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Capital City Restaurant Supply

·Today

Service manager

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Location

onsite, Bismarck, ND, United States

Commitment

Full Time

Level

Junior (<2 years)

Job Description

Position Summary

The Service Manager is responsible for the daily operation of the Service Department including:

  • Managing technicians
  • Scheduling workflow
  • Customer satisfaction
  • Financial performance
  • Technician training
  • Safety
  • Inventory control
  • Continuous improvement

This person will work closely with Sales, Parts, Warehouse, and Administration to provide a seamless customer experience.

Primary Responsibilities

Leadership

  • Lead daily morning technician huddles
  • Coach and mentor technicians
  • Perform monthly one-on-one meetings (30 Every 30)
  • Hold technicians accountable to company standards
  • Foster a positive, team-first culture

Customer Service

  • Ensure customers receive prompt communication
  • Resolve escalated customer issues
  • Follow up on major service calls
  • Monitor customer satisfaction
  • Build long-term customer relationships

Operations

  • Manage: Daily scheduling
  • Emergency calls
  • Preventative Maintenance programs
  • Warranty work
  • Shop repairs
  • Field service
  • Installations
  • Parts coordination

Ensure work orders are:

  • Accurate
  • Complete
  • Closed promptly
  • Properly billed

Financial Management

Responsible for:

  • Labor efficiency
  • Billable hours
  • Department profitability
  • Warranty recovery
  • Technician productivity
  • Reducing callbacks

Technician Development

Develop technicians through:

  • Weekly technical training
  • Ride-alongs
  • Skills assessments
  • Safety meetings
  • Manufacturer certifications

Communication

Maintain communication with:

  • Customers
  • Sales
  • Warehouse
  • Office staff
  • Vendors
  • Manufacturers

Qualifications

Preferred:

  • Commercial foodservice equipment experience
  • Refrigeration knowledge
  • HVAC experience
  • Electrical troubleshooting
  • Gas equipment experience
  • Management Experience
  • Supervising technicians
  • Scheduling
  • Customer service
  • Coaching employees
  • Conflict resolution

Other Requirements

  • Excellent communication skills
  • Computer proficiency
  • Corrigo or service software experience preferred
  • Valid driver's license

Ideal Candidate

We are looking for someone who is:

  • Organized
  • Positive
  • Calm under pressure
  • Customer focused
  • Technically competent
  • Process driven
  • Detail oriented
  • Strong communicator
  • Accountable
  • Continuous learner

Ready to join the team?

Apply now

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