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Sarah Jenkins
Onsite Service Manager jobs in Worcester, Massachusetts, USA
Job type
Min. salary, $/year
Level
Worcester businesses are actively seeking a skilled service manager to oversee daily operations and ensure top-tier customer satisfaction. This on-site role offers 40 open positions for professionals ready to bring leadership and organization to a growing local market. With the region's steady demand for hands-on management talent, this is an excellent opportunity for those searching for service manager jobs in Worcester.
Successful candidates typically bring strong organizational skills, a customer-first mindset, and the ability to coordinate teams effectively under pressure. Familiarity with scheduling systems, budget oversight, and staff training is highly valued, along with clear communication and problem-solving abilities. Employers reviewing service manager vacancies often prioritize candidates who can balance operational efficiency with excellent client relationships, making adaptability and leadership equally essential traits.
On-site work remains the standard for this profession, since service managers must be present to supervise staff, manage workflows, and respond quickly to operational needs. Worcester's expanding service sector continues to fuel demand for experienced managers who can maintain quality standards while driving efficiency. Companies throughout Massachusetts are eager to hire a service manager who understands local market dynamics and can adapt to evolving customer expectations.
If you are ready to take the next step in your management career, explore current service manager positions available through Global Work AI. Our platform connects motivated professionals with employers seeking dependable leadership talent in Worcester and beyond. Discover how your experience can make an immediate impact and take the first step toward a rewarding new role today.
Laundry Capital
Manage wash, dry, and fold services while ensuring store cleanliness and operational efficiency. Supervise staff, provide guidance, and maintain adherence to company policies. Oversee inventory management and assist in daily operations to deliver exceptional customer service.
onsite, Worcester, MA, United States$40k/yrFull TimeJunior (<2 years)Citi Trends
Support daily store operations to meet sales goals and customer experience standards. Monitor sales activity, assist with inventory control, and ensure compliance with policies. Supervise store associates, assist with hiring and onboarding, and provide coaching and feedback to enhance performance.
onsite, Worcester, MA, United StatesFull TimeJunior (<2 years)
O'Reilly Auto Parts
Assist the Store Manager in managing store operations, including supervising customer service, staffing, and team member training. Lead the team in achieving sales goals and ensure compliance with company policies. Handle hiring processes, customer returns, and merchandise invoicing.
onsite, Worcester, MA, United States$30k – $40k/yrFull TimeJunior (<2 years)
DTLR, Inc.
Oversee daily store operations, ensuring maximum sales and profitability through effective merchandising, expense management, and inventory control. Recruit, train, and evaluate store personnel while maintaining compliance with company policies.
onsite, Hamden, CT, United States$46k – $55k/yrFull TimeJunior (<2 years)
Hang 10 Car Wash
Oversee daily operations, ensuring high standards for customer service and car wash quality. Manage labor and talent, address customer service concerns, and drive membership sales. Perform preventative maintenance on car wash equipment and ensure a safe, clean site appearance.
onsite, Worcester, MA, United States$68k – $75k/yrFull TimeJunior (<2 years)
Pizza Hut
Oversee all restaurant operations, including hiring, training, and managing staff. Ensure compliance with brand standards and safety regulations while maintaining high customer service levels. Manage restaurant P&L, inventory, and scheduling processes.
onsite, Worcester, MA, United StatesFull TimeJunior (<2 years)Pizza Hut
Assist the Restaurant General Manager with hiring, training, and developing team members. Oversee store inventory, forecasting, and scheduling processes. Ensure compliance with health and safety regulations while maintaining high customer satisfaction and brand standards.
onsite, Worcester, MA, United StatesFull TimeEntry with DegreeHang 10 Car Wash
Oversee daily operations, manage labor and talent during shifts, and ensure customer service needs are met. Maintain high standards for car wash quality and profitability, address customer concerns, and promote membership sales.
onsite, Worcester, MA, United States$44k – $46k/yrFull TimeJunior (<2 years)
Albertsons Companies
Oversee daily operations of the Food Service Department, focusing on customer service and food quality. Execute merchandising plans and manage food preparation, packaging, and display presentation.
onsite, Worcester, MA, United StatesFull TimeJunior (<2 years)
Dollar Tree
Assist customers with inquiries and recommendations, manage sales transactions at the cash register, maintain cash security, and ensure the store is well-stocked.
onsite, Worcester, MA, United States$30k – $31k/yrPart TimeJunior (<2 years)
Friendly House Massachusetts
Provide in-home services and referrals to homeless families, coordinating with program staff. Educate parents on childcare and personal development, assist in budget planning, and encourage good health practices.
onsite, Worcester, MA, United StatesFull TimeEntry with DegreeDollar Tree
Assist with daily store operations, including customer service, merchandise organization, and maintaining store standards. Perform opening and closing procedures, process corporate directives, and manage record keeping.
onsite, Worcester, MA, United States$34k – $35k/yrPart TimeNo Skills
Wonder
Assist the General Manager in daily operations, staff recruitment and training, and achieving operational goals. Supervise inventory and food safety protocols, ensuring adherence to guidelines.
onsite, Worcester, MA, United States$67k – $80k/yrFull TimeJunior (<2 years)Dollar Tree
Assist with daily store operations, including opening and closing procedures. Manage freight flow, process merchandise receipts and returns, and maintain store cleanliness. Ensure compliance with corporate directives and maintain a sales-effective sales floor.
onsite, Worcester, MA, United States$37k – $39k/yrFull TimeNo Skills
Amazon
Provide real-time customer support in the delivery station, ensuring timely package delivery. Communicate directly with customers in-person, via phone, and email to resolve issues and set expectations.
onsite, Worcester, MA, United States$38k – $52k/yrFull TimeJunior (<2 years)
Bob's Discount Furniture
Oversee daily store operations, manage logistics and inventory control, and enhance customer experiences. Lead and develop the sales team while driving operational goals and performance management. Ensure compliance with safety procedures and execute strategic plans to achieve store objectives.
onsite, Worcester, MA, United States$65k – $67k/yrFull TimeJunior (<2 years)Albertsons Companies
Oversee front-end operations, ensuring efficient and accurate checkout service. Support customer service programs and respond to customer concerns. Assist with cash handling processes, inventory monitoring, and hiring and training front-end associates.
onsite, Worcester, MA, United StatesFull TimeNo Skills
H&R Block
Greet clients and manage client scheduling, including answering phone calls and matching clients with tax professionals. Oversee client check-in and intake processes, ensuring documents are scanned and organized.
onsite, Worcester, MA, United States$30k – $54k/yrFull TimeEntry with Degree
ASM Global
Serve as the primary contact for visitors, providing customer service and administrative support. Monitor parking lot security through cameras, assist with parking gate operations, and collect payments for events.
onsite, Worcester, MA, United States$30k – $40k/yrPart TimeEntry with Degree
EXL
Provide process support for a large insurance company, including manual entry of policy details and building policies. Utilize various computer applications and ensure all turnaround time requirements are met while maintaining quality.
onsite, Worcester, MA, United States$32k/yrFull TimeJunior (<2 years)Maloney Properties
Supervise maintenance programs and staff for multiple residential properties. Oversee building systems, preventative maintenance, and scheduling of capital improvement projects.
onsite, Worcester, MA, United States$110k/yrFull TimeJunior (<2 years)
Lowe's Companies, Inc.
Lead and enable a team of associates to deliver excellent customer service. Coach and train associates, manage performance, and ensure adequate department coverage. Oversee down stocking, inventory management, and store safety activities.
onsite, Worcester, MA, United States$51k – $57k/yrFull TimeLead / Manager
Michaels Stores
Provide customer service by assisting shoppers, ensuring a fast checkout experience, and engaging customers with the Rewards program. Complete truck unloading, stocking, and merchandise recovery duties while maintaining store standards.
onsite, Worcester, MA, United States$32k – $38k/yrPart TimeJunior (<2 years)
Machado Consulting
Manage strategic client relationships, serving as the primary contact for executive leadership. Develop and present technology roadmaps and budgets aligned with client goals. Collaborate with internal teams to ensure service delivery meets client expectations and address any issues.
onsite, Worcester, MA, United StatesFull TimeJunior (<2 years)Dollar Tree
Manage store operations, including recruiting and training associates, overseeing daily activities, and ensuring compliance with laws and company policies. Implement merchandising strategies and maintain high standards for store presentation.
onsite, Worcester, MA, United States$63k – $79k/yrFull TimeLead / Manager
DE Foods (KFC)
Assist the Restaurant General Manager in overseeing daily operations, managing staff, and ensuring customer satisfaction. Help drive sales and profitability while maintaining high standards of food quality and service. Support team training and development to create a positive work environment.
onsite, Worcester, MA, United StatesFull TimeNo SkillsAmerican Family Care
Oversee daily operations of the urgent care clinic, ensuring smooth patient flow and scheduling accuracy. Lead and mentor non-provider staff, manage compliance with healthcare regulations, and monitor key performance indicators.
onsite, Worcester, MA, United States$75k – $85k/yrFull TimeLead / Manager
AutoZone
Assist the Store Manager in daily operations, including recruiting, training, and supervising staff. Drive sales performance by meeting targets and maintaining inventory levels. Ensure operational efficiency and compliance with company standards.
onsite, Worcester, MA, United StatesFull TimeJunior (<2 years)AutoZone
Assist the Store Manager in supervising and developing employees, monitor sales goals and inventory accuracy, manage cash handling and operational efficiency, lead parts sales efforts, enforce safety standards, and resolve customer concerns.
onsite, Worcester, MA, United StatesPart TimeJunior (<2 years)
Domino's
Oversee all operations during shifts, including cost controls, inventory management, cash handling, and customer relations. Ensure adherence to company policies and procedures while setting an example for the team.
onsite, Worcester, MA, United StatesFull TimeNo SkillsDomino's
Manage all aspects of restaurant operations during shifts, including cost controls, inventory management, cash handling, and customer relations. Ensure adherence to company policies and procedures, and lead the team by example.
onsite, Worcester, MA, United StatesFull TimeJunior (<2 years)
Beacon Communities
Oversee property maintenance and facilities operations, including scheduling maintenance tasks and managing work orders. Perform minor repairs in electrical, plumbing, carpentry, and HVAC. Conduct property inspections, manage inventory, and prepare purchase orders.
onsite, Worcester, MA, United States$73k – $79k/yrFull TimeJunior (<2 years)Domino's
Oversee all operations during shifts, including cost control, inventory management, cash handling, and customer relations. Ensure compliance with policies and procedures, manage staffing, and maintain store cleanliness.
onsite, Worcester, MA, United StatesFull TimeJunior (<2 years)
CoorsTek, Inc.
Manage customer forecasts and order receipts, ensuring demand fulfillment and monitoring production status. Collaborate with sales and planning teams to optimize inventory and resolve customer complaints. Provide regular updates on order status and coordinate corrective actions for quality issues.
onsite, Golden, CO, United States$113k – $155k/yrFull TimeSenior (5+ years)
TruNorth Bank
Oversee branch operations, ensuring compliance with regulations and policies. Manage lending processes, including interviewing and closing consumer and home equity loans. Lead and coach branch staff, maintaining open communication and fostering a positive work environment.
onsite, Worcester, MA, United StatesFull TimeLead / ManagerCITITRENDS
Lead daily store operations to achieve sales goals and profitability. Monitor sales performance, manage payroll, and ensure compliance with inventory controls. Recruit, hire, onboard, and coach store associates while maintaining staffing levels.
onsite, Worcester, MA, United StatesFull TimeLead / Manager
APDerm
Oversee day-to-day operations of multiple medical practices, ensuring high-quality service and patient satisfaction. Implement and maintain policies related to practice operations, manage clinical and nonclinical staff, and oversee human resources activities.
onsite, Leominster, MA, United States$60k – $81k/yrFull TimeLead / Manager
Starbucks Coffee Company
Lead a team in a fast-paced retail environment, ensuring high-quality customer service and operational excellence. Supervise staff, conduct training, and mentor team members. Manage daily operations of the store, including inventory management and sales performance.
onsite, Worcester, MA, United StatesFull TimeJunior (<2 years)
Floor & Decor
Build relationships with PRO customers, support the PRO desk with customer inquiries and order management, collaborate with store teams to identify PROs, and maintain product knowledge. Execute the PRO Services Blueprint to enhance customer experience and assist with in-store activities.
onsite, Shrewsbury, MA, United States$34k – $42k/yrFull TimeJunior (<2 years)
Genesee & Wyoming Inc.
Conduct bridge inspections, site visits, and surveys. Develop cost estimates for bridge construction and diagnose existing bridge issues. Create project plans, specifications, and bid packages while ensuring compliance with Federal Railway Administration regulations.
onsite, Worcester, MA, United StatesFull TimeJunior (<2 years)10,000,000+ more jobs available!
