Job Title: Refrigeration Service Manager

Position Summary

We are seeking a highly experienced and motivated Refrigeration Service Manager to lead and oversee our refrigeration service department. The successful candidate will be responsible for managing technicians, ensuring top-tier customer satisfaction, overseeing maintenance and repair services, and driving operational efficiency in service delivery.

Key Responsibilities

Team Leadership & Supervision

• Supervise, train, and support a team of refrigeration service technicians.
• Manage scheduling, dispatch, and workload balancing to optimize technician productivity.
• Conduct performance evaluations, identify skill gaps, and support professional development.
• Ensure compliance with safety procedures, company policies, and industry regulations.

Service Operations Management

• Oversee daily operations of refrigeration service, maintenance, and emergency repairs for commercial and industrial customers.
• Monitor service performance metrics including response times, service quality, and job completion rates.
• Ensure timely and accurate completion of work orders, reports, and service documentation.
• Manage procurement of parts, tools, and inventory necessary for field service operations.

Customer Relations

• Serve as the primary point of contact for key clients regarding refrigeration service matters.
• Handle escalated customer issues and ensure timely, satisfactory resolution.
• Provide technical advice and consultation to customers when needed.
• Maintain strong, long-term customer relationships to support retention and growth.

Financial & Business Development

• Develop and manage department budgets, including labor and materials costs.
• Collaborate with sales teams to identify service opportunities and support proposals.
• Provide input on pricing strategies, contract renewals, and service agreements.
• Track KPIs and prepare monthly reports for senior management.

Technical Expertise

• Provide guidance on complex diagnostics, troubleshooting, and system retrofits.
• Stay updated on emerging refrigeration technologies, EPA regulations, and sustainability practices.
• Support technical training initiatives and enforce EPA and OSHA compliance.

Qualifications

Required:

• 5+ years of experience in commercial/industrial refrigeration service, including leadership roles.
• Strong knowledge of refrigeration systems, components, and safety protocols.
• EPA Universal Certification.
• Valid driver’s license with a clean driving record.
• Strong communication, organizational, and leadership skills.

Preferred:

• HVAC/R Technical Certification or Associate’s degree in Mechanical Engineering or related field.
• Proficiency with service software (e.g., ServiceTitan, FieldEdge, or equivalent).
• Experience in managing union or non-union field personnel.

Work Environment & Physical Requirements

• Regular site visits to inspect job quality, coach field staff, and interact with customers.
• Occasional after-hours or weekend work during emergencies.
• Ability to lift up to 50 lbs, climb ladders, and work in confined spaces or rooftop settings.

Compensation & Benefits

• Competitive salary + performance bonuses.
• Health insurance coverage.
• 401(k) with employer match.
• Paid time off and holidays.
• Professional development and training opportunities.