Service manager - springfield

Responsible for managing all aspects of the Service Department including driving sales volume, profitability, customer satisfaction, staffing and employee development.

Functions:

• Direct and maintain the daily operations of the service department, including expenses and profitability of the service department.
• Develop and maintain high levels of customer satisfaction.
• Advises customers of repairs needed and estimated costs.
• Schedule, recruit and supervise service staff and technicians.
• Oversee all service tickets assigned to technicians.
• Assure that repair orders are paid for in a prompt manner.
• Conduct annual performance reviews for Service Technicians and Service Writers.
• Works with Human Resources on any staffing decisions and/or concerns, as needed.
• Oversee all warranty claim procedures to ensure they are done in a timely, efficient manner, maximizing recovery from the manufacturer.
• Schedule periodic safety meetings with department staff to ensure everyone is kept up to date.
• Attends and participates in management meetings as requested.