Service operations manager

The Operations Manager develops business through, customers, both internal and external to assure an adequate sales volume. Provides a reasonable department operating profit and maintains customer satisfaction standards while controlling expenses. Directs the activities of the service department employees in performing repairs, including meeting time schedules and productivity levels and maintaining high quality standards. Maintains all OSHA/EPA regulations.

Location: Litchfield, IL

Pay: $70,000–$75,000 annually

Schedule: Monday–Friday, 7:30 AM–5:30 PM; occasional evenings and weekends

Job Type: Full-Time, Exempt

Midwest Bus Sales is hiring a Service Operations Manager to lead our service department in Litchfield, Illinois.

As the largest Thomas Built Bus dealer in the United States, Midwest Bus Sales supports customers through bus sales, parts, and service. This leadership role combines shop operations, technician management, customer relationships, and service department performance.

Why Leaders Join Midwest Bus Sales

• $70,000–$75,000 annual salary
• Monday–Friday schedule, with occasional evenings and weekends
• Opportunity to lead service operations and develop a skilled shop team
• Work with service, parts, sales, and dealership leadership
• Career growth in an established commercial vehicle dealership network

Benefits & Perks

• Medical, dental, and vision insurance
• 401(k) with company match
• 3 weeks / 120 hours of PTO in your first year
• 9 paid holidays annually
• Disability and life insurance
• Company-sponsored lunches and events

The Job

You’ll oversee day-to-day service department operations, keeping repair work on schedule, supporting technicians, improving shop productivity, and delivering quality service that builds lasting customer relationships. You’ll also be accountable for service department goals, costs, and profitability.

What You’ll Do

• Lead, hire, train, motivate, and evaluate service department employees; typically supervise six or more team members
• Plan and prioritize technician workloads, repair schedules, productivity, and vehicle completion timelines
• Review technician time records, efficiency reports, and service performance; provide weekly reporting
• Set department goals, monitor expenses and profitability, and identify opportunities to grow service business
• Meet with customers, prepare repair estimates, develop service relationships, and address concerns promptly
• Coordinate with parts, office, sales, and management teams to keep repairs and customer commitments on track
• Oversee repair documentation, warranty claim processing, work-order closure, and final billing
• Inspect completed work for quality, reduce repeat repairs, and maintain service standards
• Maintain service tools, vehicles, and a clean, organized, safe shop environment
• Ensure compliance with applicable OSHA, EPA, and other safety and regulatory requirements; report accidents promptly

What We’re Looking For

• At least 5 years of service supervisory experience, including repair estimating; dealership experience preferred
• At least 7 years of heavy-duty truck, equipment, and/or body shop technician experience
• High school diploma or equivalent; business degree preferred
• Valid driver’s license and driving record that meets company requirements
• Ability to lead and motivate technicians, manage shop workflow, and meet department targets
• Strong customer service, communication, problem-solving, organization, and time-management skills
• Comfort with service reporting, repair documentation, and basic computer systems
• Ability to work in an active service shop and visit customer locations as needed

Build Your Career with Midwest Bus Sales

Since 1979, Midwest Bus Sales has provided bus sales, parts, and service support to customers across its markets. Midwest Bus Sales is the largest Thomas Built Bus dealer in the United States, with a network of locations supporting customers throughout the region.

At Midwest Bus Sales, our values guide how we work every day: We Care. We Do the Right Thing. We Collaborate. We Have Fun.

Ready to Get Started?

If you have a strong heavy-duty service background and enjoy leading people, improving shop performance, and building customer relationships, we want to hear from you. Apply today to join the Midwest Bus Sales team in Litchfield, IL.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Since 1979, Midwest Bus Sales has provided award-winning sales and service to customers nationwide. Our friendly and knowledgeable staff is dedicated to providing the very best sales, parts, and service experience in the industry. We have the experience, expertise, and resources to get you the right bus at the right price, and to keep it running smoothly and safely. We are the largest Thomas Built Bus Dealer in the US. Covering six states with five locations, we have the size, scope, and ability to provide the highest quality customer and employee experience.