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  3. Service Manager

Onsite Service Manager jobs in Massachusetts, USA

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      Sarah Jenkins

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      Alex Chen

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      Product Manager Interview

      David G. (Hiring Manager)

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      Sophie L.

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      Introductory Interview

      Marta W.

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      Kick-off Interview

      Daria (HR)

  • Wed
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      Qualifying Interview

      James Miller

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      Chris V.

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      Michael T.

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Service Manager Jobs in Massachusetts — On-Site Opportunities Await

Massachusetts businesses are actively searching for skilled professionals to fill service manager on-site jobs, as demand grows across the state's manufacturing, automotive, and hospitality sectors. This on-site role offers 154 open positions for candidates ready to lead teams and drive customer satisfaction. Companies value professionals who can blend technical expertise with strong leadership abilities.

Successful candidates typically bring strong organizational skills, hands-on troubleshooting ability, and a proven record of managing service teams efficiently. Employers look for service manager vacancies to be filled by individuals who understand scheduling, budgeting, and quality control, alongside excellent communication skills for client-facing situations. Familiarity with CRM systems and industry-specific software is often a plus, along with the ability to coach staff and resolve conflicts quickly.

In Massachusetts, on-site service manager positions remain the preferred format for many employers, since direct oversight of technicians, equipment, and customer interactions is essential to smooth operations. Hiring outlook in the region stays strong, driven by steady demand in automotive dealerships, home services, and industrial maintenance companies looking to hire a dedicated manager who can be present daily and respond swiftly to challenges.

If you're ready to take the next step in your career, explore the latest service manager opportunities available through Global Work AI. Our platform connects motivated professionals with employers across Massachusetts who are eager to bring skilled leaders on board. Start your search today and find the on-site role that matches your ambitions.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for a service manager in Massachusetts?

    In Massachusetts, a service manager salary typically falls around the mid-$60,000s to low-$90,000s annually, with Boston-area compensation often running higher because of stronger demand and higher living costs. Pay can vary by industry, such as automotive, hospitality, facilities, or equipment services, and by whether bonus or commission plans are included. Employers may also add health coverage, retirement support, or performance pay. To gauge what a specific opening offers, compare current listings and total compensation, not just base pay.
  • What skills and qualifications are needed for a service manager job?

    Employers usually look for a blend of customer support, operations, and people-management ability. For a service manager role in Massachusetts, common qualifications include a high school diploma or associate degree, with some companies preferring a bachelor’s degree in business or a related field. Strong scheduling, problem-solving, and software skills are valuable, along with experience using CRM, dispatch, or service-ticket systems. Industry-specific knowledge can help in technical or field-service settings. Reviewing job ads will show which credentials matter most for a given employer.
  • What does a service manager do on a daily basis?

    A typical day often centers on coordinating service teams, tracking work orders, and resolving customer issues before they grow. In an on-site service manager position, you may assign tasks, review schedules, monitor service quality, handle escalations, and check that safety and process standards are followed. Many roles also involve coaching staff, reporting on productivity, and communicating with vendors or other departments. In Massachusetts workplaces, the exact mix depends on the industry, so it helps to compare duties across similar openings and company types.
  • What experience is required for a service manager position?

    Most employers want several years of experience in customer-facing operations, team supervision, or a related service environment. For a service manager job in Massachusetts, it is common to see requests for 3 to 5 years of relevant background, though some entry-to-midlevel roles may accept less if the candidate has strong leadership potential. Experience with conflict resolution, process improvement, and performance metrics is especially useful. If you are moving up from a front-line role, it helps to highlight examples that show readiness for broader responsibility.
  • What are the most important customer service and leadership skills for a service manager?

    Clear communication is usually the starting point, because this role connects clients, staff, and senior leaders. The strongest service managers combine empathy with calm decision-making, so customer concerns are handled quickly and fairly. Leadership skills such as coaching, accountability, delegation, and setting expectations matter just as much. In Massachusetts, employers also value reliability, adaptability, and the ability to manage busy schedules without losing service quality. When comparing openings, look for examples of how companies measure these traits in interviews and daily performance.
  • What kind of schedule and work conditions can I expect in an on-site service manager job?

    Most on-site positions follow standard business hours, but many service manager roles include early starts, occasional evenings, or weekend coverage depending on the operation. In Massachusetts, the work environment may be a branch, shop, office, facility, or field-support location, and the pace can shift quickly when customer demands rise. The job often involves being on your feet, moving between meetings and service areas, and staying available for urgent issues. It is wise to review posting details closely, since schedules vary by industry and employer size.
  • What career growth opportunities are available after working as a service manager?

    This role can lead to broader leadership paths in operations, regional management, customer success, or department director positions. In Massachusetts, some professionals move into general manager, service director, or operations manager jobs, especially after building a track record in team performance and client retention. Others use the experience to shift into training, process improvement, or account leadership. The best next step usually depends on your industry background, so compare related roles and note which skills appear most often in higher-level postings.

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154 jobs found

  • Dhanani Group

    Dhanani Group

    Today

    Assistant manager 2481

    WHO WE ARE: We are a GROWING Burger King franchise with upward mobility. As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career...

    onsite, Millford, MA, United States
    Full TimeJunior (<2 years)
  • Dhanani Group

    Dhanani Group

    Today

    Shift manager 2481

    WHO WE ARE: We are a GROWING Burger King franchise with upward mobility. As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career...

    onsite, Millford, MA, United States
    Full TimeJunior (<2 years)
  • Cloverkey LLC

    Cloverkey LLC

    12 days ago

    Assistant store manager (#169)

    Join Our Team We're looking for a motivated, customer-focused Assistant Store Manager to help lead one of our hospital gift shops. In this role, you'll support the Store Manager in the day-to-day...

    onsite, Stockbridge, MA, United States
    Part TimeNo Skills
  • Yankee Home Improvement Inc

    Yankee Home Improvement Inc

    12 days ago

    Call center manager

    Call Center Manager Yankee Home | Chicopee, MA | Full-Time Pay: $70,000–$78,000 Base + Performance Bonuses | Expected Total Compensation $100,000+ Lead the Team That Drives Our Sales Success Yankee...

    onsite, Chicopee, MA, United States
    $70k – $78k/yrFull TimeLead / Manager
  • Human Resources Team

    Human Resources Team

    12 days ago

    Service dispatcher

    Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through...

    onsite, Southborough, MA, United States
    Full TimeJunior (<2 years)
  • W

    Wayne Alarm Systems Inc

    12 days ago

    Monitoring center supervisor

    Monitoring Center Supervisor Life-safety response | Customer care | Calm decisions when they matter POSITION Full-time, onsite LOCATION Lynn, Ma PAY TBD SCHEDULE 2nd shift + weekend PROTECT PEOPLE....

    onsite, Lynn, MA, United States
    Full TimeEntry with Degree
  • TurnPoint Services

    TurnPoint Services

    12 days ago

    Account manager customer service

    Brand Overview Elge Plumbing has proudly served Boston with reliable plumbing solutions for decades. Known for integrity, technical excellence, and strong community ties, Elge is a trusted name...

    onsite, Boston, MA, United States
    $28k – $32k/yrFull TimeJunior (<2 years)
  • Sullivan Tire & Auto Service

    Sullivan Tire & Auto Service

    12 days ago

    Commercial assistant store manager

    Sullivan Tire, an employee-owned company, is seeking a Commercial Assistant Store Manager. This position will manage customer relationships and assist with production workflow to maximize sales,...

    onsite, Plymouth, MA, United States
    Full TimeMiddle (2-4 years)
  • Accenture

    Accenture

    15 days ago

    Servicenow technology delivery lead manager

    We Are: A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture...

    onsite, Albany, NY, United States
    $94k – $266k/yrFull TimeLead / Manager
  • Williams College, London

    Williams College, London

    16 days ago

    Security and visitor services manager

    Williams College Museum of Art (WCMA) is seeking a technically skilled leader and highly collaborative team member as the Security and Visitor Services Manager (SVSM) to lead all aspects of the...

    onsite, Williamstown, MA, United States
    $80k – $90k/yrFull TimeLead / Manager
  • Southcoast Health System, Inc.

    Southcoast Health System, Inc.

    16 days ago

    Public safety monitor-front desk

    Overview Community Focused. Care Driven. Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a...

    onsite, New Bedford, MA, United States
    $39k – $55k/yrPart TimeJunior (<2 years)
  • Starbucks Coffee Company

    Starbucks Coffee Company

    17 days ago

    Shift manager - store# 07550, two atlantic avenue

    Crafting the world’s finest coffee, one meaningful moment at a time. We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten...

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • Starbucks Coffee Company

    Starbucks Coffee Company

    17 days ago

    Shift manager - store# 00874, natick

    Crafting the world’s finest coffee, one meaningful moment at a time. We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten...

    onsite, Natick, MA, United States
    Full TimeJunior (<2 years)
  • Nestle Operational Services Worldwide SA

    Nestle Operational Services Worldwide SA

    17 days ago

    Senior manager, factory engineering

    At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective...

    onsite, Sudbury, MA, United States
    $168k – $195k/yrFull TimeSenior (5+ years)
  • Innovation Associates, Inc.

    Innovation Associates, Inc.

    17 days ago

    Systems manager

    Join iA – Transforming Pharmacy Fulfillment with Innovation and Care Are you ready to revolutionize pharmacy with cutting-edge automation technology? At iA® (Innovation Associates®), we are at the...

    onsite, Boston, MA, United States
    $100k – $136k/yrFull TimeMiddle (2-4 years)
  • JM Pet Resort & Veterinary Clinic

    JM Pet Resort & Veterinary Clinic

    17 days ago

    Client care manager

    Job Summary The Client Care Manager plans, coordinates and directs all client service initiatives and activities including customer relationship building, problem resolution, sales opportunities,...

    onsite, Brockton, MA, United States
    Full TimeJunior (<2 years)
  • Accenture

    Accenture

    17 days ago

    Utilities asset & work management transformation manager

    We Are: Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at...

    onsite, Albany, OR, United States
    $79k – $294k/yrFull TimeSenior (5+ years)
  • Action for Boston Community Development

    Action for Boston Community Development

    17 days ago

    Assistant program manager - career centers

    Assistant Program Manager - Career Centers Department: Education, Training, and Youth Services Employment Type: Permanent - Full Time Location: Roxbury - Malcolm X Boulevard Compensation: $62,189 /...

    onsite, Roxbury, MA, United States
    $62k/yrFull TimeLead / Manager
  • Momentum Enterprises

    Momentum Enterprises

    17 days ago

    Shift manager - launch entertainment, norwood

    Shift Manager – Launch Family Entertainment, Norwood Love leading a team, lighting up a room, and making sure every guest leaves smiling? Launch Norwood is looking for a high-energy Shift Manager who...

    onsite, Norwood, MA, United States
    $42k – $46k/yrFull TimeJunior (<2 years)
  • Cartamundi East Longmeadow LLC

    Cartamundi East Longmeadow LLC

    17 days ago

    Account manager

    The Account Manager serves as the primary customer contact and coordinates customer requirements throughout the full order lifecycle, from initial inquiry and quotation through production, delivery,...

    onsite, East Longmeadow, MA, United States
    Full TimeSenior (5+ years)
  • Boston Scientific

    Boston Scientific

    18 days ago

    Product owner, service transformation (magellan) - gsms

    Additional Location(s): Netherlands-Kerkrade; US-MA-Marlborough; US-MN-Maple Grove Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific,...

    onsite, Maple Grove, MN, United States
    $102k – $194k/yrFull TimeSenior (5+ years)
  • ARS-Rescue Rooter

    ARS-Rescue Rooter

    18 days ago

    Hvac service manager

    Overview Pay: $120,000-125,000 per year Sign On Bonus - $5000 Industry: HVAC Residential Service Job Title: HVAC Service Manager - Residential American Residential Services (ARS), the largest...

    onsite, Stoughton, MA, United States
    $120k – $125k/yrFull TimeLead / Manager
  • Leidos

    Leidos

    18 days ago

    Deputy operations manager

    Leidos is looking for an individual to work with the Operations Manager to support the U.S. Air Force Cloud One Architecture and Common Shared Services contract. This is an exciting opportunity to...

    onsite, Concord, MA, United States
    $131k – $237k/yrFull TimeLead / Manager
  • Massachusetts Port Authority

    Massachusetts Port Authority

    18 days ago

    Manager contract services

    The Massachusetts Port Authority is Going Above and Beyond™ for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our...

    onsite, Boston, MA, United States
    $135k – $150k/yrFull TimeLead / Manager
  • Goodyear

    Goodyear

    19 days ago

    Assistant service manager - somerville, ma

    Job Description Let's Connect APPLY TODAY To Schedule Your On Site Interview! Shift: Must be able to work retail hours including some holidays and weekends Starting Pay: 20.00-26.00 base pay offered...

    onsite, Somerville, MA, United States
    $40k – $52k/yrFull TimeJunior (<2 years)
  • M

    Main Street Hospitality

    19 days ago

    Assistant maintenance manager

    Job Purpose The Assistant Maintenance Manager plays a critical hands-on role in the day-to-day upkeep and functionality of the hotel’s physical assets. Focused on preventative maintenance and...

    onsite, North Adams, MA, United States
    $55k – $59k/yrFull TimeLead / Manager
  • D.C. Global Talent

    D.C. Global Talent

    21 days ago

    Room service manager

    ROOM SERVICE MANAGER Luxury Hotel Boston, Massachusetts USD $85,000 - $89,000 per year ABOUT THE ROLE We are looking for a Room Service Manager for a Forbes luxury hotel in Boston, Massachusetts....

    onsite, Boston, MA, United States
    $85k – $89k/yrFull TimeJunior (<2 years)
  • D

    Dunkin Cambridge Street Donuts

    21 days ago

    Assistant manager

    Northern Management Group is currently hiring ASSISTANT MANAGERS to join our growing management team. We are a family oriented growing Network of Dunkin’ locations. We currently operate 26 locations...

    onsite, Cambridge, MA, United States
    $36k – $38k/yrPart TimeNo Skills
  • Starbucks Coffee Company

    Starbucks Coffee Company

    22 days ago

    Shift manager - store# 22253, 1304 commonwealth ave

    Crafting the world’s finest coffee, one meaningful moment at a time. We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten...

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • Deloitte

    Deloitte

    22 days ago

    Service strategy senior manager - consumer

    SERVICE STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, Georgia, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    22 days ago

    Services strategy manager – consumer

    SERVICES STRATEGY MANAGER – CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, Georgia, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Sally Beauty Holdings

    Sally Beauty Holdings

    22 days ago

    01863 store manager

    SALLY STORE MANAGER: By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through...

    onsite, Marlborough, MA, United States
    Full TimeLead / Manager
  • D

    Dunkin 441 Washington Street Donuts

    23 days ago

    Assistant manager

    Northern Management Group is currently hiring ASSISTANT MANAGERS to join our growing management team. We are a family oriented growing Network of Dunkin’ locations. We currently operate 26 locations...

    onsite, Holliston, MA, United States
    $36k – $38k/yrPart TimeNo Skills
  • D

    Dunkin Third St Donuts

    23 days ago

    Assistant manager

    Northern Management Group is currently hiring ASSISTANT MANAGERS to join our growing management team. We are a family oriented growing Network of Dunkin’ locations. We currently operate 26 locations...

    onsite, Cambridge, MA, United States
    $36k – $38k/yrPart TimeNo Skills
  • D

    Dunkin 21 South Main Street Donuts

    23 days ago

    Assistant manager

    Northern Management Group is currently hiring ASSISTANT MANAGERS to join our growing management team. We are a family oriented growing Network of Dunkin’ locations. We currently operate 26 locations...

    onsite, Sherborn, MA, United States
    $36k – $38k/yrPart TimeNo Skills
  • Accenture

    Accenture

    24 days ago

    Public service - higher education management consulting senior manager – transformation lead

    Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, NY, United States
    $113k – $338k/yrFull TimeSenior (5+ years)
  • Accenture

    Accenture

    24 days ago

    Public service - higher education management consulting manager

    Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, NY, United States
    $94k – $294k/yrFull TimeLead / Manager
  • Brookfield Properties

    Brookfield Properties

    24 days ago

    Security manager (part-time)

    Location Church Park - 221 Massachusetts Avenue Business We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why our portfolio features a wide range...

    onsite, Boston, MA, United States
    $47k – $66k/yrPart TimeLead / Manager
  • Performance Food Group

    Performance Food Group

    25 days ago

    Sales manager - foodservice distribution

    We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much...

    onsite, Boston, MA, United States
    $75k – $95k/yrFull TimeJunior (<2 years)
  • Total Wine & More

    Total Wine & More

    a month ago

    Assistant manager

    About the role As an Assistant Store Manager, you will grow the company brand by delivering best-in-class service and bringing to life a distinctive world of adult beverages and more for our...

    onsite, Chicopee, MA, United States
    $49k – $71k/yrFull TimeJunior (<2 years)

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