Join Our Success Story

As an Assistant General Manager at one of our Worcester, MA Locations

Job Title: Assistant General Manager

(preferred to be bilingual English & Spanish)

Employment Type: Full-Time

Location: 351 Broadway - Worcester, MA

Hourly rate: $20 per hour based on experience + Performance Bonuses

Potential for growth to be a General Manager.

Who we are:

Step into the future of laundry services with Laundromax www.laundromax.com! As America's largest retail laundromat operator, we're not just doing laundry - we're changing an industry. We’ve built over 250 locations since 1996, pioneering the "super store" concept. Our 4,000+ sq ft facilities feature cutting-edge equipment, ample seating, and a customer-first approach that is setting industry standards.

What We Offer:

• Competitive Pay & Earnings Potential: Competitive hourly rate. Sales-Based Bonus Program. Earn Tips from customers as a recognition of exceptional service!
• Work-Life Balance & Benefits: Health Care Coverage Option – Comprehensive medical benefits Employee Discount Program – Special perks and savings.
• Additional Perks: Professional Development & Growth – Advance with a fast-growing company.

Your Role as an Assistant General Manager:

As the AGM at our store location, you'll partner with the General Manager to drive exceptional customer experiences and operational excellence. In this leadership role, you'll manage wash, dry, and fold services while maintaining pristine store conditions, promoting laundry products, and fostering a welcoming environment. We seek detail-oriented leaders who excel at providing quality service, building community connections, and ensuring smooth daily operations. Join our team to develop your leadership skills while making a positive local impact through exceptional laundry services.

Your Key Responsibilities:

• Deliver Outstanding Customer Service – Be the face of Laundromax and ensure a seamless, hassle-free experience.
• Maintain Store Excellence – Keep the store clean, safe, and operating at peak efficiency.
• Staff Supervision - Oversee and support staff during shifts, providing guidance and ensuring adherence to company policies and procedures.
• Inventory Management: Stay ahead of supply needs, from detergent to cleaning supplies, keeping our shelves stocked and our stores clean.
• Operational Support: Assist in the day-to-day management of the laundromat, ensuring the facility is clean, organized, and fully operational at all times.

Who We’re Looking For:

• Proven Leadership Experience – 2+ years in retail, service, sales, or operational management.
• Strong Business Acumen – Experience managing budgets, driving revenue, and controlling costs a plus.
• Maintenance Skills – You are committed to rolling your sleeves up to be hands on and committed to operations and maintenance needs.
• Excellent Communication Skills – You know how to motivate teams and serve customers.
• Strong Sales Mindset – experience working in retail.
• Physically Capable – Able to stand for long periods and lift up to 35 lbs.
• Flexible Schedule – The ability to work evenings and weekends as needed.
• Bilingual: A plus, but not required.

Ready to Make an Impact?

If you're eager for a rewarding opportunity where you can make a difference, grow your career, and be part of a thriving brand, we want to hear from you! Apply today and be part of our Laundromax team!

We are an Equal Opportunity Employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law. We are committed to a fair and inclusive hiring process. To help improve efficiency and the candidate experience, we may use AI-enabled tools during certain stages of recruitment. These tools are used responsibly, with appropriate human oversight, and do not replace final hiring decisions made by our recruitment team.