Sr business support manager

Responsible for managing professional associates and coordinating and managing the day-to-day running of the Property Projects Team. This may cover activities such as property projects, programs, systems development and support. Your decisions will generally be guided by policies, resources, and business plans, and you may receive moderate guidance from a manager. Incumbents may also be responsible for budgeting, forecasting, and monitoring project costs and may also be involved in strategic business planning and change management initiatives. Incumbents will be responsible for the governance and delivery of Property projects with a critical focus on achieving project schedules and department budget execution. Liaising with the other business areas such as Design, Branding, Leasing, FM operations will be an integral part of the role. Guided by department policies, resource requirements, budgets and the business, the incumbent is responsible for the oversight and strategic management of business operations, projects, and training. In conjunction with Division Management the incumbent brings all deliverables to implementation in an agreed schedule. The incumbent oversees all Business Unit Manager duties for the business as well as manage aspects of the HR function and space planning to support the department.

Primary responsibilities include

• The development and execution of business support strategy that is aligned with the organization’s goals and objectives and collaboration with stakeholders to define and prioritize business support initiatives.
• Leads and manages a team of project professionals, providing guidance, coaching, and performance feedback.
• Assigns tasks, monitors progress, and ensures the timely completion of deliverables.
• Stakeholder engagement and process improvement.
• The smooth and efficient delivery of business support services to internal stakeholders and the monitoring of service levels, analyzing of metrics and implementation of measures to enhance service quality and efficiency.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Diploma or equivalent combination of education, training, and progressive professional experience
• Minimum 4+ years of experience supporting infrastructure, facilities, property, or real estate operations, including exposure to procurement, risk management, and/or project management
• Demonstrated experience coordinating day‑to‑day business operations, managing multiple workstreams, and delivering initiatives on schedule
• Experience working cross‑functionally with internal stakeholders such as operations, finance, HR, legal, and compliance
• Strong understanding of policy‑driven environments, budgeting principles, cost tracking, and vendor or contract oversight
• Effective communication, organization, and stakeholder management skills within a matrixed or corporate environment

Hours & Work Schedule

• Monday–Friday with occasional evenings/weekends as needed
• Travel: 25–50%, including occasional overnights.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.