State applications administrator

Position Number: 22175865 County: Pulaski Posting End Date: [[postingEndDate]] Anticipated Starting Salary: $107,031

The State Applications Administrator is responsible for leading enterprise wide business process automation, modernizing customer experience operations, and implementing advanced AI solutions across DFA. The position directs strategy, identifies automation opportunities, and integrates emerging technologies to improve efficiency, reduce manual workloads, and elevate service delivery. It serves as a key architect of DFA's technology future, ensuring alignment between digital innovation and organizational goals.

Preferred Qualifications:

Preferred applicants will have an educational background in project management or related, specializing in process automation and AI.

Position Information

Job Series: Information Technology – Application Support Classification: State Applications Administrator Class Code: IAS07C Pay Grade: IST11 Salary Range: $107,031 – $174,628

Job Summary

The State Applications Administrator is responsible for the installation, configuration, maintenance, and overall management of software applications within an organization. This role ensures that applications run smoothly, meet business requirements, and comply with security and operational standards. The State Applications Administrator troubleshoots technical issues, oversees system upgrades, and collaborates with a variety of assorted personnel in an attempt to implement improvements that enhance system performance and user experience.

Primary Responsibilities

• Install, configure, and maintain enterprise software applications.
• Monitor application performance and availability, ensuring optimal functionality.
• Troubleshoot and resolve technical issues related to applications in a timely manner.
• Plan and oversee software updates, patches, and system upgrades.
• Maintain user access controls and application security protocols.
• Collaborate with agencies to ensure applications align with business objectives.
• Create and maintain detailed technical documentation and system logs.
• Provide training and support to end-users, addressing application-related inquiries.
• Coordinate with vendors and information technology teams for application support and integration projects.
• Ensure compliance with organizational policies, industry standards, and data protection regulations.

Knowledge and Skills

• Excellent analytical and troubleshooting skills.
• Strong organizational and documentation abilities.
• Effective communication skills for working with technical and non-technical teams.
• Attention to detail and a proactive mindset.
• Ability to manage multiple tasks and adapt to changing priorities.

Minimum Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Computer System Engineering, or a related field.
• Minimum of 12 years of experience in application administration, information technology support, or a related role.
• Hands-on experience with enterprise applications such as Enterprise Resource Planning, Customer Relationship Management platforms, or database systems.
• Proficiency in managing cloud-based applications and platforms (e.g., AWS, Azure).
• Strong knowledge of system administration tools and technologies, such as monitoring software or automation tools.
• Relevant certifications, such as Microsoft Certified: Azure Administrator Associate, Information Technology Infrastructure Library Foundation, or other platform-specific certifications, are highly desirable.
• Familiarity with information technology security standards and data management practices.

Licensure/Certifications

N/A

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.

Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.