Summary

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Position(s) are to be filled in following area(s):

• Taxpayer Services - Accounts Management
• Taxpayer Services - Customer Assistance, Relationships and Education
• Taxpayer Services - Identity Theft / Victim Assistance Field

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

Identifies potential and actual problems, probable causes, and provides recommendations for resolution. Researches a variety of issues, gathers statistics and information, and reports findings for the full scope of a program or function. Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems and provides recommendations to higher levels analyst(s) or supervisor. Verifies completeness of controls to ensure accuracy and compliance with established procedures, guidelines, and formats. Revises procedures, guidelines, and controls as a result of changes in higher level procedures or as instructed by analyst(s) or comparable positions. Prepares memoranda, preliminary reports, and charts showing findings and recommendations.

STANDARD POSITION DESCRIPTIONS (SPD): PD93502, PD93503, PD93073, PD93074, and PD93075 Visit the IRS SPD Library to access the position descriptions. These positions have career progression. If selected at a lower grade level you may be promoted without further competition to the full working level as your career progresses. PD 93503 and 93502 have a full working level to the GS-6. PD 93075, 93074 and 93073 have a full working level to the GS-7.

Requirements

Conditions of employment

Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE/EDUCATION FOR GS-05:

You must have one (1) year of specialized experience equivalent to the next lower grade level (GS-4) in the Federal government. Specialized experience for this position includes: Ensuring accurate notetaking and documentation preparation for management-use in the employee relation decision-making process. Assisting with identifying trends or discrepancies to improve workflow efficiency and compliance with established procedures. Utilize record filing systems to research and/or maintain systems containing information, such as reports, studies, and reference materials. OR A Bachelors degree or four (4) years of education above high school in a related field of study from an accredited college or university. OR A combination of education and experience equivalent to that described above.

SPECIALIZED EXPERIENCE FOR GS-06:

You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position must include at least four (4) of the following: Evaluate operation data to identify trends or discrepancies to develop recommendations to improve workflow efficiency and compliance with established procedures. Provide management and program support by evaluating program activities while adhering to established program/project requirements. Utilize record filing systems to research and/or maintain systems containing information, such as reports, studies, and reference materials. Utilize automation software (e.g., Microsoft Office Suite, desktop publishing) as an administrator to prepare documents, input data, and compile/generate reports. Assists with drafting preliminary reports and/or charts demonstrating findings or recommendations to support workflow efficiency.

SPECIALIZED EXPERIENCE FOR GS-07:

You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience is experience that equipped you with particular knowledge, skills, and abilities to perform successfully the duties of the position and is typically in or related to the work of the position to be filled. Specialized experience for this position must include at least five (5) of the following: Supporting management and program analysis functions by preparing documentation to inform management decision-making on employee relation matters. Applying automation software and computer equipment to prepare documents, input data, compile and generate reports, and monitor administrative controls (e.g., Microsoft Office Suite, electronic mail, and/or desktop publishing). Identifying problems, provide recommendations, and follow-up on issues within the assigned program/project area. Monitoring filing systems to facilitate research and/or maintain systems containing documents, reports, studies, and other reference material, including relations materials. Applying administrative procedures for the preparation and clearance of correspondence, training documents, and requisitions. Interpreting and adapting guidelines, including Human Resources and the Internal Revenue Manual, for specific cases or problems.

AND You must also meet the following requirement(s):

TIME AFTER COMPETITIVE APPOINTMENT (TACA):

By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

TIME IN GRADE (TIG):

For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions.

TYPING AND OFFICE AUTOMATION (OA):

Typing: This position requires a qualified typist with a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors). Office Automation (OA): This position requires experience using office automation systems, software practices and procedures. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION:

Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Additional jobs may be filled from this announcement or any other source to fill these vacancies. Alternative work schedule, staggered work hours may be available.

Salary:

General Schedule (GS) Locality Pay tables may be found under Salaries & Wages. Cost-of-Living Allowances (COLA): Alaska, Hawaii, Guam, Northern Mariana Islands, Puerto Rice and the U.S. Virgin Islands include COLA. See COLA Rates 2026.

Please select your preferences carefully. Not all positions will be filled at every location or grade level listed in this announcement.

13 vacancies to be filled as follows:

• 3 vacancies in Accounts Management Ogden Positions will be filled at the GS-05 or GS-06 level in Ogden, UT (UT1428)
• 1 vacancy in Accounts Management Philadelphia Position will be filled at the GS-05 or GS-06 level in Philadelphia, PA (PA0809)
• 1 vacancy in Accounts Management Brookhaven Position will be filled at the GS-05 or GS-06 level in Pittsburgh, PA (PA0233)
• 6 vacancies in Customer Assistance, Relationships and Education Positions will be filled at the GS-05, GS-06 or GS-07 level. One vacancy will be filled in each of the following six locations: Atlanta, GA (GA0087), New York, NY (NY0350), Buffalo, NY (NY7340), Seattle, WA (WA0101), Austin, TX (TX2835) and Detroit, MI (MI0800).
• 1 vacancy in Customer Assistance, Relationships and Education Position will be filled at the GS-05, GS-06 or GS-07 level in the selectee's official permanent position of record, post-of-duty (POD).
• 1 vacancy in Identity Theft/ Victim Assistance Field Position will be filled at the GS-06 or GS-07 level in one of the following locations Fresno CA (CA7456), Austin TX (TX1962), Andover MA (MA0137), Holtsville NY (NY0376), Kansas City MO (MO1937), Memphis TN (TN0005), Chamblee GA (GA0010), Philadelphia PA (PA0809)

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.