Special event staff

Job Details:

Job Location: Otherworld - Philadelphia, PA

Position Type: Seasonal

Salary Range: Undisclosed

Special Event Staff (Part-Time) - Variable-Hour/Event-Based

Reports to: Event Sales Manager

Location: Philadelphia, PA

Classification: Part-time, non-exempt/hourly

Overview

Otherworld Philadelphia is an immersive art and entertainment experience that blends large-scale interactive installations with cutting-edge technology and surreal storytelling. As part of Thirteenth Floor Entertainment Group’s nationwide portfolio, Otherworld delivers a truly unique and evolving guest experience. We are seeking a part-time Special Events Staff team member to join our dynamic team!

In this role, you will support the execution of concerts, special events, and other activations by assisting with event setup and breakdown, maintaining an active presence throughout the venue, and supporting day-of operations. Responsibilities include engaging with guests, monitoring event spaces, helping ensure a safe and positive environment, and providing exceptional customer service.

Key Responsibilities

• Assist with the setup of concerts and special events, including arranging furniture and equipment, supporting load-in and load-out, and following floor plans and diagrams to prepare event spaces.
• Support concerts and special events by maintaining an active presence throughout the venue, monitoring exhibits and event areas, assisting guests, completing janitorial duties, removing trash, and providing general support for event coordination and logistics.
• Assist with event breakdown and post-event cleanup, ensuring the venue and exhibits are cleaned, reset, and returned to their normal operating condition.
• Help maintain a safe and welcoming environment by identifying and reporting safety concerns, spills, damaged exhibits, or other operational issues to management.
• Perform other duties as assigned to support the successful execution of concerts and special events.

Qualifications: What We’re Looking For

• At least 1 year of experience working in events, entertainment, hospitality, or venue operations preferred.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Comfortable working in crowded, high-energy, and loud environments.
• Enthusiastic, approachable, and passionate about providing exceptional guest service.
• Strong communication and interpersonal skills, with a warm and engaging presence.
• Reliable, punctual, adaptable, and able to respond effectively to changing event needs and challenges.
• Comfortable performing general cleaning and janitorial duties and committed to maintaining company cleanliness and operational standards.
• Availability to work a variable, event-based schedule, including evenings, weekends, and select holidays. Hours will vary based on the concert and special events calendar, and there may be limited or no scheduled hours during periods without events.
• Must be at least 18 years of age.

Compensation, Perks & Benefits

Starting pay: $17.00/hour. Staff merchandise discounts. Complimentary admission for you, plus friends & family ticket perks. Employee incentive and staff engagement programs.

Please Note: This is a part-time, variable-hour position dedicated to supporting Otherworld Philadelphia concerts, special events, and special activations. Work schedules will be based on the event calendar, business volume, and operational needs. Weekly hours are not guaranteed and may vary, including periods when no shifts are available. From time to time, the Company may offer additional shifts based on event needs. Unless specifically scheduled for an on-call shift, employees are not required to remain available or contact the Company to determine whether work is available.

Why Join Otherworld?

Every shift is different, every guest is unique, and every team member is valued. At Otherworld, you will do more than guide guests – you will help create an experience where art, technology, and imagination collide. As part of Thirteenth Floor Entertainment Group, you’ll join a creative, collaborative team that produces innovative immersive experiences across the country, with opportunities to learn, grow, and contribute to new projects and events. If you are ready to make every day extraordinary and inspire others to do the same, we want to meet you!