Supervisor of Nursing

The University of Alabama at Birmingham

This position acts as a bridge between patients, families, and surgeons, ensuring effective communication and continuity of care. Key responsibilities include scheduling GI surgeries, endoscopic procedures, and follow-up visits, participating in multidisciplinary rounds, coordinating patient care across disciplines, and providing leadership and supervision to five Registered Nurses (RNs).

General Responsibilities

• To direct and implement the daily functions for assigned outpatient clinical areas.
• To provide and manage quality patient care as well as quality service to providers.
• To implement RN specific duties for specific patient populations.
• To utilize critical thinking skills in evaluation of care, patient teaching and the triage of patients.
• To display good rapport and professionalism with all internal and external customers.
• Under the general direction of leadership, to support and execute all clinic functions; adhere to all applicable state, federal and local laws pertaining to an ambulatory care center; and monitor standards as established by UAB Medicine to meet all applicable accreditation guidelines.

Key Duties & Responsibilities

• Evaluates and improves clinic flow.
• Serves as the supervisor and point of contact for designated clinic; performs clinic nurse and administrative duties as needed.
• Oversees the day-to-day clinic operations of all designated clinics or areas according to established policies and procedures.
• Addresses problems and implements solutions.
• Collaborates with and provides administrative support to leadership as needed.
• Plans and revises daily staff assignments as needed and schedules lunch and break times appropriately.
• Evaluates space and approves special physician clinics when needed.
• Schedules monthly staff or other department meetings per schedule or as requested.
• Participates in monthly staff meetings.
• Works with human resources and leadership to handle any employee related issues in a timely manner.
• Updates time and attendance weekly.
• Makes all necessary adjustments to employees’ Kronos punches.
• Monitors and records all tardies, absences, late from lunches and unapproved overtime.
• Reviews and approves all requests for time off.
• Ensures that all violations of the attendance policy are promptly reported to leadership.
• Ensures staff is cross-trained and/or oriented appropriately.
• Performs annual competencies on direct reports, including but not limited to, code 10 module, age-specific competencies and domestic violence competencies.
• Monitors and schedules appropriate training/screenings (i.e. annual safety).
• Ensures policies and procedures are followed and regulatory standards are met.
• Coaches staff to improve performance by supporting training programs, monitors unit/staff reports, administers disciplinary action where appropriate and conducts appropriate follow-up with employee.
• In collaboration with leadership, completes annual performance evaluations, interviews, hires, terminates and trains subordinate personnel in a timely manner and according to department/unit objectives.
• Participates in CQI.
• Gathers and reports CQI data and monthly medical record audits to clinic leadership and appropriate personnel.
• Completes housekeeping reports and hazard surveillance form monthly.
• Interacts with staff, leadership and physicians to identify and improve clinical operations issues.
• Ensures educational activities of clinic are conducted through: fulfillment of responsibilities of appointment to committees, teams, etc.
• Maintains accountability for safe environment for patients and others.
• Ensures compliance with policies and procedures regarding departmental operations including all regulatory agencies.
• Orders routine and special clinic supplies.
• Maintains supply par levels for each clinic.
• Ensures procedure and exam rooms are stocked appropriately.
• Ensures equipment is maintained and working properly.
• May monitor protocols, daily cash and TES edit reports, dashboard indicators (co-payment, abandon rates) and daily deposit log.
• Assists in the process for annual budgets within responsibility area.
• Reviews budget with leadership.
• Monitors compliance with budget on a regular basis to forecast future problems.
• Maintains open communication with employees regarding budget status on a monthly basis.
• Performs other duties as assigned.

Knowledge/Skills/Abilities

• Ability to enter 4,000 keystrokes per hour.
• Basic knowledge of pc applications, software, and database management.
• Must be self-directed/self-motivated.
• Must have good communication and interpersonal skills.
• Must be able to perform a variety of duties often changing from one task to another of a different nature, without loss of efficiency or composure.
• Must be able to accept responsibility for the direction, control, and planning of one’s own work.
• Must be able to work independently.
• Must be able to recognize the rights and responsibilities of patient confidentiality.
• Must be able to convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief.
• Must be able to relate to others in a manner that creates a sense of teamwork and cooperation.
• Must be able to communicate effectively with people from every socioeconomic, cultural and educational background.
• Must be able to exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment.
• Must be able to perform effectively when confronted with emergency, critical, unusual, or dangerous situations.
• Must be able to demonstrate the quality work ethic of doing the right thing the right way.
• Must be able to maintain a customer focus and strive to satisfy the customer's perceived needs.

Preferred

Bachelor preferred and at least 18 months of related experience.

Salary

Compensation is based on relevant qualifications and experience.