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  4. Onsite Service Manager jobs in Massachusetts, USA

Onsite Service Manager jobs in Massachusetts, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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Service Manager Jobs in Massachusetts — On-Site Opportunities Await

Massachusetts businesses are actively searching for skilled professionals to fill service manager on-site jobs, as demand grows across the state's manufacturing, automotive, and hospitality sectors. This on-site role offers 500+ open positions for candidates ready to lead teams and drive customer satisfaction. Companies value professionals who can blend technical expertise with strong leadership abilities.

Successful candidates typically bring strong organizational skills, hands-on troubleshooting ability, and a proven record of managing service teams efficiently. Employers look for service manager vacancies to be filled by individuals who understand scheduling, budgeting, and quality control, alongside excellent communication skills for client-facing situations. Familiarity with CRM systems and industry-specific software is often a plus, along with the ability to coach staff and resolve conflicts quickly.

In Massachusetts, on-site service manager positions remain the preferred format for many employers, since direct oversight of technicians, equipment, and customer interactions is essential to smooth operations. Hiring outlook in the region stays strong, driven by steady demand in automotive dealerships, home services, and industrial maintenance companies looking to hire a dedicated manager who can be present daily and respond swiftly to challenges.

If you're ready to take the next step in your career, explore the latest service manager opportunities available through Global Work AI. Our platform connects motivated professionals with employers across Massachusetts who are eager to bring skilled leaders on board. Start your search today and find the on-site role that matches your ambitions.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for a service manager in Massachusetts?

    In Massachusetts, a service manager salary typically falls around the mid-$60,000s to low-$90,000s annually, with Boston-area compensation often running higher because of stronger demand and higher living costs. Pay can vary by industry, such as automotive, hospitality, facilities, or equipment services, and by whether bonus or commission plans are included. Employers may also add health coverage, retirement support, or performance pay. To gauge what a specific opening offers, compare current listings and total compensation, not just base pay.
  • What skills and qualifications are needed for a service manager job?

    Employers usually look for a blend of customer support, operations, and people-management ability. For a service manager role in Massachusetts, common qualifications include a high school diploma or associate degree, with some companies preferring a bachelor’s degree in business or a related field. Strong scheduling, problem-solving, and software skills are valuable, along with experience using CRM, dispatch, or service-ticket systems. Industry-specific knowledge can help in technical or field-service settings. Reviewing job ads will show which credentials matter most for a given employer.
  • What does a service manager do on a daily basis?

    A typical day often centers on coordinating service teams, tracking work orders, and resolving customer issues before they grow. In an on-site service manager position, you may assign tasks, review schedules, monitor service quality, handle escalations, and check that safety and process standards are followed. Many roles also involve coaching staff, reporting on productivity, and communicating with vendors or other departments. In Massachusetts workplaces, the exact mix depends on the industry, so it helps to compare duties across similar openings and company types.
  • What experience is required for a service manager position?

    Most employers want several years of experience in customer-facing operations, team supervision, or a related service environment. For a service manager job in Massachusetts, it is common to see requests for 3 to 5 years of relevant background, though some entry-to-midlevel roles may accept less if the candidate has strong leadership potential. Experience with conflict resolution, process improvement, and performance metrics is especially useful. If you are moving up from a front-line role, it helps to highlight examples that show readiness for broader responsibility.
  • What are the most important customer service and leadership skills for a service manager?

    Clear communication is usually the starting point, because this role connects clients, staff, and senior leaders. The strongest service managers combine empathy with calm decision-making, so customer concerns are handled quickly and fairly. Leadership skills such as coaching, accountability, delegation, and setting expectations matter just as much. In Massachusetts, employers also value reliability, adaptability, and the ability to manage busy schedules without losing service quality. When comparing openings, look for examples of how companies measure these traits in interviews and daily performance.
  • What kind of schedule and work conditions can I expect in an on-site service manager job?

    Most on-site positions follow standard business hours, but many service manager roles include early starts, occasional evenings, or weekend coverage depending on the operation. In Massachusetts, the work environment may be a branch, shop, office, facility, or field-support location, and the pace can shift quickly when customer demands rise. The job often involves being on your feet, moving between meetings and service areas, and staying available for urgent issues. It is wise to review posting details closely, since schedules vary by industry and employer size.
  • What career growth opportunities are available after working as a service manager?

    This role can lead to broader leadership paths in operations, regional management, customer success, or department director positions. In Massachusetts, some professionals move into general manager, service director, or operations manager jobs, especially after building a track record in team performance and client retention. Others use the experience to shift into training, process improvement, or account leadership. The best next step usually depends on your industry background, so compare related roles and note which skills appear most often in higher-level postings.

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500+ jobs found

  • Wynn Resorts

    Wynn Resorts

    2 days ago

    Assistant manager - front service

    onsite, Everett, MA, United States
    $63k – $68k/yrFull TimeLead / Manager
  • A

    Adams Stove Company

    3 days ago

    Business service manager

    onsite, Adams, MA, United States
    Full TimeSenior (5+ years)
  • F

    Farmland LLC

    3 days ago

    Food service manager

    onsite, Wakefield, MA, United States
    Full TimeJunior (<2 years)
  • Michaels Stores

    Michaels Stores

    3 days ago

    Retail part time service manager (temp)

    onsite, Chelmsford, MA, United States
    $34k – $46k/yrPart TimeLead / Manager
  • The Revolution Hotel

    The Revolution Hotel

    5 days ago

    Assistant guest service manager

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • Albertsons

    Albertsons

    6 days ago

    Assistant customer service manager

    onsite, Auburndale, MA, United States
    Full TimeJunior (<2 years)
  • A

    AAA Auto Tech Inc

    6 days ago

    Automotive service manager

    onsite, Boston, MA, United States
    $80k – $120k/yrFull TimeLead / Manager
  • Gallagher

    Gallagher

    6 days ago

    Senior client service manager

    onsite, Westborough, MA, United States
    Full TimeSenior (5+ years)
  • Albertsons Companies

    Albertsons Companies

    9 days ago

    Temporary assistant customer service manager

    onsite, Hyannis, MA, United States
    Full TimeNo Skills
  • Michaels Stores

    Michaels Stores

    10 days ago

    (part-time) customer service manager

    onsite, Everett, MA, United States
    $32k – $45k/yrPart TimeLead / Manager
  • Michaels Stores

    Michaels Stores

    10 days ago

    (full time) customer service manager

    onsite, Everett, MA, United States
    $32k – $44k/yrFull TimeLead / Manager
  • High Octane Harley-Davidson

    High Octane Harley-Davidson

    11 days ago

    Service manager - high octane harley-davidson

    onsite, Billerica, MA, United States
    Full TimeLead / Manager
  • Gallagher

    Gallagher

    11 days ago

    Client service manager ii

    onsite, Lowell, MA, United States
    Full TimeLead / Manager
  • CIBC

    CIBC

    12 days ago

    Client service manager

    onsite, Boston, MA, United States
    $80k – $95k/yrFull TimeSenior (5+ years)
  • Bank of America

    Bank of America

    14 days ago

    Service delivery manager(ghr) - skills and job architecture

    onsite, Boston, MA, United States
    $130k – $167k/yrFull TimeLead / Manager
  • Miller Transportation Group

    Miller Transportation Group

    16 days ago

    Diesel service manager

    onsite, Brockton, MA, United States
    $90k – $110k/yrFull TimeLead / Manager
  • Accenture

    Accenture

    19 days ago

    Modern it service management manager

    onsite, Albany, OR, United States
    $94k – $266k/yrFull TimeSenior (5+ years)
  • Waters Corporation

    Waters Corporation

    21 days ago

    Global service product manager

    onsite, Milford, MA, United States
    Full TimeLead / Manager
  • VIP Tires & Service

    VIP Tires & Service

    a month ago

    Assistant service manager - brockton ma

    onsite, Brockton, MA, United States
    Full TimeJunior (<2 years)
  • VIP Tires & Service

    VIP Tires & Service

    a month ago

    Service manager - brockton ma

    onsite, Brockton, MA, United States
    Full TimeJunior (<2 years)

10,000,000+ more jobs available!