2 years)
  • CSL

    CSL

    13 days ago

    Customer service - donor support technician

    Bilingual candidates are strongly preferred. Work Schedule Available to work 6 to 8-hour shifts between 5:00 AM and 9:00 PM. Availability required Monday through Friday and every other weekend....

    onsite, Fort Wayne, IN, United States
    Part TimeJunior (<2 years)
  • American Red Cross

    American Red Cross

    14 days ago

    Technical support analyst ii

    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...

    onsite, Fort Wayne, IN, United States
    $48k – $54k/yrFull TimeJunior (<2 years)
  • AID of Indiana

    AID of Indiana

    15 days ago

    Program manager

    Job Details: Job Location: Fort Wayne Office - Fort Wayne, IN Position Type: Full Time Salary Range: $63312.00 - $63312.00 Salary/year Travel Percentage: Up to 50% Job Category: Health Care Reports...

    onsite, Fort Wayne, IN, United States
    $63k/yrFull TimeJunior (<2 years)
  • The Buckle, Inc.

    The Buckle, Inc.

    16 days ago

    Seasonal store support teammate (part-time)

    Summary The Store Support Teammate is responsible for fulfilling our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, this position...

    onsite, Fort Wayne, IN, United States
    Part TimeJunior (<2 years)
  • Valvoline Inc

    Valvoline Inc

    16 days ago

    Store manager

    ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers—who have...

    onsite, Fort Wayne, IN, United States
    $54k/yrFull TimeJunior (<2 years)
  • Valvoline Inc

    Valvoline Inc

    16 days ago

    Assistant manager

    JOB LOCATION: 6433 E State Blvd, FORT WAYNE IN 46815 ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students,...

    onsite, Fort Wayne, IN, United States
    $40k/yrFull TimeJunior (<2 years)
  • Google

    Google

    17 days ago

    Data center technician

    MINIMUM QUALIFICATIONS: Experience with performing component-level repairs and troubleshooting on technical equipment. Experience diagnosing and troubleshooting one of the following: operating...

    onsite, Fort Wayne, IN, United States
    $86k/yrFull TimeJunior (<2 years)
  • Von Maur/Dry Goods

    Von Maur/Dry Goods

    18 days ago

    Dry goods assistant store manager

    As an Assistant Store Manager, you support the store manager in motivating associates to help customers create their own personal style and assisting with all operations. You provide one-of-a-kind...

    onsite, Fort Wayne, IN, United States
    Full TimeNo Skills
  • Sherwin-Williams

    Sherwin-Williams

    19 days ago

    Customer service specialist

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...

    onsite, Fort Wayne, IN, United States
    $32k/yrFull TimeEntry with Degree
  • Spencer Gifts

    Spencer Gifts

    19 days ago

    Assistant store manager - spirit

    Hourly rate ranges from $16.75 - $17.25 per hour and is dependent upon qualifications and experience. Benefits include: Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program....

    onsite, Fort Wayne, IN, United States
    $34k/yrPart TimeJunior (<2 years)
  • The TJX Companies, Inc.

    The TJX Companies, Inc.

    21 days ago

    Retail customer experience coordinator/supervisor part time

    At TJX Companies Every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...

    onsite, Fort Wayne, IN, United States
    $29k – $30k/yrPart TimeJunior (<2 years)
  • CSL

    CSL

    21 days ago

    Customer service - donor support technician (bilingual – english/spanish)

    Bilingual candidates are strongly preferred. Work Schedule Available to work 6 to 8-hour shifts between 5:00 AM and 9:00 PM. Availability required Monday through Friday and every other weekend....

    onsite, Fort Wayne, IN, United States
    Part TimeJunior (<2 years)
  • WaterFurnace International

    WaterFurnace International

    22 days ago

    Customer service manager

    Customer Service Manager Headquartered in Fort Wayne, IN, WaterFurnace designs and manufactures ultra-efficient, renewable-energy comfort products that provide heating, cooling and potable hot water...

    onsite, Fort Wayne, IN, United States
    Full TimeJunior (<2 years)
  • Advance Auto Parts

    Advance Auto Parts

    23 days ago

    Salesperson

    Job Description What is a Salesperson? Entry level sales position capable of supporting the DIY business and achieve our sales and service objectives. The role has good knowledge of store systems,...

    onsite, Fort Wayne, IN, United States
    Part TimeJunior (<2 years)
  • South Bend

    South Bend

    23 days ago

    Catholic community foundation - foundation services manager

    Foundation Services Manager Reports to: Chief Executive Officer Status: Full-time, exempt* Location: 334 E. Berry St., Fort Wayne, IN 46802 Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m., with...

    onsite, Fort Wayne, IN, United States
    Full TimeMiddle (2-4 years)
  • Rogers Enterprises

    Rogers Enterprises

    23 days ago

    Sales associate

    We pride ourselves on the strength of our people, our outstanding roster of store locations and the quality and value of our merchandise. Rogers Enterprises Inc. is a growing fine jewelry chain with...

    onsite, Fort Wayne, IN, United States
    Full TimeJunior (<2 years)
  • Spencer Gifts

    Spencer Gifts

    a month ago

    Assistant store manager - spencer's

    Hourly rate ranges from $14.75 - $15.00 per hour and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay,...

    onsite, Fort Wayne, IN, United States
    $30k – $30k/yrFull TimeJunior (<2 years)
  • Von Maur/Dry Goods

    Von Maur/Dry Goods

    a month ago

    Seasonal dry goods sales support

    As Sales Support, you represent Dry Goods and add to the one-of-a-kind service experience by offering additional services and put the finishing touch on the sale. WHAT YOU’LL DO: Own the customer...

    onsite, Fort Wayne, IN, United States
    Part TimeJunior (<2 years)
  • O'Reilly Auto Parts

    O'Reilly Auto Parts

    a month ago

    Assistant store manager

    The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s...

    onsite, Fort Wayne, IN, United States
    Full TimeJunior (<2 years)
  • Google

    Google

    a month ago

    Data center facilities technician ii, controls

    MINIMUM QUALIFICATIONS: Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience. 5 years of experience in...

    onsite, Fort Wayne, IN, United States
    $105k – $145k/yrFull TimeSenior (5+ years)
  • Community Choice Financial Family of Brands

    Community Choice Financial Family of Brands

    a month ago

    Customer service representative

    Your Opportunity Customer Service Representative CheckSmart Fort Wayne, IN As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they...

    onsite, Fort Wayne, IN, United States
    $30k/yrFull TimeJunior (<2 years)

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