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  4. Onsite It Support Manager jobs in Rhode Island, USA

Onsite It Support Manager jobs in Rhode Island, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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IT Support Manager Jobs in Rhode Island — On-Site Role with Growing Impact

Rhode Island's technology sector continues to expand, creating steady demand for experienced professionals who can lead help desk teams and manage enterprise systems. Employers across the state are actively hiring for IT support manager on-site jobs, with 232 open positions available right now. This on-site opportunity offers a chance to shape technology operations within a collaborative, hands-on environment.

Successful candidates typically bring strong troubleshooting abilities, leadership experience, and a solid understanding of network infrastructure, ticketing systems, and cybersecurity best practices. Employers look for professionals who can mentor technicians, manage vendor relationships, and communicate clearly with non-technical staff. Familiarity with cloud platforms, ITIL frameworks, and hardware lifecycle management further strengthens a candidate's profile for these IT support manager positions.

On-site work remains the standard for this role in Rhode Island, where hands-on infrastructure management and direct staff supervision are essential to daily operations. Local businesses, healthcare systems, and educational institutions continue to invest in reliable technology support, fueling consistent hiring activity. This regional demand makes it an excellent time to explore IT support manager vacancies throughout the state.

If you're ready to take the next step in your IT career, now is the perfect time to act. Global Work AI connects skilled professionals with employers eager to hire an IT support manager who can drive efficiency and innovation. Explore current listings and find the opportunity that matches your expertise.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for an it support manager in Rhode Island?

    In Rhode Island, pay for an IT Support Manager often falls in the mid-five-figure to low-six-figure range, with many employers offering roughly $85,000 to $115,000 a year depending on team size, industry, and experience. Larger organizations in Providence-area markets may pay more, especially when the role covers after-hours support or multiple sites. Benefits, bonus plans, and overtime eligibility can also affect total compensation. Checking current Rhode Island listings alongside nearby IT leadership roles can give a clearer picture of today’s market.
  • What skills and qualifications are required for an it support manager?

    Employers usually look for a blend of hands-on technical ability and people management. A bachelor’s degree in information technology, computer science, or a related field is common, though strong experience can sometimes substitute. Most employers expect several years in desktop support, service desk, or systems administration, plus familiarity with coaching staff, prioritizing incidents, and communicating with non-technical users. Certifications such as CompTIA, ITIL, Microsoft, or Cisco can strengthen a profile. Reviewing comparable Rhode Island openings helps identify which credentials are most valued.
  • What are the main responsibilities of an it support manager in an on-site role?

    An on-site IT Support Manager typically oversees day-to-day help desk operations, ensures employees receive fast in-person assistance, and keeps local hardware and connectivity issues under control. The role often includes assigning tickets, monitoring response times, coordinating with network or infrastructure teams, and maintaining service standards across the office. Because the work is site-based, face-to-face support, equipment swaps, and urgent troubleshooting are common. In Rhode Island employers may also expect coordination with facilities or security teams, so comparing local job posts can show how broad the scope is.
  • What technical systems, tools, and ticketing platforms should an it support manager know?

    Most hiring teams want familiarity with common service desk tools such as ServiceNow, Jira Service Management, Zendesk, or Freshservice, since these platforms help track requests and SLAs. Experience with Microsoft 365, Active Directory, Windows and macOS endpoints, remote support utilities, and basic network troubleshooting is also useful. In many Rhode Island workplaces, knowledge of asset management and mobile device platforms can be a plus. Strong reporting skills in Excel or BI tools often matter too, especially when reviewing trends and staffing needs against current listings.
  • What does the hiring process look like for an it support manager role in Rhode Island?

    The process usually starts with an application review, followed by a recruiter screen to confirm background, leadership experience, and salary expectations. Many Rhode Island employers then use one or two interviews with the IT director, operations leader, or team members, and may include scenario questions about outages, prioritization, or staff coaching. Some companies add a technical assessment or ask for examples of service metrics. Final steps can involve reference checks and an offer discussion, so comparing timelines across local roles can be helpful.
  • What career growth opportunities are available for an it support manager?

    This role can lead to broader IT leadership if you build experience in service operations, budgeting, and cross-functional planning. Common next steps include IT Operations Manager, Service Desk Manager, Infrastructure Manager, or Director of IT Support, especially in larger Rhode Island organizations. Some professionals also move toward systems administration, cybersecurity operations, or enterprise service management. Strong results in uptime, customer satisfaction, and team development make the path clearer, so it helps to compare advancement patterns in related Rhode Island postings and nearby regional roles.
  • What work conditions should I expect in an on-site it support manager role?

    Expect a workplace that is hands-on and fast moving, with regular time spent at desks, conference rooms, and equipment locations rather than working fully from home. On-site IT Support Managers in Rhode Island often handle walk-up requests, hardware setups, printer issues, and urgent user problems during business hours, with occasional early starts or after-hours coverage for maintenance windows. The environment can be collaborative but interruption-heavy, so prioritizing calmly is important. Reviewing nearby employer descriptions can help set expectations for pace, schedule, and office culture.

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232 jobs found

  • CVS Health

    CVS Health

    5 days ago

    Manager, drive thru colleague experience

    onsite, Woonsocket, RI, United States
    $66k – $146k/yrFull TimeSenior (5+ years)
  • P

    Portsmouth School Department

    5 days ago

    Substitute - information technology department

    onsite, Portsmouth, RI, United States
    Part TimeJunior (<2 years)
  • Five Below

    Five Below

    8 days ago

    Full time support lead - 410 warwick ri

    onsite, Warwick, RI, United States
    $34k/yrFull TimeLead / Manager
  • Five Below

    Five Below

    9 days ago

    Part time support lead - 8284 providence place

    onsite, Providence, RI, United States
    $33k/yrPart TimeLead / Manager
  • Fidelity Investments

    Fidelity Investments

    10 days ago

    Client service manager ii - clearing client management - wealth client experience

    onsite, Jersey City, NJ, United States
    $66k – $125k/yrFull TimeSenior (5+ years)
  • NEUROTECH U S A

    NEUROTECH U S A

    12 days ago

    System administrator

    onsite, Cumberland, RI, United States
    Full TimeSenior (5+ years)
  • Edesia Nutrition

    Edesia Nutrition

    12 days ago

    Help desk technician-level 2

    onsite, North Kingstown, RI, United States
    Full TimeSenior (5+ years)
  • Community College of Rhode Island

    Community College of Rhode Island

    13 days ago

    It support

    onsite, Warwick, RI, United States
    Full TimeJunior (<2 years)
  • RJW Enterprises Inc

    RJW Enterprises Inc

    13 days ago

    Afternoon/night manager

    onsite, Pawtucket, RI, United States
    Full TimeJunior (<2 years)
  • COTTAGE ST DONUTS INC

    COTTAGE ST DONUTS INC

    13 days ago

    Afternoon/night manager

    onsite, Pawtucket, RI, United States
    Full TimeJunior (<2 years)
  • Arcfield

    Arcfield

    14 days ago

    Help desk

    onsite, Middletown, RI, United States
    $41k – $70k/yrFull TimeMiddle (2-4 years)
  • Penney OpCo LLC

    Penney OpCo LLC

    14 days ago

    Supervisor - providence place

    onsite, Providence, RI, United States
    $34k – $46k/yrPart TimeJunior (<2 years)
  • Regent

    Regent

    14 days ago

    It systems administrator

    onsite, North Kingstown, RI, United States
    Full TimeJunior (<2 years)
  • Citizens

    Citizens

    15 days ago

    Sr business support manager

    onsite, Johnston, RI, United States
    Full TimeSenior (5+ years)
  • Vatn Systems

    Vatn Systems

    15 days ago

    It support specialist

    onsite, Bristol, RI, United States
    Full TimeJunior (<2 years)
  • Navigant Credit Union

    Navigant Credit Union

    15 days ago

    Assistant branch manager

    onsite, East Greenwich, RI, United States
    Full TimeLead / Manager
  • REGENT

    REGENT

    16 days ago

    It systems administrator

    onsite, North Kingstown, RI, United States
    Full TimeJunior (<2 years)
  • Hasbro

    Hasbro

    19 days ago

    Workplace technology support engineer - executive support

    onsite, Boston, MA, United States
    $91k – $137k/yrFull TimeMiddle (2-4 years)
  • Teknor Apex Company

    Teknor Apex Company

    22 days ago

    It support technician i

    onsite, Pawtucket, RI, United States
    Full TimeJunior (<2 years)
  • Citizens Bank

    Citizens Bank

    a month ago

    Business support manager ii

    onsite, Johnston, RI, United States
    Full TimeLead / Manager

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