Senior manager, medical practice

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.

Job Description

Job Summary

Ensures smooth workflow by supervising staff, managing administrative functions, and maintaining compliance with policies and regulations. Develops and implements clinic-specific strategic plans, staff training, and quality assurance programs. Acts as a resource for operational needs, addresses customer satisfaction, and supports enterprise-wide initiatives through collaboration with multidisciplinary teams.

Essential Functions

• Directs daily clinic operations, ensuring efficient workflow, policy compliance, and a safe environment.
• Manages recruitment, orientation, retention, and termination of clinic staff, including performance evaluations and competency assessments.
• Oversees staff scheduling, deployment, and forecasting to meet patient and operational needs.
• Ensures staff competency through training, continuing education, and disciplinary counseling as needed.
• Monitors and analyzes fiscal performance, assists with capital and operating budgets, and ensures cost containment.
• Collaborates with leadership and marketing to develop and implement strategic plans and community initiatives.
• Participates in committees to improve customer service, administrative policies, and patient satisfaction.
• Ensures compliance with all regulatory, accreditation, and research requirements, addresses and resolves customer complaints, manages public relations, and incorporates feedback for improvement.
• Performs other duties as assigned.

Education Requirement

Bachelor’s degree in healthcare administration, business administration, public health, nursing, or a related field or 5 years experience in senior leadership position.

Experience Requirement

6-7 years of progressive experience in healthcare administration, nursing, or a relevant area and 2 years of relevant managerial experience. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time) B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never C. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time) D. Standing or walking with objects up to 25lbs: 2. Occasional (< 10% of the time) E. Sitting at computer workstation for extended periods: 3. Intermittent (10% - 50% of the time) F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 2. Occasional (< 10% of the time) G. Repetitive motion: 3. Intermittent (10% - 50% of the time) H. Working at heights above 4 feet: 1. Never I. Working in confined spaces: 1. Never J. Risk of injuries from use of equipment on the job: 2. Occasional (< 10% of the time) K. Job-related travel: 2. Occasional (< 10% of the time) L. Loud noises: 1. Never M. Temperature extremes: 1. Never N. Hazardous chemicals and fumes including waste: 2. Occasional (< 10% of the time) O. Radiation: 1. Never P. Burns: 1. Never Q. Cuts/Punctures: 2. Occasional (< 10% of the time) R. Bloodborne/airborne pathogens: 2. Occasional (< 10% of the time) S. Recombinant DNA or viral vectors: 1. Never T. Combative/violent people: 1. Never U. Animal handling (including carcasses): 1. Never V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional standing or walking with objects up to 25 pounds, as well as lifting, pushing, and/or pulling objects weighing up to 50 pounds. Also involves some exposure to risk of injury from moving, lifting, or positioning patients, equipment, or materials; and exposure to hazardous chemicals and fumes including waste, cuts/punctures, and bloodborne or airborne pathogens.

Additional Job Descriptions

N/A

Department

Medical Practice Management

Shift

Days (United States of America) (inactive)

Time Type

Full time

Address

2201 Lexington Avenue

City, State

Ashland, Kentucky