Summary

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Position(s) are to be filled in following area(s): Taxpayer Services- Customer Account Service

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Serves as the Liaison between the manager and subordinate staff members and other key officials.
• Assures understanding and clarification of the manager's views on all problems and issues.
• Serves as office manager for the office and ensures that the practices and procedures used by secretaries in subordinate offices are consistent with those of the manager's office.
• On own initiative, recommends changes in administrative policies.
• Devises and installs office procedures and practices to be used by secretaries in subordinate offices.
• Ensures an orderly and efficient flow of work and resolves various problems and situations that affect the flow of work.
• Exercises exclusive control over the manager's calendar, with authority for commitments of time.
• Screens all calls and visitors, answering most questions and completing most business in an authoritative and accurate manner based on knowledge of the manager's views and an awareness of all matters in which he/she is currently involved.
• Analyzes incoming directives, manual issuances, policy changes, regulatory and procedural changes, etc., for significant potential effect on the manager's objectives as well as for general interests and informal objectives of the manager.
• Alerts the manager of areas of potential impact and arranges for any necessary follow-up technical review by appropriate segments of the organization.
• Identifies trends that may have a significant effect on, for example, operations, administrative practices, communications, etc.
• Suggests possible courses of action to take when trends indicate actual or potential problem areas.
• Recommends functional component or individual best suited to provide follow-up action.

STANDARD POSITION DESCRIPTIONS (SPD):

PD92862 and PD92863 Visit the IRS SPD Library to access the position descriptions.

Requirements

Conditions of employment

• Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
• Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS:

To qualify for this position, you must meet the qualification requirements outlined below:

SPECIALIZED EXPERIENCE FOR GS-09:

You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-08 grade level in the Federal service. Specialized experience for this position includes:

• Obtaining needed background information before referring calls and visitors and referring items of special importance;
• Arranging meetings and conferences and assembling material for agenda items
• Reviewing action documents for grammar, format, clarity of information, and conformance with the manager's viewpoint
• Serving as liaison by briefing on views on current issues, programs, and activities
• Conducting periodic training sessions
• Performing administrative support assignments such as, collecting data for the annual budget estimates, setting up controls to monitor expenses and recommending adjustments, preparing reports and requests for procurement of supplies and equipment; and completing personnel action requests.

SPECIALIZED EXPERIENCE FOR GS-10:

You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes:

• Experience gained using own judgment to determine and referring items of special importance;
• Reviewing incoming directives and issuances
• Making final commitments, and advising those that might affect future decisions;
• Serving as a liaison by briefing on views on current issues, programs, and activities
• Recommending changes in administrative policies and devising and installing procedures and office practices;
• Conducting periodic training sessions
• Performing administrative support assignments such as collecting data for the annual budget estimates, monitoring expenses during the year, recommending budget adjustments and preparing periodic and annual reports.

Your experience should also include handling office emergencies and resolving situations requiring initiative.

AND You must also meet the following requirement(s):

TIME AFTER COMPETITIVE APPOINTMENT (TACA):

By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"

TIME IN GRADE (TIG):

For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions.

TYPING AND OFFICE AUTOMATION (OA):

Typing: This position requires a qualified typist with a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors). Office Automation (OA): This position requires experience using office automation systems, software practices and procedures.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION:

Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Additional jobs may be filled from this announcement or any other source to fill these vacancies. Alternative work schedule, staggered work hours may be available.

Salary:

General Schedule (GS) Locality Pay tables may be found under Salaries & Wages. Formal Development Plan - If this position is covered by a formal development plan, pay retention will be offered where applicable based on law and regulation. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.