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  3. IT Support Manager

Onsite It Support Manager jobs in Rhode Island, USA

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      Sarah Jenkins

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      Alex Chen

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      Marta W.

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      Daria (HR)

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      James Miller

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IT Support Manager Jobs in Rhode Island — On-Site Role with Growing Impact

Rhode Island's technology sector continues to expand, creating steady demand for experienced professionals who can lead help desk teams and manage enterprise systems. Employers across the state are actively hiring for IT support manager on-site jobs, with 196 open positions available right now. This on-site opportunity offers a chance to shape technology operations within a collaborative, hands-on environment.

Successful candidates typically bring strong troubleshooting abilities, leadership experience, and a solid understanding of network infrastructure, ticketing systems, and cybersecurity best practices. Employers look for professionals who can mentor technicians, manage vendor relationships, and communicate clearly with non-technical staff. Familiarity with cloud platforms, ITIL frameworks, and hardware lifecycle management further strengthens a candidate's profile for these IT support manager positions.

On-site work remains the standard for this role in Rhode Island, where hands-on infrastructure management and direct staff supervision are essential to daily operations. Local businesses, healthcare systems, and educational institutions continue to invest in reliable technology support, fueling consistent hiring activity. This regional demand makes it an excellent time to explore IT support manager vacancies throughout the state.

If you're ready to take the next step in your IT career, now is the perfect time to act. Global Work AI connects skilled professionals with employers eager to hire an IT support manager who can drive efficiency and innovation. Explore current listings and find the opportunity that matches your expertise.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for an it support manager in Rhode Island?

    In Rhode Island, pay for an IT Support Manager often falls in the mid-five-figure to low-six-figure range, with many employers offering roughly $85,000 to $115,000 a year depending on team size, industry, and experience. Larger organizations in Providence-area markets may pay more, especially when the role covers after-hours support or multiple sites. Benefits, bonus plans, and overtime eligibility can also affect total compensation. Checking current Rhode Island listings alongside nearby IT leadership roles can give a clearer picture of today’s market.
  • What skills and qualifications are required for an it support manager?

    Employers usually look for a blend of hands-on technical ability and people management. A bachelor’s degree in information technology, computer science, or a related field is common, though strong experience can sometimes substitute. Most employers expect several years in desktop support, service desk, or systems administration, plus familiarity with coaching staff, prioritizing incidents, and communicating with non-technical users. Certifications such as CompTIA, ITIL, Microsoft, or Cisco can strengthen a profile. Reviewing comparable Rhode Island openings helps identify which credentials are most valued.
  • What are the main responsibilities of an it support manager in an on-site role?

    An on-site IT Support Manager typically oversees day-to-day help desk operations, ensures employees receive fast in-person assistance, and keeps local hardware and connectivity issues under control. The role often includes assigning tickets, monitoring response times, coordinating with network or infrastructure teams, and maintaining service standards across the office. Because the work is site-based, face-to-face support, equipment swaps, and urgent troubleshooting are common. In Rhode Island employers may also expect coordination with facilities or security teams, so comparing local job posts can show how broad the scope is.
  • What technical systems, tools, and ticketing platforms should an it support manager know?

    Most hiring teams want familiarity with common service desk tools such as ServiceNow, Jira Service Management, Zendesk, or Freshservice, since these platforms help track requests and SLAs. Experience with Microsoft 365, Active Directory, Windows and macOS endpoints, remote support utilities, and basic network troubleshooting is also useful. In many Rhode Island workplaces, knowledge of asset management and mobile device platforms can be a plus. Strong reporting skills in Excel or BI tools often matter too, especially when reviewing trends and staffing needs against current listings.
  • What does the hiring process look like for an it support manager role in Rhode Island?

    The process usually starts with an application review, followed by a recruiter screen to confirm background, leadership experience, and salary expectations. Many Rhode Island employers then use one or two interviews with the IT director, operations leader, or team members, and may include scenario questions about outages, prioritization, or staff coaching. Some companies add a technical assessment or ask for examples of service metrics. Final steps can involve reference checks and an offer discussion, so comparing timelines across local roles can be helpful.
  • What career growth opportunities are available for an it support manager?

    This role can lead to broader IT leadership if you build experience in service operations, budgeting, and cross-functional planning. Common next steps include IT Operations Manager, Service Desk Manager, Infrastructure Manager, or Director of IT Support, especially in larger Rhode Island organizations. Some professionals also move toward systems administration, cybersecurity operations, or enterprise service management. Strong results in uptime, customer satisfaction, and team development make the path clearer, so it helps to compare advancement patterns in related Rhode Island postings and nearby regional roles.
  • What work conditions should I expect in an on-site it support manager role?

    Expect a workplace that is hands-on and fast moving, with regular time spent at desks, conference rooms, and equipment locations rather than working fully from home. On-site IT Support Managers in Rhode Island often handle walk-up requests, hardware setups, printer issues, and urgent user problems during business hours, with occasional early starts or after-hours coverage for maintenance windows. The environment can be collaborative but interruption-heavy, so prioritizing calmly is important. Reviewing nearby employer descriptions can help set expectations for pace, schedule, and office culture.

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196 jobs found

  • PPL Corporation

    PPL Corporation

    Today

    Manager - customer meter services

    Company Summary Statement Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is...

    onsite, N Kingstown, RI, United States
    Full TimeLead / Manager
  • Bank of America

    Bank of America

    2 days ago

    Acs consumer team manager- lincoln, ri

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...

    onsite, East Providence, RI, United States
    $78k – $107k/yrFull TimeJunior (<2 years)
  • General Dynamics Electric Boat

    General Dynamics Electric Boat

    2 days ago

    Program representative darts

    Overview Program Representative – Deckplate Assistance and Real-Time Support (DARTS) Team We are seeking a Program Representative to join the Deckplate Assistance and Real-Time Support (DARTS) Team....

    onsite, N Kingstown, RI, United States
    Full TimeJunior (<2 years)
  • Brown Medicine

    Brown Medicine

    2 days ago

    Service desk analyst

    SUMMARY: Under the general supervision of the Lead Help Desk Analyst, assist with resolution of systems and applications problems as reported to ensure a high value, widely accessible, comprehensive,...

    onsite, Providence, RI, United States
    $40k – $66k/yrFull TimeJunior (<2 years)
  • PETCO Animal Supplies Stores, Inc.

    PETCO Animal Supplies Stores, Inc.

    2 days ago

    Store manager - north kingstown, ri

    Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be...

    onsite, N Kingstown, RI, United States
    Full TimeLead / Manager
  • PACSUN

    PACSUN

    3 days ago

    Part time assistant manager - ps providence place mall

    Join the Pacsun Community Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as...

    onsite, Providence, RI, United States
    Part TimeNo Skills
  • 7

    7c855cbb-aa65-43d2-a838-e292167633fc

    3 days ago

    Configuration management specialist ii

    MIKEL invests in people and technology – empowering the creative process, building responsive relationships, and propelling innovative solutions from conception to completion for the U.S. Navy. MIKEL...

    onsite, Newport, RI, United States
    Full TimeMiddle (2-4 years)
  • GE Appliances, a Haier company

    GE Appliances, a Haier company

    3 days ago

    Owner experience representative

    At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe...

    onsite, Carolina, RI, United States
    Full TimeJunior (<2 years)
  • Level99 Entertainment

    Level99 Entertainment

    3 days ago

    Support

    WHO WE ARE Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about...

    onsite, Disney Springs, FL, United States
    Full TimeJunior (<2 years)
  • Information Resource group

    Information Resource group

    5 days ago

    Part time desktop support technician

    Role: Part time Desktop Support Technician Location: Warwick, RI Hours/week: 20 Duration: 6 Months Contract with possibility of extensions. Position Overview: This position plays a critical role in...

    onsite, Warwick, RI, United States
    Part TimeJunior (<2 years)
  • State of Rhode Island

    State of Rhode Island

    5 days ago

    Desktop support technician

    Job Title: Desktop Support Technician - Intermediate Location: Warwick, Rhode Island Duration: 6 months Req id: 167254 Part time: 20 hours a week Position Overview We are seeking an experienced...

    onsite, Warwick, RI, United States
    Part TimeJunior (<2 years)
  • INDUS Technology, Inc.

    INDUS Technology, Inc.

    5 days ago

    Junior systems administrator

    About INDUS INDUS is a 100% employee-owned government services provider delivering engineering, IT, cybersecurity, program management, logistics, and data analytics solutions to federal customers....

    onsite, Newport, RI, United States
    $85k/yrFull TimeJunior (<2 years)
  • 1536b186-c03b-48ce-9acc-c2dad0ed97a1

    1536b186-c03b-48ce-9acc-c2dad0ed97a1

    6 days ago

    Tier 1 managed it technician

    Job Description The IT Help Desk Technician is a key member of the Usherwood team for providing support for all managed IT clients. As a Microsoft Gold Partner, the position provides end user support...

    onsite, West Warwick, RI, United States
    Full TimeJunior (<2 years)
  • Radiant Digital

    Radiant Digital

    6 days ago

    Desktop support technician (intune / microsoft 365)

    Job Description Job Title: Desktop Support Technician (Intune / Microsoft 365) Location: Warwick RI 02886 Duration: 6 Months Description: Must have strong skills in Microsoft products, Windows 11,...

    onsite, Warwick, RI, United States
    Full TimeJunior (<2 years)
  • Saab

    Saab

    7 days ago

    Associate it support professional

    Job Description: Saab, Inc. is seeking a motivated Associate IT Support Professional to support technology operations and enhance user productivity across the organization. The successful candidate...

    onsite, Bristol, RI, United States
    $59k – $71k/yrFull TimeMiddle (2-4 years)
  • PPL Corporation

    PPL Corporation

    9 days ago

    Customer advocate ee

    Company Summary Statement Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is...

    onsite, Johnston, RI, United States
    Full TimeJunior (<2 years)
  • Luxury Brand Holdings

    Luxury Brand Holdings

    9 days ago

    Assistant store manager

    About the Role At Ross-Simons, our team brings our legacy of trusted, personalized jewelry service to life every day. In this role, you'll partner with the Store Manager to lead a team of sales...

    onsite, Warwick, RI, United States
    Full TimeLead / Manager
  • RISE GROUP INC

    RISE GROUP INC

    12 days ago

    Call center supervisor

    Job Details: Job Location: Cranston, RI - Cranston, RI Position Type: Full Time Education Level: Not Specified Salary Range: $65000.00 - $75000.00 Travel Percentage: None Job Shift: Day Job Category:...

    onsite, Cranston, RI, United States
    $65k – $75k/yrFull TimeJunior (<2 years)
  • Landmark Medical Center

    Landmark Medical Center

    13 days ago

    Manager - patient experience

    Overview At Landmark Medical Center, our dedicated team of professionals is committed to our core values of quality, compassion, and community. As a member of Prime Healthcare, Landmark Medical...

    onsite, Woonsocket, RI, United States
    Full TimeJunior (<2 years)
  • Landmark Medical Center

    Landmark Medical Center

    13 days ago

    It tech

    Overview At Landmark Medical Center, our dedicated team of professionals is committed to our core values of quality, compassion, and community. As a member of Prime Healthcare, Landmark Medical...

    onsite, Woonsocket, RI, United States
    Full TimeJunior (<2 years)
  • KVH Industries, Inc.

    KVH Industries, Inc.

    15 days ago

    Technical support technician

    Overview A Technician Support Technician is responsible for providing technical support to KVH’s global VSAT network and 3rd party networks. Technicians work with satellite providers, teleport...

    onsite, Bristol, RI, United States
    Full TimeMiddle (2-4 years)
  • Grainger Businesses

    Grainger Businesses

    15 days ago

    On-site service specialist (part time)

    About Grainger: W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million...

    onsite, N Kingstown, RI, United States
    $47k – $56k/yrPart TimeMiddle (2-4 years)
  • Hayward Holdings, Inc.

    Hayward Holdings, Inc.

    15 days ago

    Salesforce administrator

    Hayward Holdings Inc. (NYSE "HAYW") is one of the leading manufacturers of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is...

    onsite, N Kingstown, RI, United States
    Full TimeJunior (<2 years)
  • The TJX Companies, Inc.

    The TJX Companies, Inc.

    15 days ago

    Part time customer experience corrdinator

    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...

    onsite, Narragansett, RI, United States
    $34k – $35k/yrPart TimeJunior (<2 years)
  • GREEN & SPIEGEL US LLC

    GREEN & SPIEGEL US LLC

    15 days ago

    Business immigration case manager

    Oversee case production operations, including the drafting of client and legal correspondence documents. Leading case status team meetings with junior and senior Case Coordinators as needed and...

    onsite, Providence, RI, United States
    Full TimeLead / Manager
  • Brown Medicine

    Brown Medicine

    20 days ago

    Client technologies technician

    SUMMARY: Under the general supervision of the management of Infrastructure Services, provides computer or device hardware, software, and local area network support to assure a high value, widely...

    onsite, Newport, RI, United States
    $56k – $93k/yrFull TimeJunior (<2 years)
  • Dockwa

    Dockwa

    20 days ago

    Senior manager, customer support

    About the role We need a strong leader, doer and systems thinker to run Dockwa's customer support function, one of the most highly cited aspects of Dockwa that keep our customers thriving on the...

    onsite, Newport, RI, United States
    Full TimeSenior (5+ years)
  • LaValley Building Supply LLC

    LaValley Building Supply LLC

    21 days ago

    Project sales

    POSITION SUMMARY The Project Sales Administrative Assistant provides administrative and customer support to the Project Sales team, helping ensure projects move efficiently from quote to completion....

    onsite, Newport, RI, United States
    Full TimeEntry with Degree
  • HavocAI

    HavocAI

    21 days ago

    Office manager

    About Us: Havoc is a leader in all-domain collaborative autonomy. Its software-defined hardware approach powers military and commercial-grade autonomous systems across sea, air, and land to sense,...

    onsite, North Kingstown, RI, United States
    Full TimeJunior (<2 years)
  • McLaughlin Research Corporation

    McLaughlin Research Corporation

    21 days ago

    Adminstrative support analyst

    Description McLaughlin Research Corporation (MRC) is seeking a part-time Administrative Support management analyst who will support the Naval Undersea Warfare Center in Newport RI. The Naval Undersea...

    onsite, Newport, RI, United States
    Part TimeMiddle (2-4 years)
  • Providence Housing Authority

    Providence Housing Authority

    23 days ago

    Management aide

    Purpose: To provide complex clerical assistance to Manager and as assigned, to perform similar duties within class throughout the agency. The position involves word processing, filing and maintaining...

    onsite, Providence, RI, United States
    Part TimeJunior (<2 years)
  • Providence College

    Providence College

    23 days ago

    It service desk manager

    Conducted under the auspices of the Dominican Friars, Providence College is a Catholic, Dominican, liberal arts institution of higher education and a community committed to academic excellence in...

    onsite, Providence, RI, United States
    $81k – $86k/yrFull TimeLead / Manager
  • Viridian Staffing

    Viridian Staffing

    24 days ago

    Office manager

    Viridian Staffing’s Client is currently seeking an Office Manager, preferably with experience in both a retail and manufacturing environment in the Cannabis industry, to help manage a busy cannabis...

    onsite, Providence, RI, United States
    Full TimeJunior (<2 years)
  • Kanadevia Inova

    Kanadevia Inova

    a month ago

    Wtx support specialist (business coordination & communication focus)

    Company Description Kanadevia Inova (KVI) is a global market leader in energy from waste (EfW) and renewable gas. KVI acts as an engineering, procurement and construction contractor and project...

    onsite, Pascoag, RI, United States
    Full TimeMiddle (2-4 years)
  • Casino and

    Casino and

    a month ago

    Systems engineer

    Responsibilities: Resolve complex escalated issues through advanced troubleshooting and root cause analysis. Provide timely onsite and remote support to corporate users, VIPs, and senior...

    onsite, Providence, RI, United States
    $75k – $85k/yrFull TimeJunior (<2 years)
  • PEOPLE TECHNOLOGY AND PROCESSES LLC

    PEOPLE TECHNOLOGY AND PROCESSES LLC

    a month ago

    Specialist configuration management ii

    Job Details: Job Location: (P) - NUWCDIVNPT, Rhode Island - Newport, RI, Position Type: Full Time, Salary Range: Undisclosed, Position Title: Specialist Configuration Management II Location: Newport,...

    onsite, Newport, RI, United States
    Full TimeJunior (<2 years)
  • AIM Solder

    AIM Solder

    a month ago

    Customer service admin - specialty

    Company Description AIM is a leading global manufacturer of solder assembly materials for the electronics industry with manufacturing, distribution, and support facilities located throughout North...

    onsite, Cranston, RI, United States
    Full TimeJunior (<2 years)
  • PEOPLE TECHNOLOGY AND PROCESSES LLC

    PEOPLE TECHNOLOGY AND PROCESSES LLC

    a month ago

    System administration iv

    Job Details: Job Location: (P) - NUWCDIVNPT, Rhode Island - Newport, RI Position Type: Full Time Salary Range: Undisclosed Position Title: System Administration IV Location: Newport, RI Clearance...

    onsite, Newport, RI, United States
    Full TimeJunior (<2 years)
  • PEOPLE TECHNOLOGY AND PROCESSES LLC

    PEOPLE TECHNOLOGY AND PROCESSES LLC

    a month ago

    System administration ii

    Job Details: Job Location: (P) - NUWCDIVNPT, Rhode Island - Newport, RI Position Type: Full Time Salary Range: Undisclosed Position Title: System Administration II Location: Newport, RI Clearance...

    onsite, Newport, RI, United States
    Full TimeJunior (<2 years)
  • PEOPLE TECHNOLOGY AND PROCESSES LLC

    PEOPLE TECHNOLOGY AND PROCESSES LLC

    a month ago

    Pc support technician

    Job Details: Job Location: (P) - NUWCDIVNPT, Rhode Island - Newport, RI Position Type: Full Time Salary Range: Undisclosed Position Title: PC Support Technician Location: Newport, RI Clearance...

    onsite, Newport, RI, United States
    Full TimeJunior (<2 years)

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