GENERAL SUMMARY:

Performs at the highest level of analysis, design, testing, debugging, integration, implementation, training, maintenance and support of healthcare and business-related computer systems. Works closely with the business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap and the context in which the business operates. Establishes and maintains a professional relationship with internal and external customers, so that information technology needs are appropriately addressed. Works with internal and external customers to analyze system needs, translates identified needs into functional and technical specifications, and develops technology solutions to resolve application process challenges/problems. Frequently acts as a mentor, team leader or project manager and oversees the work tasks of others.

PRINCIPAL JOB FUNCTIONS:

• Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• Is a model for and has a positive impact on other staff.
• Leads analysis, development, modification and maintenance of application processes and technologies, utilizing software tools proprietary to the applications as appropriate at a high level of quality and at an elevated productivity level.
• As required, adds, replaces, deletes or modifies program code to correct errors and increase operating efficiency or adapt to new requirements.
• Leads conversion of user specifications into functional and technical specifications; assists and/or develops the building of requests; develops implementation timeframes, especially where information is unclear/unknown.
• Acts as a mentor, team member, team leader, and assumes project management duties as assigned by Manager.
• Consistently and correctly applies established project management principles and utilizes existing project management tools and methodologies.
• Establishes professional relationship with internal and external customers to enhance their experiences with Bryan Health System technology and computer systems and consistently delivers positive experiences, even under challenging circumstances.
• Leads management of vendor and operational customer relationships including scoping of application services and review of deliverables; strategically plans for department needs and develops and maintains roadmaps with vendors and customers.
• Obtains approval and signoff on scope and deliverables from customer.
• Anticipates the impact new or modified software will have on existing standards and systems.
• Troubleshoots computer issues, to include processes/workflow, hardware and software related problems; resolves internal and external customer incidents according to established service level agreements; responds to escalation of specified issues and determines appropriate resource for resolution.
• Collaborates with other IT resources to effectively develop solutions and resolve incidents.
• Writes and reviews system documentation to describe system processes, installation and operating procedures for systems; provides training material and may write user manuals and create other user-specific training manuals as appropriate.
• Applies standard testing methodology to the review and testing of new and modified systems with detailed testing scripts; obtains approval and signoff of testing from customer.
• Commits to the continuous improvement of the patient experience, which includes patient safety, quality of care and excellent service.
• Independently develops implementation time frames in partnership with co-workers and operations; installs and tests applications; monitors and evaluates performance of application.
• Trains, leads, and provides guidance to Epic Associate Applications Analyst and Epic Applications Analyst roles in all areas of IT processes, knowledge and skills, including but not limited to, time tracking, and change management.
• Participates in an On Point rotation with other co-workers as needed to provide consistent and timely support to internal and external customers.
• Provides timely updates to stakeholders regarding system enhancement requests and break-fix issues.
• Analyzes operational workflow and system features to guide gap analysis, options, decision-making and maintenance.
• Coordinates with other analysts to develop and define integrated workflows.
• Collaborates with cross-functional teams to develop and refine processes and promotes collaboration between teams and co-workers for the advancement of department and organizational goals.
• Conducts analysis of information, processes and systems; recommends solutions; implements and manages technology needs of internal and external customers.
• Serves as consultant for issues and as a conduit for aligning resources and activities related to the system.
• Works with stakeholders to develop communication regarding scheduled implementations, installations, or other computer changes affecting internal and external customers’ routine computer usage.
• Stakeholders may include Operations, Vendors, IT Service Desk, and other impacted groups or individuals.
• Assists stakeholders in identifying efforts required to ensure adoption of new technology.
• Enters restricted access areas, without supervision, to perform assigned work.
• Analyzes and provides application data for interface testing and processing; analyzes, monitors and supports integration processes as appropriate.
• Advances work knowledge by participating in continuing education, reading periodicals/reference books and seeking ongoing developmental opportunities and encourages the same for their co-workers.
• Participates in meetings, committees, and department projects as assigned.
• Performs other related projects and duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Significant, demonstrated history of knowledge of operations, workflow and processes related to application support.
• Significant, demonstrated history of knowledge of computer hardware equipment and software applications relevant to work functions.
• Significant, demonstrated history of knowledge of system interface analysis and comprehensive testing processes.
• Ability to communicate effectively both verbally and in writing.
• Gathers the right information before forming an opinion or response and balances the need for thoughtful consideration/evaluation against the urgency of the response.
• Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.
• Values others’ input and is willing to learn from others.
• Ability to work independently or as a team member as situations dictate.
• Ability to handle conflict to result in productive outcomes for all.
• Ability to effectively interact with clients having a broad range of computer knowledge and ability.
• Ability to deliver excellent customer service by doing more than just the job while being prompt, courteous and sensitive to the customer.
• Ability to organize, prioritize, multi-task and efficiently complete work assignments.
• Ability to utilize various software programs employing various hardware packages.
• Ability to adapt to and effectively perform work functions in emergency and high stress situations.
• Must, be able to work well in a dynamic atmosphere, remain calm and flexible under pressure from competing demands and tight deadlines.
• Ability to maintain confidentiality relevant to sensitive information.
• Ability to support multiple applications or modules and multiple business groups.
• Ability to analyze problems, identify needs/priorities/risks, manage change and implement effective work strategies.
• Ability to problem solve and engage independent critical thinking skills.
• Ability to prioritize work demands and work with minimal supervision.
• Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:

Associate’s degree in an information technology area of study, a medical, allied health area of study (e.g., nursing, radiology, laboratory), or business areas of study (finance, information management) with a minimum of ten (10) years’ relevant IT experience required. OR Bachelor’s degree in an information technology area of study, a medical, allied health area of study (e.g., nursing, radiology, laboratory), or business areas of study (finance, information management) with a minimum of five (5) years’ relevant IT experience required.

OTHER CREDENTIALS / CERTIFICATIONS:

Must have internet connectivity off-premises in order to respond to work requests when necessary. Per leader’s discretion – If assigned to drive Bryan owned vehicles, a valid driver’s license, and verification and maintenance of responsible driving record per facility standards required.

PHYSICAL REQUIREMENTS:

(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.) (DOT) – Characterized as sedentary work requiring exertion up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Under the Nebraska Radiation Control Act governing the Gamma Knife, employees in this job description are required to be deemed trustworthy and reliable. The information required includes identity verification, a background check, employment and education history. This position is responsible for working with all assigned areas, including all entity locations. Regular Travel (including overnight) may be required based on the needs of the organization.